HTC Customer Service

Discussion in 'Android Devices' started by jimbobmcginty, Nov 6, 2009.

  1. jimbobmcginty

    jimbobmcginty Well-Known Member
    16

    Oct 7, 2009
    55
    2
    16
    London, UK
    The light beneath my leftmost button - Call - was dead from new, but I didn't realise there should have been one there until I saw another Hero with it working.


    In short - good service.

    Monday - Call the support number. Booked in a UPS pickup for the next day. Tracking website details sent to my email.
    Wednesday - ticket updated showing "under investigation"
    Friday - "Your device is being returned to you."

    Nice. Seems the entire screen section was replaced because some coin-caused dinks to the metal are no longer there :) :)


    My only disappointment was I didn't get an email to tell me it was on it's way back, the ticket on the website did say this but didn't show the UPS tracking number.
     

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