OK. My Incredible just arrived a few minutes ago and I have to say, I wasn't entirely surprised. Backstory: I ordered on Monday the 19th. Tried using the MyVerizon login via Firefox and couldn't log in. Spoke with a Verizon rep and he told me to call the following number: 1-800-350-2830. After being connected to some support gal, she told me to try and connect via IE. That got me past the login but all the subsequent steps to upgrade my phone took forever to load. Finally I managed to get to the place where you Confirm Purchase and the page locked up. I couldn't finalize my purchase. The support gal forwarded me to some other guy who had to input the info for me. Finally he said, "OK, we have your order for the HTC Incredible placed, it should arrive in 3-4 days." I laughed, reminding him that the phone didn't release until the 29th. He sounded sort of confused, but agreed that it must just be a mistake on his part. A couple days later I start hearing reports of people getting their phone early and I realize why the guy sounded confused, apparently on his screen it showed the phone to be delivered to me early. Moral of the story, if you haven't ordered your Incredible yet: Call 1-800-350-2830 Tell them you're unable to finalize your purchase via MyVerizon site. Say whatever you need to impress upon them that the site isn't working for you. It took me about 45 minutes of dealing with the first gal before she finally forwarded my call to the 2nd guy. Have them input your order manually. I can't guarantee this will work, but it's how I got mine early. Post any questions you have and I'll try to answer them. Good luck! AFK for an hour or so.