[How To] Factory reset? (question answered)Support

  1. treven21

    treven21 Well-Known Member

    Okay guys. I would like to perform a factory reset on my phone. I have followed this direction but I have not option to "Pick Factory data reset or Pick Reset phone" I'm trying to avoid the method of removing the battery and holding down the volume button while powering on because I have an otter box and its a pain.

    The only options I have are 3 check boxes when I go to Privacy. Display message text. Back up my settings and Automatic restore.

    Why don't I have these options below? Any help would be greatly appreciated!

    1. On the main home screen, select menu
    2. Pick Settings, then Privacy
    3. Pick Factory data reset
    4. Pick Reset phone
    5. Enter the password if prompted, then confirm by selecting Erase everything

  2. some.devil

    some.devil Well-Known Member

    it's because factory reset is in the sd card storage settings
    treven21, marctronixx and EarlyMon like this.
  3. EarlyMon

    EarlyMon The PearlyMon Moderator

    I think those are Eclair instructions.

    Anyway, it's under SD & phone storage. Don't erase your sd card unless you absolutely must, it's an option.

    Edit - too slow. :)
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  4. themuffinman75

    themuffinman75 Well-Known Member

    You have to go under sd & phone storage, then to the bottom you will see factory reset.

    EDIT: I am really really really too slow, LOL.
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  5. treven21

    treven21 Well-Known Member

    Thanks guys for pointing me in the right direction!
  6. ArmageddonX

    ArmageddonX Well-Known Member

    I've never done one & I'm curious. Could somebody link me the instructions or tell me how to do it? I'd like to somehow back up the Apps I have so they re-download after I restore my device if I decide to do so. Thanks.
  7. DonB

    DonB ♡ Spidey Sense !! ♡ ™ Moderator

    Menu>Settings> SD & Phone Storage> Factory Data Reset, Google will have your apps already backed up, at the least the ones you got from the market
    marctronixx likes this.
  8. ArmageddonX

    ArmageddonX Well-Known Member

    This will format my internal storage and external SD Card too? A fresh start?

    Also, do I just visit the market afterwards to get my Apps to auto-redownload?
  9. DonB

    DonB ♡ Spidey Sense !! ♡ ™ Moderator

    No, will not format your SD card, you can do that also, but I would save the files you have on it, you may want them, once you sign in to Gmail, it will start downloading your apps for you

    marctronixx likes this.
  10. jerofld

    jerofld Fixing stuff is not easy VIP Member

    If you delete the SD card contents, you will not get the 2D/3D factory pictures back when you restore factory defaults. Keep that in mind :p

    But if you want to clear it off, go to Menu > Settings > SD card, then unmount the SD card. After you do that, Erase SD card becomes an option. That'll clear it off.
  11. marctronixx

    marctronixx Moderator Moderator

  12. RobbieTheM

    RobbieTheM New Member

    I just today traded my BB for a HTC EVO 3D. I did the security wipe quite easily on the blackberry to give the phone to the guy I traded but... for the life of me I cannot find out how to wipe all his info from the phone. Can someone please help?
    Thanks in advance!
  13. Nmalesevich

    Nmalesevich Member

    Hit the menu button (three lines by the home button) then select settings, scroll down and select sd and phone storage, then select factory reset. Hope that helps.
  14. Benknot

    Benknot New Member

    I'm considering doing a factory reset for my EVO 3D. Ever since HTCs update to the phone a couple of months back I've been having issues with random rebooting and having lock up issues when using my fav app rhapsody with the blue tooth connection. I do want to stay with the official software and don't plan on rooting the phone.

    So my questions are if I do a factory reset will that take my phone back to the orginal software or will the HTCs update still be on the phone?

    If its a clean wipe and its like when I took it out of the box will I be able to prevent HTC updates from being downloaded and installed?

    Has anyone heard of any Fix updates coming down anytime soon from HTC? I've seen the random rebooting problem all over the forums.

    And what application would be recommended to use to help me track and reinstall of my applications I currently have on my phone.

    Any assistance would be much appreciated.
  15. DonB

    DonB ♡ Spidey Sense !! ♡ ™ Moderator

    A FR will simply restore your phone back to stock settings, but will not delete the latest SW updates you installed, as for an update who knows, I have not heard of anything coming out soon, and as for your apps, once you FR, once you sign in to your Google account it will automatically download your apps you had from the market, unless you turned that feature off the first time when you set your phone up.

  16. marctronixx

    marctronixx Moderator Moderator

    hi and welcome.

    a factory reset will take your handset back to factory out of the box state.

    if you have updated firmware, that will stay, but updates will be to be re downloaded.

    you can go to the HTC forums and open up a ticket with any issues you may be having. there have been no reported updates mentioned from HTC. Again, its worth a call or e-mail to ask.

    syncing with google will bring your apps back. you can also use "appbrain" in the market which does the same thing.
  17. Benknot

    Benknot New Member

    The current firmware is the issue, so doing a reset wont allow me to go back to the original software and firmware that w/ the phone on release day?
    marctronixx likes this.
  18. marctronixx

    marctronixx Moderator Moderator

    if you have the current firmware no you cant revert back just by a hard reset. you would have to find the older firmware and flash it. OR find a ROM and flash that rom via root.
  19. ArmageddonX

    ArmageddonX Well-Known Member

    I'm getting ready to do this to my phone and I'd like to keep my pictures/videos & have my Apps automatically download after reset. I'm a little paranoid about doing this. Would somebody be so kind as to post step-by-step instructions??? I know that's asking a lot =\
  20. 814 htc evo

    814 htc evo Well-Known Member

    I'm glad I saw this thread because I'm having a lot of the same issues as you guys! My phone has gotten really slow and Laggy after that last update from HTC.. it lags, force closes, sense restarts frequently, my keys quit working and i haveto power down my screen and re power it to get the touch screen working again :( my gps widget restarts sense.. and I'm afraid to do a factory reset as well because I have two apps that are paid apps and i have tons of pictures and videos I do not I REPEAT DO NOT want to lose!! And the last time I did a f.reset on my EVO 4g original evo.. it back fired and my phone shit to bed it wouldn't do anything what so ever..and that was a brand new EVO sprint ended up giving me a re furb :( and my EVO 3d I got on day 1 and I don't want that to happen again!!! No way :( and my stuff is backed up too according to my phone that option is checked and has been but the thought of it failing like it did before will really upset me !!
  21. Linx

    Linx Well-Known Member

    Is there any way not to bring back your apps after factory reset? I have noticed after a long period of installing apps then deleting them, my battery life gets worse. After a factory reset it seems to make my battery life A LOT better. After using a file manager it seems that even when you delete apps some leave files behind. My guess is some of these files continue to use battery. I'm probably totally wrong but I am certain that battery life gets better. Anyways, now that Google backs up your apps a factory reset isn't serving it's purpose in my case. So I would like to start fresh with no apps being re-installed. Called HTC about it and I was told to get a new email address---ridiculous. Any help would be greatly appreciated!!
  22. SDRANGER619

    SDRANGER619 Member

    When doing a factory reset will the text message be backed up? I'm sure this has already been asked before, but I'm lazy (being honest :p). If anyone has info on this, please advise.

  23. wake69

    wake69 Well-Known Member

    sms will not be backed up, but there is an app for that, sms backup and restore or sms backup both free in the market

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