HTC Hero Sync Issues on Windows 7 (64 bit)


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  1. ca204valry

    ca204valry Member This Topic's Starter

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  2. Slug

    Slug Check six! Moderator

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    This post seems as good as any to use for this.... :D

    A new version of HTC Sync (2.0.18) was released today. It's still a 32-bit program but 64-bit drivers for Windows 7 are included and installed. Installation here went perfectly and the new Win7_x64 drivers were used in preference to my previous Vista_x64 ones.

    Looks like HTC finally got it right... :rolleyes:
     
  3. pgraber

    pgraber Member

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    Not for me they didn't! Using W7 64 bit I uninstalled 2.0.8 (which worked mostly) and installed 2.0.18 today - and now my phone simply won't find the Sync program on my PC (although both software and driver seem to have installed properly). So I've taken a major step backwards. Any thoughts, anyone?
     
  4. TheJock

    TheJock Well-Known Member

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    Same as me pgraber, i uninstalled 2 0 8 and excitedly installed the new version hoping to finally get my phone to connect to pc and all i get is the phone cant find htc sync on my computer, what a load guff wasted a good 4 hours trying to get it working waste of time.

    Any ideas anyone ?
     
  5. thefley

    thefley Well-Known Member

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    I posted a fix. Just look up my posts
     
  6. harmony895

    harmony895 Active Member

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    Shutdown your Phone and then restart it.
    That's the only way it works for me.

    So they have to a better job on the software!!!
     
  7. pgraber

    pgraber Member

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    Tried phone reboot - no joy.
    Hey, The Fley - I had to use the old 'Instal the Vista drivers' trick when I first got my Hero and attached to a W7 machine. But I had rather hoped that now they've issued W7 specfic update to Sync and a driver to go with it, said driver would actually work. But it looks as if I'll have to round the Vista driver loop again. I have to say I find HTC Sync has been a major pain in the ass (as you'd say, I'd say arse) and has absorbed a lot of unproductive time.
     
  8. Slug

    Slug Check six! Moderator

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    Has the Win7_x64 folder been copied to \Program Files (x86)\HTC\HTC Driver\Driver Files? If so, use those files instead of the Vista ones.

    I'll uninstall v2.0.8 from my laptop (running 32-bit Win7, unfortunately) tomorrow and see how a clean install of v2.0.18 goes on that. I wish I knew why it works fine on some systems and fails on others.... :confused:
     
  9. pgraber

    pgraber Member

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    Yes, I seem to have both Vista and W7 options in that folder.
     
  10. Slug

    Slug Check six! Moderator

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    What shows in Device Manager under Android Devices when you connect the handset?
     
  11. pgraber

    pgraber Member

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    I don't see anything much in Device Manager that could be relevant. I have something called an ADB interface showing HTC Dream Composite ADB Interface, and under Disc Drives I have an HTC Android Phone USB Device; and I have no difficulty seeing the contents of the phone when mounted. But can I sync? Not a chance. Haven't tried reloading the Vista drivers though yet.
     
  12. pgraber

    pgraber Member

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    Quick update - under Properties for the HTC Android Phone USB Device, the driver is showing as provided by MS, date 21/06/06, version 6.1.7600.16385. Is this where the problem lies?
     
  13. Slug

    Slug Check six! Moderator

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    I think that's your problem. Right-click that device, "Update driver software..." and browse to the Win7_x64 folder mentioned earlier. It should find the correct drivers and install them.
     
  14. pgraber

    pgraber Member

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    Yes, but unfortunately, W7 won't allow me to do it, insisting that I already have the latest and greatest drivers working. Do you know whether it's the USB or the ADB drivers that are at issue here? I've tried moving the two ADB drivers out of their folder so that W7 can't see them - but it still won't let me replace them.
     
  15. Slug

    Slug Check six! Moderator

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    Pretty sure it's the ADB device entry that's the problem, as I don't have any references to it here. The MS USB driver is the standard one used for removable devices, so the entry under 'Disk drives' is normal.

    When I connect my handset the following appears in Device Manager:

    Android USB Devices (no driver used)
    |
    |__My HTC (ANDROIDUSB.sys & WdfCoInstaller01007.dll)

    If you're not seeing the same, check to see if /Windows/System32/Drivers contains the former and /Windows/System32 the latter.
     
  16. pgraber

    pgraber Member

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    Well I was using Androidusb.sys and WdfCoInstaller01005.dll and these are the two I've cut'n'pasted elsewhere. However, your WdfCoInstaller 01007.dll does exist. But in any case, I don't see Android USB Devices as an entry in Device Manager.
     
  17. Slug

    Slug Check six! Moderator

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    I dunno what's going on, then. The best suggestion I can offer right now is to uninstall HTC Sync and HTC Drivers, remove all HTC-related folders from /Program Files, reboot, delete all instances of ANDROIDUSB.sys and WdfCoInstaller100*.dll on the system, reboot again, and then try reinstalling HTC Sync with the handset connected to a different USB port.
     
  18. topdollar

    topdollar New Member

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    hi,im having exactly the same problem as "PGRABER".i nearly fell off my chair when i saw the updated drivers for windows 7 but still no sync.if i unistall everything and start fresh microsoft installs the drivers and they seem to have priority over the new ones.this is my first post and any help would be gratefully recieved cheers
     
  19. Slug

    Slug Check six! Moderator

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    Does Windows Update install drivers, by any chance? If so try installing with the network connection temporarily disconnected/disabled.
     
  20. Jazman

    Jazman Active Member

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    I have also had a problem with getting HTC Sync to work on Win 7 64bit, I installed the latest 2.0.18 HTC Sync software and at first it didn't work, but after a bit of fiddling I got it working:

    1. Navigate to Control Panel - Devices and Printers
    2. Locate 'Android Phone' under Devices
    3. Right click on the icon and select properties.
    4. Click on the hardware tab.
    5. Listed will probably be 'HTC Dream composite interface' or similar.
    6. Highlight this entry and click on properties.
    7. In the properties dialogue box under the general tab at the bottom click 'change settings'.
    8. When the dialogue box reappears click on the 'Driver' tab.
    9. Select the 'Update Driver' option.
    10. On the first screen select the second option 'Browse my computer for driver software'.
    11. In the next screen select the second option 'Let me pick from a list of device drivers on my computer'.
    12. You should then be faced with 2 options on the next screen under Model, either 'HTC Dream Composite ADB Interface' or 'My HTC'.
    13. Select 'My HTC' and that will install the correct drivers and then you should be good to go.

    I hope this helps.
    Paul
     
  21. TheJock

    TheJock Well-Known Member

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    Pure genius fellow, followed your excellent instructions and worked first time, what a crazy piece of software to release that causes so many problems i am having serious doubts about HTC, I notice as well they havent fixed the egg timer flicking on mouse problem either anyway thanks mate
     
  22. Hannott

    Hannott Member

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    All drivers listed are:
    H:\
    HTC Android Phone USB Device
    USB Mass Storage Device
    ...... What to do?
     
  23. Jazman

    Jazman Active Member

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    Hannot, have you installed the latest HTC Sync software 2.0.18?
     
  24. Hannott

    Hannott Member

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    I should have. Gonna re-download and post back
     
  25. Hannott

    Hannott Member

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    Edited*

    Never mind, I got it working, thanks! :)
     

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