HTC Eris is stuck on Black screen with 4 triangles and "HTC" in middle!!!!


Last Updated: 2013-01-28 01:08:43
  1. FoxyFox34

    FoxyFox34 Active Member

    Hello, Can someone please HELP ME PLEASE?
    I was given this HTC ERIS to use if I was able to fix the stupid thing I've tried just about everything nothing helps..

    The HTC Eris is stuck on Black screen with 4 triangles and "HTC" in middle!!!!
    While plugged into the computer it's has the black screen with 4 triangles and "htc" in the middle, but when unplgged it has a white screen with RUU highlighted orange and black triangles in the lower 2 corners=

    PB00100 XC SHIP S-ON
    HBOOT-1.49.0000 (PB0010000)
    MICROP-0111
    TOUCH PANEL-SYN0104
    RADIO-2.42.00.04.12
    Feb 8 2010,00:08:56

    RUU

    PLEASE HELP ME!!!

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  2. doogald

    doogald Guides Guide

    scotty85 likes this.
  3. Bob Cat

    Bob Cat Careful, They're sharp!! Moderator

    I was reading an old thread (sometime in 2010) of yours this morning where you got an Eris running again over on XDA with similar issues and I was hoping for an answer but that was over my head. ;) :D

    BC
  4. FoxyFox34

    FoxyFox34 Active Member

    I was told today that they tried to unlock the bootloader from htcdev.com & that it failed part way threw & it was sruck like this from that point. with the error code (110) so she said.
  5. doogald

    doogald Guides Guide

    Maybe you will have better luck. You definitely don't have the 1.51.0000 bootloader running on the phone at the moment.
  6. scotty85

    scotty85 Guides Guide

    instead of installing the entire sdk,you can use this download:
    miniadb_v1031.zip

    if you need drivers,use these: http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe

    simply run the .exe file to install the drivers.

    before you try all the steps in doogalds link,try a few simple steps:

    extract the miniadb download,and move the unzipped folder to the root of your c drive(might change the name to "miniadb" just to simplify things)

    open a cmd window. on windows 7,click the start bubble,then type cmd in the search box. this should bring up a small,black command window.


    change to the miniadb directory with this command:
    cd c:\miniadb

    now,plug in the phone. enter:
    fastboot devices

    if you get your serial number back,then enter:
    fastboot oem resetRUUflag

    then
    fastboot reboot-bootloader

    that should get you out of ruu mode. if the phone was working,and booting normally prior to attempting htcdev unlock,maybe now it will boot. :)

    if not,we will need to procede with the other directions to unlock,install a recovery,flash the files,and run an ruu.
  7. FoxyFox34

    FoxyFox34 Active Member

    hi it seems to pull up the serial just fine but when i do the next step i get this message.





    c:\miniadb>fastboot oem resetRUUflag
    ...
    (bootloader) [ERR] Command error !!!
    OKAY [ 0.007s]
    finished. total time: 0.010s
  8. scotty85

    scotty85 Guides Guide

    Try: fastboot oem ?

    And paste the output from that.

    Also,just try the next command( fastboot reboot-bootloader )
  9. FoxyFox34

    FoxyFox34 Active Member

    C:\Users\Acer>cd c:\miniadb

    c:\miniadb>fastboot devices
    HT03CHG00979 fastboot

    c:\miniadb>fastboot oem ?
    ...
    (bootloader) command list
    (bootloader) keytest
    (bootloader) heap
    (bootloader) boot
    (bootloader) reset
    (bootloader) powerdown
    (bootloader) rebootRUU
    (bootloader) enableqxdm
    (bootloader) rtask
    (bootloader) task
    OKAY [ 0.011s]
    finished. total time: 0.015s
    scotty85 likes this.
  10. scotty85

    scotty85 Guides Guide

    Did you try

    fastboot reboot-bootloader
  11. FoxyFox34

    FoxyFox34 Active Member

    c:\miniadb>fastboot reboot-bootloader
    rebooting into bootloader...
    OKAY [ 0.095s]
    finished. total time: 0.105s
  12. scotty85

    scotty85 Guides Guide

    So are you still stuck?
  13. FoxyFox34

    FoxyFox34 Active Member

    sorry it took me so long. but i did as as you said to finally when i got time, it said

    c:\miniadb>fastboot oem boot
    ...
    (bootloader) msm_nand_dm_read_oob 0x03160000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03180000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x031A0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x031C0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x031E0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03200000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03220000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03240000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03260000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03280000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x032A0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x032C0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x032E0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03300000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03320000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03340000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03360000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x03380000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x033A0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) msm_nand_dm_read_oob 0x033C0000 2048 0 failed (-74), correct
    (bootloader) 0 bits
    (bootloader) [ERR] partition_read::Too many bad blocks(out of range)
    (bootloader) [ERR] boot image does not exist!!!
    FAILED (status read failed (No such file or directory))
    finished. total time: 0.901sot to. it says:
  14. Bob Cat

