HTC Desire Freezing problem.. againSupport


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  1. kroghaa

    kroghaa New Member

    Hello,

    My HTC Desire freezes randomly. All the time. It is not like most people in general describe where it freezes after a certain task or action they've done. It just freezes.

    Sometimes while I'm using it and sometimes when I leave the phone without using it for a while. It completely freezes.

    I have done soft resets and hard resets which does not seem to work.

    I thought that it might be a certain application causing the problem, but after the hard reset I've been very careful with that applications I've installed again.

    Anyone knows a solution to the problem?

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  2. djl208

    djl208 Member

    I had a problem were the screen froze, but the phone would still function via the hard buttons. Does your respond to the hard buttons at all? I couldn't find any specific trigger to my problem either, so took the phone in to be looked at last week. Not had it back yet so I don't know if the problem has been identified and resolved.
  3. justwhendrunk

    justwhendrunk New Member

    Hi there! first check to see if you have installed any new software that may be conflicting.
    I had the same problem and i put it down to an app2sd error.
    I wiped every thing off the phone the first time it happened and done a factory reset and this worked. the camera issue was solved, :confused:the one where you cant focus and then it crashes.
    Anyhow, a few months later (last week) the problem reoccured. :mad:
    I went through the above steps again but to no advail. So I removed my 8gb sd card, and low and behold!!!
    Success:D

    Turns out the sd card had become unreadable even by my pc too as i tried to format it(i probably should have done that the first time instead of just deleting the android files) the card was fried somehow and i put a new one in my desire and its as good asw new!!!:D:D:D
  4. mickisme

    mickisme Member


    Hi Kroghaa,

    I've been having the exact same problem, I've sent it back to HTC twice for service but each time they've found no problem with the phone. In each case they said a repair had been done but no fault was found. Within half an hour of having the phone back it had frozen again, it doesn't matter what task I'm doing on it, texting, email, browsing, using another app, it just freezes randomly. None of the buttons respond and the only way to gain access again is to flip out the battery and reboot.

    The only way i've found to prevent it from freezing is leaving the media player on playing a track or download tunein radio and leave a station playing. This way the phone doesn't freeze but it does run the battery down really quickly...

    I'm considering rooting my phone to see if that resolves the issue, though I'd rather get a new phone from HTC on warranty as this is really frustrating me!

    Thanks


    mickisme
  5. womb raider

    womb raider Well-Known Member

    I had this same problem last night, only had the phone about 4 days. I was just browsing the Market and suddenly it froze completely - none of the keys did anything. I tried phoning it from my home phone to see if that would 'wake' it up, and although I could hear it ringing through the home phone my Desire wasn't ringing and was still in it's frozen state!

    I phoned 3 and the customer service woman told me this is a recognised problem with HTC caused by 3rd party apps....has anyone else heard this? Ive only downloaded 5 or 6 apps and they were all from the market place so it seems odd that they'd have caused it?

    She suggested first of all removing and re-inserting the battery and then rebooting it, which worked, but said if it happened again I should do a factory reset.

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