Help HTC Backup failure

[HenryKrinkle]

I think it may have begun after Lollipop (or at least started to notice it) but I cannot the "HTC Backup" app to work. I did a clean install when Lollipop came out for other reasons so that shouldn't be a cause. The error message I get is: "htc backup service cannot be reached at this time". I've tried backing up to both Google and Dropbox and get the same error.

Anyone else experience this?

HTC M8 on Verizon.

Thanks.

 

[guy4jesus]

I think it may have begun after Lollipop (or at least started to notice it) but I cannot the "HTC Backup" app to work. I did a clean install when Lollipop came out for other reasons so that shouldn't be a cause. The error message I get is: "htc backup service cannot be reached at this time". I've tried backing up to both Google and Dropbox and get the same error.

Anyone else experience this?

HTC M8 on Verizon.

Thanks.

I've noticed the same issue on my M7. Although, I know it's not because of Lollipop, as HTC Backup would successfully finish often, long after I'd updated to 5.0.2. My issue started around 3/17-3/18 onward. It would usually get to anywhere between 78-89% and then stop and give me the same error you're receiving. I tried switching backup service locations, and now it stops with an error right after I click 'back up now". I feel like this is related to a recent HTC update, such as an HTC Service Pack update or the recently released Facebook plug-in that allows HTC Sense to access your Fb account again, after some changes Fb made. Or, it might be from a recent Google Play Services update, as I know a lot of updates for that have been releasing over the past month. Just wish I knew how to fix it, because it's so annoying!

 

[HenryKrinkle]

Thanks for the response. I too have no idea how to fix it but glad to know I'm not the only one.

 

[mruno]

are you able to use htc backup in safe mode?

 

[HenryKrinkle]

Never thought to try it. I'll give it a shot and report back. Thanks.

 

[HenryKrinkle]

Thanks again for the idea but safe mode doesn't work. The app doesn't even appear when booted in safe mode.

 

[Chris Milner]

I have been having the same issue. Have been emailing with HTC and all they have been able to do is have me now get it to be at 0% complete. So we are making the problem worse.

 

[HenryKrinkle]

Thanks for responding. I'm just glad to know I'm not the only one.

 

[Chris Milner]

I just got an email from HTC saying my issue has been escalated to the escalation team. If we get anywhere with it. I will post it here.

 

[HenryKrinkle]

I just got an email from HTC saying my issue has been escalated to the escalation team. If we get anywhere with it. I will post it here.

Sounds good. Thanks!

 

[BrianG440]

Hi there, hope this is the right thread - closest I could find. I recently had a speaker problem with HTC One M8 and was advised to do a factory reset by Telstra staff member. I did a backup to computer (not Dropbox) which appeared to work okay. After doing reset, went to restore (using HTC Sync) and it tells me there is no record of a backup. This means all messages, contacts, etc have disappeared. Is there any way to find where the backup went?

Replaced iPhone with HTC because I hated iTunes software and now it appears HTC Sync is almost as bad. Disappointed!

 

[scottfan81]

My HTC backup stopped working after the lollipop update as well. Been having a few issues since updating and want to do a factory reset but I don't want to do it without a backup. I guess I'm stuck until it's sorted out.

 

[EarlyMon]

Mine stopped before the update.

Recommend Helium Backup from the Play Store because no telling how long they'll take.