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htc hero s screen problemSupport

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  1. mztasha

    mztasha New Member

    My HTC screen has lines running across the screen and also freezes, started when i was watching a video, when i move the page it seems like the images from previous page gets atuck. my phone is only 3 months old Whats wrong with it and How can I fix it?

  2. CafeKampuchia

    CafeKampuchia Well-Known Member

    Mztasha, welcome to Android Forums. Try doing a factory reset and see if that works. Just be aware that it will erase your data so be sure to back it up first.

    If that doesn't work, I'm afraid you may have faulty hardware. Has it been dropped? Is it under warranty?
  3. joshua.worth

    joshua.worth Well-Known Member

    Keep us posted. Before factory reset maybe try shutting off fastboot in the power settings then powering of then back on

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