HTC Hero Wifi Issue...Support


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  1. Lew-89

    Lew-89 Member This Topic's Starter

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    Hi,

    Is anybody else having this intermittent problem with setting up/connecting to their router on their HTC Hero ???

    I have had this phone for a year and since the upgrade to 2.1 i have been getting this intermittent fault with connecting to my router.

    Sometimes it will connect instantly with no problems, and once every few days when trying to connect it will just say "Connecting" and do nothing. No "Obtaining IP Address" ect. I have left it for 5/10 minutes and it still says "Connecting". I can't even stop/cancel it as none of the buttons will work and have to remove the battery to restart the phone...

    I have double checked the wireless code and reset my router, and i have a good WiFi signal but the problem seems to be with the phone...
     

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  2. bluenova

    bluenova OK Computer VIP Member

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    What happens if you reboot the phone, does it then connect?
     
  3. Lew-89

    Lew-89 Member This Topic's Starter

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    Yeah,

    Like i said it's intermittent, sometimes it works sometimes it doesnt...
     
  4. bluenova

    bluenova OK Computer VIP Member

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    I presume it's stock 2.1, i.e. not rooted? Did you do a factory reset before upgrading to 2.1? Not doing so can cause problems. I would suggest doing that now if you didn't do it when upgrading.
     

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