Help Htc desire restart loop

[Xeilaa]

Hello my htc desire 501 dual sim boot in home screen and then restart and this loop continue forever.
I cannot do hard reset and soft reset


My phone is not rooted.

 

[Hadron]

I presume you have a non-removable battery, in which case press and hold the power button to force a restart (if you have a removable battery then pull it out for a couple of minutes).

If that doesn't fix it then you can get into the bootloader by forcing a restart then pressing and holding volume down as it restarts. From there you can enter recovery and do a factory reset.

If even that doesn't fix it you need to reflash the device or get it repaired (depending on what is causing this - we'd need more information to guess at that).

 

[Xeilaa]

I presume you have a non-removable battery, in which case press and hold the power button to force a restart (if you have a removable battery then pull it out for a couple of minutes).

If that doesn't fix it then you can get into the bootloader by forcing a restart then pressing and holding volume down as it restarts. From there you can enter recovery and do a factory reset.

If even that doesn't fix it you need to reflash the device or get it repaired (depending on what is causing this - we'd need more information to guess at that).

THANK YOU FOR YOU REPLAY,
BUT I CANNOT FACTORY RESET FROM RECOVERY MODE AND NOT FROM SETTINGS.
CAN I REINSTALL THE ANDROID USING ANY SOFTWARE.
LIKE ODIN OR OTHER.

WHEN I START FACTORY RESET IT RESTART TO HOMESCREEN

THANKS FOR YOUR HELP

 

[Xeilaa]

I CANNOT UNINSTALL ANY APP.

I WILL POST A YOUTUBE VIDEO SOON

 

[ChaaBoyy]

i have the same problem did you fixed yours ?