Support HTC Desire HD will not connect to network (Android 2.3.5, HTC Sense 3.0)

Discussion in 'Android Devices' started by northcaledon, Feb 19, 2012.

  1. northcaledon

    northcaledon Member

    Jul 13, 2011
    "no signal bars" with a white "x" above network.

    Maybe this will help others who have this problem with their phones.
    I have searched online for this resolution, but had no success.

    I thought I would post this thread, seeing as how I ran into a problem with my HTC Desire HD, (running Android 2.3.5, and with a recent upgrade to HTC Sense 3.0).

    I have had this "perfectly working" phone for several months now. Recently, I performed a "System update" to "HTC Sense 3.0".
    From that point on, I have had connection issues with my phone after putting the device into "Airplane Mode", "rebooting" or even "powering on" the phone.

    I contacted Telus Support, and was led to this solution (quite quickly too)

    "If the phone does not connect to the network,
    go to menu > settings > wireless and networks > mobile networks > Network mode > select "WCDMA only".

    Mine was set as "GSM/WCDMA auto".
    The tech on the support line said that GSM was not used in North America.

    As soon as I highlighted "WCDMA only" my bars went to 4, and everything connected again immediately.

    I hope this will help, if you are having this problem.

    UPDATE!!!! 3 days later, and I am still having connection issues. I have had a "limited service" warning with the same "no signal bars, with a white x above" for the past 1 hour, then, all of a sudden, back to 4 bars, and eveything works again. Re-booting the phone, or even removing the battery has not made any difference that I can see.

    If I browse to menu > settings > wireless and networks > mobile networks > network operators > search networks,,,, I see three carriers. (my carrier Telus, Rogers, and Bell.) If I ry to connect to my carrier, I receive an error message that says " your SIM card does not allow a connection to this network", even though I am with Telus!

    Then, once the phone does connect (after a period of time), it now says connected to Telus, with a green star beside it!?

    I repeat, there were no issues before the automatic system update to HTC Sense 3.0 last week. Why does this have to happen now when this phone was working so well????!!!!
    When this happene again, I will try contacting Telus again for any more info.

    What would be great, is if someone out there knew of a fix?

    Thanks for reading

    UPDATE AGAIN. March 6th, all good for 1 week now. See thread below.


  2. Lokica

    Lokica New Member

    Feb 29, 2012
    I've had the same problem, but more so with connecting to Bluetooth in my car with Ford and Sync.
    Before the upgrade to 2.3.5 and Sync 3.0 my phone would ring, I'd choose to accept the call and could talk.
    Now it doesn't bypass my screen lock, asks me to enter password and when I do, crashes, goes into airplane more and asks me to send report to HTC.
    Again, Telus the carrier and when I called them they said they'd had no reports like this and couldn't help.
  3. northcaledon

    northcaledon Member

    Jul 13, 2011
    Today is March 6th, and my phone is working properly now for 1 full week.
    I have had no issues with connecting, or any other issues.
    I was speaking to another guy at my work who has a Motorola Android phone (unsure of the model, but it is an android phone, without a data plan at that). He as well had connection issues starting at exactly the same time my issues began. His issues also went away as well.

    Hopefully your's clear up too!

    As far as Ford sync, I can't comment on that. But my HTC Desire HD did crash when picking up calls, BEFORE I changed the settings to "WCDMA" only from "GSM/WCDMA auto".

    Hope this helps.
  4. MrPhooey

    MrPhooey New Member

    Apr 20, 2011
    I just came across this thread because I was having the same issues, except with my wireless, and wanted to point out that the tech who told you that GSM isn't used in NA is quite wrong since Rogers uses a GSM network, and have since 2001.

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