my htc desire 816 has locked up completely the screen has a greed dashed line around the screen if I touch any icon the green line surround it as well. I have tried a soft re-set to no avail I have done many times. Just before I turned the phone off last night it down loaded a update for android. I am at the point of doing a hard re-set but not sure what I lose if I do that. I do have a lot of games and other apps on the phone. If I hook up my phone to my pc is there anything I could do to solve this problem. I love the phone.
Alby
Alby
