How to get my NE2 discount?General


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  1. Mike_B

    Mike_B Well-Known Member This Topic's Starter

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    I'm hoping someone can help me find the right thing to say to VZW customer service to get my NE2 discount moved up.

    I'm planning to replace my f'ed up LG Dare (with no data package), with the Incredible. Seeing as VZW will then be making an additional $30 a month off of me with the required unlimited data package, I figured I should be able to persuade them to adjust my New Every 2 discount. The problem is, it doesn't come up until 30 August. 4 months is apparently too long for the first rep to consider changing it. Any ideas how to get customer service to agree to move it? Or am I just out of luck?
     

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  2. AcePuppy

    AcePuppy Well-Known Member

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    Your pretty much SOL, if it was a couple of weeks you'd probably be able to, but that far out, maybe 1% chance. VZW doesn't care if there making more a month out of you. In the end, they know if you really want that new phone you'll pay the price that is set for you to pay or wait for you to pay a smaller price down the road or possibly more money on an even 'better phone'.

    Keep in mind you have a better chance asking in person then over the phone, if VZW works like AT&T which I'm sure they do, they document every call in there log for the customer that called in reference to what they called about. So it wouldn't surprise me if you called again the next rep looked at the call log, the reason I know this is because a friend has tried getting a new phone earlier then when her contract was up with AT&T for months with no luck.

    It's possible, but not likely. Good luck!
     
  3. roadhoop

    roadhoop Member

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    I haven't tried this yet, but I want the Incredible.

    My pitch to VZW will be.

    Let me upgrade now to the Incredible, off of the POS, gimped touch pro you sold me 1.5 years ago. If you make me wait for the full 24 months, which will be about when Sprint's EVO (4G) is coming out, it will be goodbye VZW, hello Sprint.


    Any hope?
     
  4. Mike_B

    Mike_B Well-Known Member This Topic's Starter

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    Yeah, I kinda figured that would be the case. I was really the increased ARPU would motivate them to move the date. Now I wonder what happens to my $100 discount if I pay the standard contract price next week. Do I lose it because I did a regular annual upgrade? Or does it remain intact since I didn't get a discount on this new phone. Hmmm...time to hit up a real person in a corp. store.
     
  5. Mike_B

    Mike_B Well-Known Member This Topic's Starter

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    I'd say you've got a better chance than I do. If it matters to you, the NE2 isn't actually 24 months, it's only 20 months. So, since you may be pretty close, give it a try!
     
  6. AcePuppy

    AcePuppy Well-Known Member

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    Your contract starts over the day you bought the new phone or any service that requires a change of contract.
     
  7. Mike_B

    Mike_B Well-Known Member This Topic's Starter

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    True, but to VZW, the service contract and equipment contracts are separate. Either way, now that I think about it, IIRC, using the annual upgrade "feature" means I lose the NE2 discount as a "penalty" for not waiting the 2 years for an equipment upgrade. It's a one or the other thing -- I either get an annual upgrade at contract pricing, or I get the NE2.
     
  8. QrafTee

    QrafTee Well-Known Member

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    Naw man, you're going to have to wait it out, give up your NE2, or buy a temporary phone. There's no way you're going to get them to move up your NE2 by 4 months.
     
  9. AcePuppy

    AcePuppy Well-Known Member

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    My fault on not being clear, that's what I was referring to, the service contract is separate.

    In your position I would either wait and see if Apple announces in June the iPhone to be released later this year for VZW if your interested in that or take the plunge and lose your NE2 if you can afford it.
     
  10. Mike_B

    Mike_B Well-Known Member This Topic's Starter

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    Already waited since the non-CTIA announcement. I'll just give up the NE2 at this point. And no, an iPhone on VZW doesn't interest me at all.
     
  11. dba_BAD

    dba_BAD New Member

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    Like most of us I have been salivating over this phone for some time... following the rumors, lurking the forums etc. its been my plan all along to get this phone on release day, no question

    i didnt put a whole lot of specific forethought into it, however, and im not in a position to spend $600 right now

    a couple weeks ago i wandered in to a corporate store, and asked the rep there to tell me what i might be eligible in terms of upgrades. he informed me that my regularly scheduled upgrade (my NE2? im still not 100% clear on what that even means) was coming in mid june, but that they were running some sort of specific promotion during the month of april that would allow folks who are upgrading to a smartphone for the first time (as I am doing) to get the upgrade price regardless of when their scheduled date was

    now that being said i have also heard here that they will sometimes give folks who are upgrading to a smartphone for the first time the upgrade price, regardless of any special promotion... but anyways...

    he was dubious the incredible would come out in time, I told him the nerds on the internet (a group i no doubt belong to) were saying it would be out by the 29th. He didn't think so (lol) but assured me if I was right I could get the lower price regardless

    FFW to today I just got off the phone with a sales rep, who also told me that indeed my upgrade was coming in mid june and if i wanted to buy the phone on release day i would have to pay full retail, no april promotion, no "1st time smartphone buyer" courtesy price.

    maybe its wishful thinking, but im finding that hard to believe

    Can anybody sort through this enough to predict what my likelihood of copping on release day for the lower price is? Is there a specific strategy I should use (phone rep vs in-store, etc)?

