HTC Evo Boot Problem - PC36DiagSupport

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  1. Bosox45

    Bosox45 New Member

    After applying the latest update to my Stock Evo 4g, it kept power cycling.

    It would reach the first screen of the "HTC Evo 4G" and reboot.

    Tried clearing storage, recovery, etc. To no avail.

    It does say the following however:

    Supersonic Evt2-3 Ship S-On
    Dec 21 2011, 12:50:32

    It then flashes:
    No Image!

    No image or wrong image!
    No Image!

    No image or wrong image!

    So my question, is there any way to replace these files? Again, this evo is stock and I would like to keep it that way if possible.


  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    what you are seeing is normal. the bootloader is programmed to do that. you are not missing any files. it is searching for certain file names and if it does not find it then it will give you that message.
    try this: recovery from the bootloader menu. you should get a red triangle with and exclamation mark. press and hold both vol down and vol up while pressing power. this will take you to the stock recovery. wipe cache ( i think the option is for dalvik cache as well, do not remember, sorry)


    hopefully that will work. if not then you can try this: this ruu:

    2.right click on the file and rename the file by deleting the everything in the name but the PC36IMG part.

    3.move the file onto the card. you will need a card reader for this. or use another phone to get the file over to the card. do not put the file in a folder. it needs to be just on the card.

    4.power off or pull the battery out and in. then press and hold power+vol down.

    5.if it is name right and on the card then the bootloader will find it and ask you if you want to update. select yes.

    hopefully this will work. let us know how that goes for you.
    Rizq, MizzouBrent, frenchy714 and 3 others like this.
  3. nsheler1

    nsheler1 New Member

    Im having the same problem but i have s-off and it doesnt reboot but stays on that whit htc evo screen
  4. Bosox45

    Bosox45 New Member

    The first option did not work. When I select recovery, it instantaneously goes to the HTC Evo 4G splash screen, and begins cycling again. I do not see a triangle.

    I will try your second option now.
  5. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    Do you have recovery? And how did you get into this state? You might want to post this in the rooting section.
    frenchy714 likes this.
  6. Bosox45

    Bosox45 New Member

    The 2nd step worked perfectly! Thank you so much! You are a God among men. Appreciate it.
    frenchy714 and ocnbrze like this.
  7. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    if you could do that, you should think about rooting your phone. you will see how that much more awesome your evo could be. just a suggestion.
    frenchy714 likes this.
  8. Bosox45

    Bosox45 New Member

    Yeah I have thought about it, but don't really know the benefits. Ill have to do more research :)
  9. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    well the benefits are: will get better battery (YRMV though). i can get almost two days worth of use on my phone.
    2.better performance (overclocking) can get rid of bloatware or you could flash a custom rom that has it removed can flash roms that have sense 2.1, sense 3.0, and sense 3.5 (these are something that our evos will never get) can really customize and theme your evo by flashing themes and mods
    6.WE HAVE ICS (ice cream sandwhich) roms!!!!!!! they are still in either alpha or beta stages at this point. they have almost everything working. have more ways to troubleshoot an issue. can partition your card so that you can move all of your apps onto your card. the built in feature does not move the entire app, only part of it gets moved. however, if you are rooted you can move the whole app to the card and thus freeing up ram on your phone. i have 160 apps and they are all on my card and i have 220 mb's or so left in my phone!!!!! can customize your splash screen (the white htc screen) can customize your bootanimation (the sprint animation that comes after the splashscreen)

    rooting your phone can really show you what potential the evo. it is a shame that htc and sprint has put such a limitation on the phone. rooting frees you of them. plus the cool thing is that the dev community is still supporting this device. it is a one of a kind community which no other phone will ever see.

    anyways rooting is not for the choice will be up to you.

    if you have questions about rooting, you can post a question here:
    EVO 4G - All Things Root - Android Forums
    frenchy714 and Mikestony like this.
  10. higgy22

    higgy22 New Member

    This is a great conversation, I too am having reboot issues with my 4g htc evo. I'm a newb and sometimes it reboots 15 times a day. The only thing I see is a message pertaining to qik.. I'm really not certain as to why this is happening.. And suggestions? Thanks in advance, I'm very tired of this phone..
  11. mrazekan

    mrazekan New Member


    Thanks a ton for your suggestions. My friends stock, unrooted HTC EVO 4G was stuck in a boot loop after accepting the latest OTA update. She had some instability, dropped calls, etc., before getting stuck in the boot loop. I tried to save her settings but I was not able to. In the end, I updated using the file you provided. It essentially factory reset her phone but at least it works.

