Help HTC Desire restars all the time

[eitanzait]

got my desire a week ago, loving it, but have a problem with the device keeps turning off every few hours, then it have problems to recover, i.e, doesnt turn on, it mainley happens during use.

any similar experience anyone?

 

[wisewood]

Any particular pattern to when it happens, using specific apps etc?

 

[Pryomancer]

Sounds dodgy. Have you got many apps on it? Try uninstalling them and seeing if that fixes it. Then you'll have to use trial and error to find the culprit.

 

[eitanzait]

nothing systematic, its just happens, going through contacts, surfing, or in android market, even just out of the blue without even touching the phone

 

[gibbs1984]

This happened to me once, was in my local boozer and lost my signal, the phone seemed to freak out and restarted itself constantly, it would turn itself off and on again, I had to turn the phone off permanently to stop it.

It hasn't happened since though.

 

[cupidstunt]

Happened to me and I thought it was a hardware problem. Sent it back to HTC who didn't find anythimg wrong and just reflashed it with the original rom.

Works a treat now!

 

[matttye]

This has happened to me a few times when I've been trying to send a text message and my phone doesn't have any signal. After many attempts at sending it just seems to give up and restart!

 

[Tzast]

Same thing here... there is another post I've raised this issue at called "HTC desire crashes and restarts randomly"... but nothing obvious has come up. Will probably send it back for replacement.

 

[lekky]

Hands up if you are using a task killer! Killing certain apps can cause a reboot, even ones you wouldn't think would!

 

[cupidstunt]

Hands up if you are using a task killer! Killing certain apps can cause a reboot, even ones you wouldn't think would!

I can categorically say that mine was more than taskiller situation. I uninstalled the task killer and it didn't. Sort the problem. My desire was also crashing during certain graphics intensive apps. Having the ROM reflashed has fixed everything that was going wrong with it (even with a task killer installed)


Is there such thing as a bad flash?

 

[eitanzait]

the problem is that i bought the phone out of my country, and it would take me weeks to return it for replacement. is it feasible to run that ROM defrag alone?

 

[Tzast]

Hands up if you are using a task killer! Killing certain apps can cause a reboot, even ones you wouldn't think would!

Not using a task killer. As an update, mine went quite for 4-5 days but has done it again, this time while writing a SMS. I still have time until the 28 days limit to return it, so i'll do a master factory reset see if this will work. If not, i'll just return it.

 

[StevenSeed]

This happens occasionally when the processor gets overloaded I think.

It's happened to me twice, and both times I've been trying to do about 8 things at once on it. Could be a preventative measure to stop overheating maybe?

 

[lekky]

This happens occasionally when the processor gets overloaded I think.

It's happened to me twice, and both times I've been trying to do about 8 things at once on it. Could be a preventative measure to stop overheating maybe?

Not sure about that, i've not experienced this and i'm what you would call an extreme power user! I'd probably go with it being down to a badly coded app. Any of you using locale as this has been known to cause this problem?

 

[StevenSeed]

Not sure about that, i've not experienced this and i'm what you would call an extreme power user! I'd probably go with it being down to a badly coded app. Any of you using locale as this has been known to cause this problem?

That's fair enough.

This is why it's great to get this stuff out on the forum, because you can rule out things by seeing if other users are getting the same under different circumstances. Hopefully we'll eventually be able to pinpoint what it is.

 

[Tzast]

Ok got some more news... Tried uninstalling all my apps so i started one by one... all were ok in a few secs... fine no problems... and then Bang!!!

Got an operating system menu:

BRAVO UNKNOWN SHIP S-ON
BHOOT-0.75.0000
MICROP-031D
TOUCH PANEL-SYNT0101
RADIO-4.05.00.11
Mar 5 2010, 21:12:15

HBOOT

<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item

FASTBOOT
RECOVERY
CLEAR STORAGE
SIMLOCK


I selected recovery and didn't do much, so i had to remove the battery and put it back on.

Will save some photos etc... and will do the master reset.

 

[StevenSeed]

O
Got an operating system menu:

BRAVO UNKNOWN SHIP S-ON
BHOOT-0.75.0000
MICROP-031D
TOUCH PANEL-SYNT0101
RADIO-4.05.00.11
Mar 5 2010, 21:12:15

HBOOT

<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item

FASTBOOT
RECOVERY
CLEAR STORAGE
SIMLOCK

I've never seen this before in my life - I wouldn't fiddle with any of those settings if I was you. Sounds like some sort of engineers menu or something.

 

[Tzast]

Well... sounds like a system menu at the very early stages of booting, when checking the hardware, loading kernel, etc... much like windows crash recovery menu that allows you to boot with or without networking, boot in safe mode or command prompt, etc... or even earlier some sort of bios (equivalent)... don't know.

But yes, looks bad!

 

[lekky]

its the HBOOT menu, you use it when rooting your phone.

How exactly did that appear btw? You just uninstalled an app and that came up or what? What app were you uninstalling, and how were you uninstalling it?

 

[Tzast]

It didn't happen during uninstalling an app. All uninstalls were quick and then I had to hit OK to confirm they were completed (that is unless any of them was still running in the background, which i cannot confirm though). Following the last uninstall i browsed the menu and it got stuck into "restart" mode again. Then tried to take the back cover off to remove the battery; while taking the cover off it happened but not sure if i pressed accidentally the power button or any other combination.

Apart from the specific incident with the HBOOT menu, the random restart keeps happening, I think, most of the times while charging it through USB connected to the pc (although I'm pretty sure a week ago or so must have happened outside the charge cycle).

 

[Tzast]

Unfortunately, following master factory reset, restarting randomly has happened again several times on different occasions: browsing google maps, downloading from the Market, etc...

The last thing i've noticed (never had that in the past though) is that when connecting it to the PC through the USB for charging... it triggered a restart. Disconnecting it after restarting it worked fine again, but then trying to charge it through PC/USB caused a restart.

Finally i've managed to charge it without restarts: set it to airplane mode, and it's charging now with no problems.

Fed up with this phone! Tomorrow is its last day. Will take it back for replacement!

 

[cupidstunt]

Unfortunately, following master factory reset, restarting randomly has happened again several times on different occasions: browsing google maps, downloading from the Market, etc...

The last thing i've noticed (never had that in the past though) is that when connecting it to the PC through the USB for charging... it triggered a restart. Disconnecting it after restarting it worked fine again, but then trying to charge it through PC/USB caused a restart.

Finally i've managed to charge it without restarts: set it to airplane mode, and it's charging now with no problems.

Fed up with this phone! Tomorrow is its last day. Will take it back for replacement!

Seriously mate, you either need to replace it or send it back to HTC.
Mine works like a dream now and I had exactly the same problem.

 

[Tzast]

Seriously mate, you either need to replace it or send it back to HTC.
Mine works like a dream now and I had exactly the same problem.

Oh... b.t.w...Replaced it last week and works ...like a dream! Cool...!

Thanks everyone...

 

[John_D1]

I've been experiencing exactly the same problems since the 2.2 update and have been in contact with HTC who said to carry out a factory reset to see if that cured the problem - it did, for a day and then it crashed again last night. In the email they said to get back in touch if it persisted and arrange to send back. For those who have returned theirs to HTC, and have the handset back again, have they been reverted to 2.1, or are they now running 2.2 faultlessly?

Thanks

 

[brodycz]

it just happened to me this morning while i've been using google satnav.Kept restarting it self.Dont know why.Any suggestions anyone?