    THANKS in advance

    also, seeing as its at its EOL and presumably real cheap, I'd like to pick up an eris for the mrs. anybody want to give me any pointers regarding the cheapest way to grab one up? I heard they were hella cheap on amazon, but i dont know how that fits in with scheduled upgrades, new contracts, etc. shes not due for an upgrade any time soon, but would also be moving up to a smartphone for the first time. THANKS GUYS
     
  12. callmeox

    callmeox Well-Known Member

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    This is my first post, so I'm sure that it will be taken with a grain of salt (or an entire shaker) but my wife and I both have BB 8330's on VZW with a contract date in mid-December (and a NE2 date in mid-August) with mine as the primary. I've been eligible for an annual upgrade since December, but I am waiting for something beyond the Moto Droid.

    When I logged on to my VZW tonight to pay my bill, I was surprised to see that our lines have the NE2 green line all the way to the right and the NE2 date was last week (4/9). We have a third line for the kid and his phone shows a NE2 date in August.

    Keep in mind that this is not something that I asked for...I looks like it just happened.

    Did the Droid gods cut me a break? Will this still be around on pre-order day?

    Man, I hope so. :D
     
  13. rc121

    rc121 Member

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    Not really sure how thats possible, only the primary line on a family plan gets a NE2, while the other lines are just eligible for the 2 year pricing.

     
  14. callmeox

    callmeox Well-Known Member

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    Yep, it could be a glitch but I would think that all three lines would be incorrect not just two of them.

    Crossing my fingers that the account still reflects this when pre-order day rolls around.
     
  15. BiggaAdams

    BiggaAdams Member

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    And they always come back Road hoop. This is the worst thing you could ever say to a rep if youre trying to get help.
     
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  16. Sailingmaster

    Sailingmaster Well-Known Member

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    Call in to customer service and ask about the Smartphone promotion, see if it's still on your account. If it is, then I'm betting the sales rep you spoke with is either worthless, or at an indirect location, since they don't see those kinds of promotions. If it's on there, unless the promotion is going to expire before the 29th, you should be good to go.

    As for the Eris, the rumor mill has it going EOL in May, which means it should show up around that time in the CPO lists. Certified Pre-Owned devices, which go through an extra 100-point inspection over and above the normal inspection process for refurbished phones, and are sold as new with a 1 year warranty. The price is higher than the 2 year, but does not come with a contract.
     
  17. Aerv

    Aerv Member

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    People have said that getting them to push a NE2 up four months was impossible, but what about 2 months? My NE2 is 6/25/10, is there a reasonable chance of getting it pushed up that far?
     
  18. MathewS81

    MathewS81 Well-Known Member

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    I think someone on the main thread said they got there's pushed up from June.
     
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  19. Aerv

    Aerv Member

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    Just one more question, would it be better to go in to a store or call customer service about pushing up the NE2?
     
  20. JAS_21

    JAS_21 Well-Known Member

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    When i got my eris, i had a LG Voyager. It was still under contract for 10 months. They let me upgrade at new customer pricing. The NE2 would only be an extra $50 dollars cheaper. So my eris was $100 after rebate. It would've been $50 with NE2
     
  21. jazztalker

    jazztalker Well-Known Member

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    What smartphone promotion?
     
  22. Sailingmaster

    Sailingmaster Well-Known Member

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    Certain regions have a smartphone promotion where a customer can upgrade even if not eligible, if they upgrade to a smartphone or blackberry device.
     
  23. Echo17121

    Echo17121 Well-Known Member

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    I just got a response from Verizon via e-mail saying that they will not move my NE2 up two months early but will give me the annual upgrade and waive the 20 dollar fee. So I am curious how some people are managing to get their NE2 moved up. Should I try again? Call this time? I almost want to tell her that the thirty dollars will be paid back to them by the time my current NE2 would be up if they let me upgrade early as I am coming from a feature phone.
     
  24. jazztalker

    jazztalker Well-Known Member

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    I have been told a couple of times they won't move it - once by someone at a VZW store, and once by calling their customer service number.
     
  25. Echo17121

    Echo17121 Well-Known Member

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    Should I just take the twenty dollars then? She said I could have the two year price, so it would only be a thirty dollar difference. Maybe I could haggle for a discount on accessories? :rolleyes:


    Edit: Ok, just read her e-mail again and it would not be a thirty dollar difference I still have to pay the whole two year price. So not a good deal.
     

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