HTC Hub Unable to Connect [Resolved]Support


Last Updated: 2015-05-12 07:04:33
  1. BeerPimp

    BeerPimp Well-Known Member

    When I try to open the HTC Hub I get "Unable to connect to HTC Sense server. Please try again later.

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  2. marctronixx

    marctronixx Moderator Moderator

    remove your account info from htc hub, re-set it up and try again. its on HTCs end, not on your end.
    3vodroid, PattiCakeUS and dustwun77 like this.
  3. BeerPimp

    BeerPimp Well-Known Member

    When I select ok for the Unable to Connect error the program closes.
  4. marctronixx

    marctronixx Moderator Moderator

    Go into settings, then accounts and sync. You will find the HTC sync setting there. Its where gmail and other sync accounts are.
    3vodroid, PattiCakeUS and BeerPimp like this.
  5. BeerPimp

    BeerPimp Well-Known Member

    Thanks that worked.
    marctronixx likes this.
  6. CyreneK

    CyreneK Well-Known Member

    Whenever I try to connect, I get this. Anyone else having trouble connecting? [​IMG]
  7. Slash3040

    Slash3040 Well-Known Member

    Mine is working just fine.
  8. smitty543

    smitty543 Well-Known Member

    Mine connects immediately via WiFi.
  9. marctronixx

    marctronixx Moderator Moderator

    please log out, remove your login credentials and re log in again.
  10. CyreneK

    CyreneK Well-Known Member

    I'm sorry, buy I have no idea hoe to do this. The only option is to remove the account entirely, and a warning pops up that I will lose all data from my phone. Is this what you are talking about?
  11. marctronixx

    marctronixx Moderator Moderator

    please see #4. others have had this issue and removing the account and re-adding it cleared the issue.
    CyreneK likes this.
  12. 3vodroid

    3vodroid Well-Known Member

    This worked for other people as suggested from marctronixx :beer:
    CyreneK and marctronixx like this.
  13. CyreneK

    CyreneK Well-Known Member

    Gotcha...removing login credentials sounded different than removing the account.
    marctronixx likes this.
  14. marctronixx

    marctronixx Moderator Moderator

    were you able to resolve like the others? or still having issues?
  15. edschminke

    edschminke New Member

    So, long story short.. I had to perform a factory reset on my HTC 4G Evo LTE last night.

    I'm in the process of reinstalling all my apps and basically putting everything back together. One of the apps I'm looking for is the "Flashlight" app, which is supposedly available through "HTC Hub". What's troubling me is that there are about 5 apps listed in it. The one I'm looking for is not listed. In the upper left, it shows "HTC Hub / Featured", which leads me to believe that some option that is not available in the UI is showing me only "Featured Apps" and no other. I've tried clearing the data for the HTC Hub app in the apps listing, but the button where I'd normally expect it is grayed out.

    Yes, I'm logged in with the same HTC Sense account that I created the first time around, I even tried removing that account and creating a new one. No change.

    At kind of a loss here. Can anyone provide any more suggestions? Thanks!
  16. marctronixx

    marctronixx Moderator Moderator

    so, when you physically REMOVE the htc hub account from the accounts and settings section, then RE-add it, you still can not log into HTC hub?

    OR, you CAN log in but you can not find the app?
    3vodroid likes this.
  17. edschminke

    edschminke New Member

    That is correct. I CAN log in to HTC Hub. I have added and removed the account. I have even done the "Sync" option from "Accounts and Sync". It looks like it does a sync, but almost instantaneously suggesting to me, it was blocked or the query to refresh failed. Not sure.

    I'm at a loss here to provide further diagnostic information. Willing to get crazy about looking (like installing stuff on my computer that uses the USB Debugging connection, but not sure if that's possible nor have I the first clue how to go about it.)

    Looks like my post was moved to this post, but I'm not sure that it's relevant. I think there are other issues at play here. Can it be put back under it's own post?
  18. marctronixx

    marctronixx Moderator Moderator

    this thread deals with htc hub and being unable to connect, for now lets keep it here. :)

    this sounds like an HTC issue and is not local to your phone. you need to open up a ticket with HTC.

    if you are able to connect to data and surf the internet from your handset, this rules out sprint.

    can you log into htc watch? any errors there?

    And one more time, before opening up a ticket with HTC, just humor me...

    Remove both the "HTC ACCOUNT" and "HTC WATCH" accounts. re-add them both, then do a resync on the HTC HUB account...
  19. syedanaqvi

    syedanaqvi New Member

    How do you remove credentials from htc hub please help
  20. Maleeha

    Maleeha New Member

    im having the same problem.. anyone who can help?

    2
    even i signed out from htc sense then again sign in.. no effect!

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