    Bob Cat Careful, They're sharp!! Moderator

    I let Scotty know about this. ;)
  15. scotty85

    scotty85 Guides Guide

    umm... not sure what that command is ;)

    try this one:
    fastboot reboot-bootloader

    i see youve done it above... so are we to asume youre still stuck in ruu mode?

    if so,we will have to procede with installing the htcdev hboot and unlocking it.
  16. FoxyFox34

    FoxyFox34 Active Member

    i did that also.


    c:\miniadb>fastboot reboot-bootloader
    rebooting into bootloader...
    OKAY [ 0.038s]
    finished. total time: 0.061s
  17. FoxyFox34

    FoxyFox34 Active Member

    just tried tpouse the htcdev unlocker program again i got this message.

    ERROR[190]:ROM IS NOT UPDATED

    Your ROM is not the latest version.
    Please upgrade to 2.41.605.6 to apply this RUU TO BE ABLE TO UNLOCK YOUR LOOTLOADER.
  18. scotty85

    scotty85 Guides Guide

    right... as doogald described,we will need to install the htcdev hboot and unlock it.

    go to htcdev.com,register an account,begin the unlock instructions. choose eris from the pull down menu. the next screen will have a download link for 2.41.605.6.

    download,and run the .exe utility as adminstrator,with the phone plugged in,in its current state. if you have troubles,ill post some directions for a slightly different way to install the new hboot.
    scary alien likes this.
  19. FoxyFox34

    FoxyFox34 Active Member

    I did as you said already. That's how I got the last message that I posted last time. Please help...
  20. scotty85

    scotty85 Guides Guide

    ok... try and install the 1.51 hboot like this:

    1)extract "rom.zip" from the 2.41.605.6 RUU utility like this:
    2)after finding rom.zip,transfer it to your miniadb folder.

    3)open a cmd window,plug in the phone,change to miniadb directory as you have done above

    4)flash rom.zip with these commands:
    fastboot erase cache

    fastboot oem rebootRUU

    fastboot flash zip rom.zip

    you should see a quick green statusbar on the phone as it flashes. the line may not go all the way across the phone screen,this is ok.

    5)once its done,try
    fastboot reboot-bootloader

    and hopefully this time it will take you to the 1.51 hboot

    now try and reboot the phone with fastboot reboot

    *if the commands above give you any trouble,try removing the phones battery for a few seconds,plug back in,and just flash the zip with
    fastboot flash zip rom.zip
    (assuming the phone is still only powering on into ruu mode)
    scary alien likes this.
  21. FoxyFox34

    FoxyFox34 Active Member

    Hi I did exactly what you said to do to get that rom.zip, I even manually search each file on my netbook & was totally unable to find it any where. I am running Windows 7 starter ed. If that matters. Please help.
  22. scotty85

    scotty85 Guides Guide

    hmm,not sure why you could not find it. you can download it from here: PB00IMG-eris-1.51.0000-hboot.zip

    in order to use it youll have to rename it,or modify the directions above to the name of this file. on second thot,lets just modify the directions so you dont have to change the name:

    so heres what you will do:
    1)download PB00IMG-eris-1.51.0000-hboot.zip

    2)transfer PB00IMG-eris-1.51.0000-hboot.zip to your miniadb folder.

    3)open a cmd window,plug in the phone,change to miniadb directory as you have done above

    4)flash rom.zip with these commands:
    fastboot erase cache

    fastboot oem rebootRUU

    fastboot flash zip PB00IMG-eris-1.51.0000-hboot.zip

    you should see a quick green statusbar on the phone as it flashes. the line may not go all the way across the phone screen,this is ok.

    5)once its done,try
    fastboot reboot-bootloader

    and hopefully this time it will take you to the 1.51 hboot

    now try and reboot the phone with fastboot reboot

    *if the commands above give you any trouble,try removing the phones battery for a few seconds,plug back in,and just flash the zip with
    fastboot flash zip PB00IMG-eris-1.51.0000-hboot.zip
    (assuming the phone is still only powering on into ruu mode)
  23. FoxyFox34

    FoxyFox34 Active Member

    ok thank you i am no longer stuck on that black screen, i now only have the 3 skaters & it wont go any farther then that. what do i do now? but i am happy not to see that black screen any more.
  24. scotty85

    scotty85 Guides Guide

    Good! Sounds like we are making progress. Now that you have the htcdev hboot,we will need to unlock it,and attempt To install a custom recovery. Refer to doogalds link in the second post.
  25. FoxyFox34

    FoxyFox34 Active Member

    alright i have downloaded all the zip files that post said to & i have read & re-read that post many times. i am finding it a bit confusing or maybe over whelming or something that makes it where i am confused. please help.

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