HTC Sensation - HTC Sense 3 problemsSupport


  1. BigJT1979

    BigJT1979 Member

    Hello

    Firstly, let me point out that this is my first post so please be gentle!!

    I have had a HTC Sensation for almost 2 weeks now, and over the last few days, the HTC Sense is resetting almost every time I return to my home screen from an app or menu.

    does anyone have any suggestions that might help or rectify this problem?

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  2. alek_73

    alek_73 Well-Known Member

    I suggest to switch off the phone during the night. The issue worsens the more you use the phone.
  3. BigJT1979

    BigJT1979 Member

    Thanks mate. its got to be worth a try, because its driving me nuts!!
  4. Cornflake

    Cornflake Well-Known Member

    Really? My phone isn't powered off for weeks at a time, yet I've never seen this problem.
  5. BigJT1979

    BigJT1979 Member

    shutting down didnt help, so i am going with another launcher for a bit, and will just have to hope that a future sense update sorts it out
  6. gibbs1984

    gibbs1984 Well-Known Member

    Try a Factory Reset.

    You're not using a Task Killer are you?
  7. Cornflake

    Cornflake Well-Known Member

    That's my bet. If this was a Sense problem the forums would be awash with reports of it.
  8. MooseJaw

    MooseJaw Member

    I've had my sensation 4g since it arrived in USA and since September it seems that Sense resets and crashes whenever I come from market or doing a lot of browsing. I restart often and the problem still exists. Time to learn to flash I guess.
  9. StockportGer

    StockportGer New Member

    I have been having this problem ever since the Orange OTA upgrade to Android 2.3.4 (1.45.61.4), in addition the battery life has got worse possibly due to the screen being randomly set to full brightness.
  10. StuartTheFish

    StuartTheFish Well-Known Member

    Changing to a different launcher stopped mine doing this. There's obviously some kind of issue with sense 3.0. Memory allocation maybe?
  11. Hal_Chase

    Hal_Chase Well-Known Member

    I get this quite regularly (no task killers installed), my own personal conclusion is the Sensation doesn't quite have enough memory for Sense 3.

    I have no scientific evidence of this but the Sensation is sluggish when compared to stuff like the SGS2 (admittedly this has a tasty GPU though)
  12. BigJT1979

    BigJT1979 Member

    Yes i am, is there a way to get my task killer to ignore it do you think?
  13. StuartTheFish

    StuartTheFish Well-Known Member

    I can confirm it's a memory issue, as my phone's been using a different launcher for days now and it's not happened once with that. As soon as I revert back to sense, the issue magically reappears.
    hexdsl, BigJT1979 and Lord Mogroth like this.
  14. gibbs1984

    gibbs1984 Well-Known Member

    Your Task Killer should have an ignore list, just add it to that.

    You don't need to use a Task Killer though, but that's up to you of course.
    Xyro likes this.
  15. Lord Mogroth

    Lord Mogroth Member

    I got a Sensation XE last week and out of the box it crashed, constantly. I put on pretty much the same apps and set ups as i had on my Desire which i have come here from. And it kept crashing. As others said, it happens when moving between apps and constantly whilst browsing. I am really disappointed.

    I therefore rooted, using the guides on here (which were ace) and flashed Android Revolutionary XE rom. Performance is great and crashing reduced - but only reduced. It has still crashed once or twice. I dont use a task killer.

    Really disappointing for a supposed super phone. I LOVE sense, but if this carries on i will have to jump ship to another launcher. Trouble is that us lot on these forums are happy to try new things, but there are many out there who wont root or change their launcher and will just think the phone is rubbish.

    One thing i am trying first is to test the widgets i have to see if they are causing the issues. I have removed FriendStream and i have to say so far (1 day) no crashing. Will post back if this continues to be the case....
  16. peterc10

    peterc10 Well-Known Member

    A new phone should not crash, unless it is caused by an app you have installed. If removing the apps does not work then you can and should reject it as faulty and demand a new one. But to do that you are going to have to get it back to stock.
    Lord Mogroth likes this.
  17. StuartTheFish

    StuartTheFish Well-Known Member

    Just to let you know, running a different launcher won't make you lose the niceties of sense. The launcher itself is only a part of sense, think of it as the desktop skin. It's this "desktop skin" that's hogging the memory, causing it to have to restart whenever you leave apps, etc since it doesn't have enough spare memory to switch between tasks without ending them.

    If you change to another launcher, you don't actually remove sense, as it's part of the rom. It just uses a different skin if you install another launcher, along with different layouts and the like depending on the launcher you choose. You still keep the nice bits, like the sense keyboards, messaging and weather apps, live wallpapers, etc, just that the desktop skin itself changes. The only downside to this is that without using the sense skin you lose the ability to use HTC's own widgets, but there may actually be an app out there that'll let you use them still. Not stumbled across it yet but I'm keeping an eye out and will post a link if I find it. Other launchers can come with their own compliment of widgets too, so you may find you actually prefer some of those over the sense versions...
    Lord Mogroth likes this.
  18. Cougar

    Cougar Well-Known Member

    You bought a phone which was broken, so your first step was to do something which could invalidate your warranty?

    :confused:
  19. Cougar

    Cougar Well-Known Member

    Don't use a task killer. Android doesn't need one and if you really, really can't live without it then there's a Task Manager built in anyway.
  20. Lord Mogroth

    Lord Mogroth Member

    Yeah i was worried about doing it, but i am an impatient soul and am looking for a quick fix! - hoping there is a software issue rather than hardware. If it really doesnt work i'll try to get it all back to stock and send it back.
  21. Lord Mogroth

    Lord Mogroth Member

    Thanks StuartTheFish, I might give that a go. But the more i think about it the more im concerned the handset itself might not be kosher. Although i must say that it hasnt crashed yet today and its the first day i havent had FriendStream widget running...
  22. Lord Mogroth

    Lord Mogroth Member

    I spoke too soon, yesterday it was crashing more than ever. Freezing constantly at seemingly random moments and the internet was hanging constantly. It must be broken. So im sending it back. Now i just need to get it to S-ON. Got it back to stock easy enough, but this is the bit xl VipeR lx says is tricky. Wish me luck!
  23. StuartTheFish

    StuartTheFish Well-Known Member

    Just download another launcher first, won't cost anything to try. A lot easier than going back to S-on.
  24. BigJT1979

    BigJT1979 Member

    i couldnt get my task killer to identify sense in the ignore list, but as a brave man, i have relinquished my dependance on the task killer (a security blanket i brought with me from my desire :D) and uninstalled it

    thanks for the advice, i will see how it goes without it for a bit
  25. 71NotOut

    71NotOut New Member

    I am suffering the same issues sporadically on my Sensation.

    The Sense UI is crashing, but the notification bar, etc. are all fine.

    Think I may have to look into replacing the launcher as folk have recommended.
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