    Thanks again!

    ocnbrze likes this.
  12. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    ++++1 TO THAT!!:D Rooting then flashing roms/themes/mods is suh-weet!
    ocnbrze likes this.
  13. archangel007

    archangel007 Member

    When I tried the taco root method, everytime I get to the system update for the pcimg file, my evo shuts down. When I try to boot it, it gets stuck on the htc evo 4g screen. I tried the dropbox download with the same result. What should I do?
  14. frenchy714

    frenchy714 Well-Known Member

    Post this question in the "All Things Root" subforum for more appropriate advise.
    ocnbrze likes this.
  15. pshlga

    pshlga New Member

    this worked for my phone too!! thank you so much!! part two... i got this phone off of ebay. and the listing said... "PROFESSIONALLY ROOTED !! + NEW GINGERBREAD 2.3.3 WITH HTC SENSE 3.0 GORGEOUS ANDROID OPERATING SYSTEM !! it also had wi-fi tethering..."FREE WI-FI TETHERING !! SHARE YOUR 3G CONNECTION WITH ANY DEVICE NEAR THE PHONE ! " i dont speak cell phone so i really dont know what all of that means but i was happy with the way the phone worked so i wanted to get it as close as i could... any suggestions??
    ocnbrze likes this.
  16. argedion

    argedion The TechnoFrog Moderator

    pull battery and place back in hold down volume down button and power button until white screen pops up (andy skating on the bottom) tell us everything that screen says.
  17. blaker00

    blaker00 New Member

    I have the same problem and I tried your second solution and flashed with the file that you provided but unfortunately it still freezes on the boot screen and then goes to a black screen with a circle of 2 green arrows and then reboots. It appears stuck in this cycle.

    do you have any other suggestions or idea that I can try?

  18. DNM1

    DNM1 New Member

    will doing this cause a loss of data? text messages, contacts, call history, etc...
  19. DNM1

    DNM1 New Member

    my phone gets stuck nat splash screen

    i get this as well
    No Image!

    No image or wrong image!
    No Image!

    No image or wrong image!
  20. geoaseiko

    geoaseiko New Member

    i did the second option and i recived this message:

    main version is older
    update fail
    do you want to reboot device

    i think that the problem is de img what dou you think ??
    the phone dont have root
  21. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    welcome to the forums!!!!!!!!!!!!!!
    what is your hboot? power off then press and hold power+vol down

    report back with what you see.

    what exactly is your issue?
  22. VRamkelawan

    VRamkelawan New Member

    I am currently encountering the same issue. I have tried both of your methods with no success.
    I'm very tech savvy as I do root Androids as well as work with computers and Apple devices. So go ahead and let's see what we can do?

    Currently I get the following:
    No Image!

    No image or wrong image!
    No Image!

    No image or wrong image!

    In my main menu my phone reads:

    HBOOT 2.18.001
    MICROP 041f

    This phone is not currently rooted.
    I'm unsure if this will help, however months ago it would restart itself and factory reset on it's own numerous times.
    Now it was rebooting itself, stuck at the 4G Splash screen and it will turn itself off and back on until it reaches the same point.

    I have tried a factory reset through the recovery menu. I have cleared all cache and files on the phone.

    I have also tried flashing the same firmware/update from my MicroSD Card to the phone with no success.

    If you have any suggestion or tips to try, I'm open to it.
    At this point, nothing can make the phone in a worst state than it already is.

    Ahead of time, I thank you.
  23. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    ok unfortunately since you are not rooted, the ruu i provided in this thread will not work. as the ruu is designed to update the phone to a more current state. you are on the latest ota with the software version 5.07.651.1 which at the moment does not have a ruu that can be used. so unfortunately there is not much you can do other then a factory reset or take it in to get looked at.
  24. hunneysue

    hunneysue New Member

    having similar issues, stock evo 4g (sprint) the white screen (when you do hold down vol and turn on) sasys LOCKED OOW at the top highlighted in purple followed by
    supersonic evt2-3 ship s-on
    touch panel-atmel224_16ab
    dec 21 2011,12:50:32

    I tried recovery and cleared cash when i got the red triangle, then tried to reboot but it keeps flashing back to the HTC screen and then off again. Any suggestions?
  25. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    well you do not have access to recovery as you are not rooted and have the stock recovery. in the bootloader menu you can do a factory reset by selecting clear storage. other then that you might have to take the phone in.
    Mikestony likes this.

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