HTC chacha crashing/restarting plus battery not fully chargingSupport

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  1. mrsmop

    mrsmop New Member

    Hi all, I've had my HTC chacha for a few months now but often (1-2 times a week) the phone will automatically restart itself. Sometimes it restarts when I turn it on, other times whilst I am using it (i.e. viewing a website) the screen suddenly switches off and it restarts. When the phone comes back on, the battery indicator is down to 0% but after a few minutes goes back to the normal level it was (i.e. 65%)

    In addition sometimes the phone doesn't fully charge even if it has been charging in excess of 10-12 hours overnight. It would reach a max of approx 93% or something, and the orange light stays on. Other times it charges really quickly and the green light appears.

    Does anyone else have this problem? Could it be the phone or the battery itself?


  2. norton1

    norton1 New Member

    YES!!! its really annoying as i bought the phone online and therefore cannot return it to the dealer -.-

    it will charge only til 10% (if it bothers to charge at all that is)

    have u fixed it yet?

    also, i might try buying a new battery off of ebay and see if that helps :) i'll keep you posted :)
  3. TimmyB44

    TimmyB44 Well-Known Member

    I just purchased an HTC Status for my wife. After eight days, she loves it, but she hasn't had any of the issues such as this.

    I have heard of random phone restarts before with other phones and, from your description, it sounds exactly like what I was thinking when I first read it. Your battery is not seated properly against the contacts, so when it loses contact totally, your phone acts as though you just pulled the battery out-- it shuts down. It would also explain the weird behavior of showing 0%, or not charging at all. I would make sure of two things: the contacts on the phone AND the battery are completely clean; and, the battery fits snugly in place when you put it in. There should be zero movement. If there is, find a way to make it snug, even if you have to wedge a small piece of cardboard or something in there. Not very high-tech, I know, but it should eliminate this issue for you.

    Good luck. Let us know if this helps.

    Tim :cool:
  4. norton1

    norton1 New Member


    no, its nothing like that, as the phone does turn on, and the battery is in place, it just doesnt want to charge. its really frustrating as it says its charging but the power bar doesnt fully charge
  5. TimmyB44

    TimmyB44 Well-Known Member

    I still would check the contacts to make sure they are clean. As a teacher in a computer lab for two+ decades, I can't tell you how many dozens of issues we have had just like this, where it APPEARS everything is connected properly, and things "work", but not the way they are supposed to. You would be amazed at how small of a gap can cause such huge consequences.

    I just checked my wifes Status and I see that there are four of the spring-loaded contacts on the phone. Definitely check to make sure all four are firmly springing into place to hold the contact up against the battery.

    Either way, good luck. I can understand how frustrating this must be for you.

    tim :cool:
  6. norton1

    norton1 New Member

    Ive done so, the phone or battery is stuffed. maybe even the usb cable
  7. mrsmop

    mrsmop New Member

    Thanks for the replies :)

    I went and bought a new battery off ebay thinking it was the battery, but the same thing happens with the new battery. It doesn't crash as often as often (maybe because I've stopped using apps on my phone) but the battery can't seem to fully charge, only reaching 93% or something.

    I think I'm gonna return it to the shop as it's still under warranty. I may be getting an iphone in the not so distant future so would want to sell my (non faulty) HTC when that happens.

  8. TimmyB44

    TimmyB44 Well-Known Member

    Are you in an area where you could go pick up an extra battery? Or, since you bought the phone online, could you pick one up there? I think this is the road I would follow. If you find the other battery works great, then you know your first one was defective. If not, then the phone isn't doing what it's supposed to do. Either way, you've got some ammunition to use when you contact the online seller for help with your problem.
  9. norton1

    norton1 New Member


    just put any other charger that will fit
  10. TimmyB44

    TimmyB44 Well-Known Member

    Not sure what you are saying here. Could you give a few more details, please?


    tim :cool:
  11. mrsmop

    mrsmop New Member

    Come to think of it the micro usb does not fit snuggly when I connect it to the htc to charge it. I've ordered a replacement cable and maybe that will sort my charging issues? It never fully charges now, unless I leave it plugged in for a week which is impossible as I like to have some sort of life :)

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