HTC Hero overheatSupport


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  1. chunkylover53

    chunkylover53 Active Member This Topic's Starter

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    Whenever I play music on my HTC Hero white 3G locked 2.1 phone it starts to overheat and eventually turn off.

    For example I played a 6 min mp3 64kbps through the speaker which resulted in the temp rising from 28.8 C to 54.6 C also the battery was reduced from 32 percent to 3 percent. This was all over six minutes :confused:

    Also the music app default on HTC hero doesn't recognize the music hence I am using mSpot to play the music.

    Faulty phone or my fault?

    P.S I have had the phone running multiple apps incl GPS + wifi with much less heat.
     

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  2. peterc10

    peterc10 Well-Known Member

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    Have you tried a different player from the market to make sure it is not a software problem. I can recomend Mixzing - it was so good I ended up getting the paid for version. I play music for hours without any appreciable loss of battery.
     
  3. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    Yeah, taking the app out of the equation would be the best idea.

    Any other new apps you've installed recently too.
     
  4. chunkylover53

    chunkylover53 Active Member This Topic's Starter

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    OK I tried the HTC music player with exactly the same consequences. I have also uninstalled most third party apps.

    Any ideas?

    P.S - When listening to the music through headphones there was no problem - hence I believe it is a speaker fault?
     
  5. peterc10

    peterc10 Well-Known Member

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    Did not spot you were using the speaker. I don't know how you can stand the horrible sound of it for 6 minutes - your music must sound like it is has been recorded in a tin can!

    I do not think it is really designed for continuous use like this - I only use it as a speakerphone and for sat nav directions.

    For the sake of research I tried listening to music through the speaker. Could only stand it for about 4 minutes before i started geting a headache with the tinny raquet. However during that time I had no appreciable battery use or rise in temperature - so you may be right that it is a faulty phone.
     
  6. chunkylover53

    chunkylover53 Active Member This Topic's Starter

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    Well to be honest I won't use it that much but I was wondering, like you, how the voice navigation would last.

    Anyway this would be my 2nd return because the camera on my 1st HTC hero didn't work :(

    Bear in mind if I do return it then I will be stuck with an INQ1 which I despise :mad:

    Anyway are there any ideas towards this problem?
     
  7. harlequin1963

    harlequin1963 Member

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    Just returned by 8 month old hero due to it locking up thru heat after being used for 15 minutes continuously , replying to emails.
    First few times i assumed it was me , but it does same if it gets hot in it's belt holder , if i have my jacket sitting closed over the top.
    Bottom half of the tiuch screen becomes totally unresponsive , and upper half cause ''phone'' button at bottom of screen to flicker ''green'' on and off rapidly.
    Makes using it impossible.
    Told it will be 15 working days ( 3 weeks before it might be back )
     
  8. peterc10

    peterc10 Well-Known Member

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    Mine works fine with sat nav. In my car I use it with my Bury car phone kit, so it does not use the loudspeaker, instead the sound goes through the car audio.

    However just come back from hols in the SA where I used it on loudspeaker for the sat nav and it was OK. But then remember that does not have the continuous use that music gives it, and it is plugged into the car adaptor anyway
     
  9. chunkylover53

    chunkylover53 Active Member This Topic's Starter

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    OK so I guess its a HTC fault =/

    Overall I have decided to keep the phone but if the overheating problem happens more often then I will send the phone back to three.
     
  10. chunkylover53

    chunkylover53 Active Member This Topic's Starter

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    Yep that's true which is why, as mentioned a few mins ago, I shall keep the phone unless something as serious as harlequin1963's problem occurs


    Also - why won't the music player recognize my mp3s but play amr's fine (amr still causes overheating) ?
     

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