Support HTC Desire Faulty?

Discussion in 'Android Devices' started by spawn of satan, Aug 25, 2010.

  1. spawn of satan

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    Aug 25, 2010
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    Peterborough
    Hi, i'm the very pleased owner of a HTC Desire. I've noticed a couple of problems with it recently, even before the 2.2 update.
    It appears to have a problem with the + and - buttons on the side. Say for instance i am watching a video, i can increase the volume, but i'm unable to turn it down. Has anyone else come across this problem?

    Also i was using the camera this morning and noticed that half of my screen turned to purple!!??!
     

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  2. Killyouridols

    Killyouridols Well-Known Member
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    Jul 8, 2010
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    kyi
     
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  3. spawn of satan

    16

    Aug 25, 2010
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    Peterborough
    Nope, the function of the button appears not to work. I really don't want to send it back to vodaphone, i'll lose all of my apps :mad:

    Well the purple screen has only popped up a couple of times, but it has done it after the 2.2 update too.
     
  4. tef89

    tef89 Well-Known Member
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    May 26, 2010
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    Sorry to hear you're having problems, but if you do decide to send it back for repair ALWAYS send it back to the place you purchased it from NEVER direct to HTC.

    I've just had a 4 week nightmare after I sent my handset direct to them (thinking it would be quicker).

    You have far better rights dealing with the Retailer if a problem crops up with the repair such as parts not available / clueless customer service etc.
     
  5. Overdrive

    Overdrive New Member
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    Apr 20, 2010
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    I have not had a problem with buttons but have had the same problem with the purple colour on more than one occassion
    :thinking:
     
  6. SUroot

    SUroot Well-Known Member
    1,113

    May 25, 2010
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    In regards to the vol buttons, you need to ascertain whether its hardware or software. you can do this by testing them outside of android.

    Turn off your phone and turn back on while holding the vol down button. it should go into the bootloader menu. you have to navigate the menu using volume up and down. if it moves up and down fine, the hardware is fine and most likely an issue with android.

    FYI in bootloader power is select so be careful. remove battery if you can't get out of it
     
  7. GavChap

    GavChap Active Member
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    Aug 23, 2010
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    I've had the same issue, it seems quite common, nothing has fixed it apart from sending it back to the place I bought it. I'm on my 3rd desire now, and this one is going back for the camera glitch fault too, 1st one had no camera flash, 2nd one camera purple screen glitch, and 3rd one the same camera glitch.
     
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