HTC Sensation - HTC Sense 3 problemsSupport

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  1. mbatson89

    mbatson89 Well-Known Member

    If you're using a task killer then remove it and your issues with Sense crashing should solve itself

  2. gibbs1984

    gibbs1984 Well-Known Member

    Don't worry, as posted all over the net and explained better than me Android does an excellent job of managing itself, so you don't need a Task Killer.

    If you set on using one then the HTC Sensation has one built in, on the Quick Settings tab from the drop down on the notification bar.

    Personally I wouldn't use it though be you simply don't need to.
  3. phil99

    phil99 Well-Known Member

    I'm having the same problem with my xe, and Im on my second phone. I need another new one but phones 4 u told me there are none left in the country and advised me to get a different handset.
    Its definately a sense problem
  4. Desire15

    Desire15 Member

    I've been having the same problem on my < 2 week old Sensation. It sounds just like the other posts where it crashes when returning to the home screen from the browser or market etc... I'm not using a task killer. I've kept track today and It's crashed 16 times in about 12 hours! Its not right for a phone like this... Should I return it? It can't be normal.
  5. VeloRiderSam

    VeloRiderSam New Member

    Hi all,

    I now have the same issue on my Sensation. I have owned my Sensation for about 2 months now having upgraded from a Desire, so far I have been very happy.

    In the past week I have experienced the same issues as described above:
    When exiting from apps like the browser, messages, email (I use K9) the phone will re-load sense. I do not use a task killer so I do not believe that is the issue.

    I have been happy with the sense UI and use a lot of the HTC widgets so would prefer to stick with this. Surely a modern phone like the sensation should not be running out of memory? Is there an in app memory limit e.g. like within 32 bit windows having a 2GB max addressable memory limit.
    Or are people saying that the phone is running out of memory?

    I have removed the only app that has been installed within the last 2 weeks and the phone still has the same issue.

    What options do I have for tracking the memory usage of sense and or the phone? The inbuilt tolls show plenty of free memory both in terms of application storage and phone usage (in the android task manager).

    If I do need to go to a new launcher, what are peeps recomendations?

    Thanks in advance for any help.
  6. Hal_Chase

    Hal_Chase Well-Known Member

    Getting this quite regular now since the 1.50.401.1 update.

    Normally happens when I quit the Marketplace rapidly (punching the back key too quick :p)
  7. phil99

    phil99 Well-Known Member

    Pressing the home button keeps the program running in the background try exiting using the back button, seems to have worked for my XE
  8. VeloRiderSam

    VeloRiderSam New Member

    I contacted HTC via email and got the following reply (with niceties) within 2 hours:

    &#8226; Perform a Soft reset by removing the battery again from the device whilst it is switched on, leave the battery out for two minutes before re-inserting and restarting your device.

    &#8226; Perform a Hard reset
    Note: It is advised to back up all information prior to completing this (anything stored on the SD or SIM card will be un-affected). This will return your device to its original factory settings.
    Please find attached to this email information on how to back up your device.

    How to perform a Hard Reset;

    There are two ways to reset the handset to factory settings:
    1) Please press MENU from the home screen, then tap Settings > SD & phone storage > Factory data reset > Reset phone, or
    2) With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button.
    Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
    Press VOLUME DOWN to select FACTORY RESET, and then press POWER.
    When asked to confirm, press VOLUME UP.

    Once you have performed the factory reset remove both the SD and Sim card from your phone to test the operation status of your device. Do not log back into Gmail if you have the facility straight away. Do not download any third party applications. First if you could please turn on your wifi and check to see if your web browsing is working. Open a game installed on your phone and see how it is working. Please allow 48hrs of working operation before you continue to install any third party applications to test the functionality.

    I chose the soft rest option and this has fixed the issue for me - it appears I had something corrupt on my phone. I normally use the back button option instead of the home button so this may point to it not being a memory issue for me as well.

    Good fast response from HTC as well
  9. phil99

    phil99 Well-Known Member

    I had the same reply, but still get the problem

  10. SensationalRob

    SensationalRob Active Member

    My phone was terrible for a while so I installed Go Launcher, HUGE difference and I love the fact that I can totally customize the way the UI works and looks. Haven't had a single crash since I installed it....and guess what the home screen goes landscape when you turn the phone...oh the simple things that entertain me. LOL
  11. Tung Anh

    Tung Anh New Member


    I have some problem with my HTC sense on htc sensation xl. I tried to add widget yesterday but nothing happen after i click on the widget i want.

    Does anyone know abt it and how to solve it ??

    Thanks for ur helf
  12. mbatson89

    mbatson89 Well-Known Member

    Try rebooting the phone and trying again?
  13. vwgolf16

    vwgolf16 New Member

    I have the same problem. After updating to 1.50.401.1 the Sense failed stop working when pressed home button.This problem occurs very often.

    Until this moment I have this problem.
    I expect maybe solve the problem by upgrading software 4.0 Ice Cream Sandwich.

    has anyone tried after installation software version 1.50.401.1 to install a beta ICS leaked of HTC and resolved the problem crash with the Sense?
  14. mickeyp

    mickeyp New Member

    I had this problem, it was crashing pretty much every time I returned to home page. Switched to Go Launcher and it has not happened since(4 days now). Took a bit of time to set up Go Launcher the way I like it but well worth it. HTC need to look at Sense on the Sensation, seeing more and more people reporting this issue.
  15. jfchoong2002

    jfchoong2002 New Member

    Hi guys, i just bot the HTC sensation XE few days ago. But few problems appear after i started using it for few hours like:
    1. Unavailable to perform SYNC WITH EXISTING CONTACTS with facebook. Which after i click on it, all my friends in facebook will be sync to my address book. So whenever i click on the PHONE on homepage, 1300+ contacts will poops out. It drives me nut whenever i want to search for contact.

    2. HTC sensation XE's RAM is supposed to be 768MB but when i checked with the Task Manager App, the total memory stated thr is just 563MB. Is it normal for every HTC sensation XE phones?

    3. When i was sms with my friend, my friend's name suddenly changed to number only. I tried to re-add, restart, linked but it just appear as number but not name anymore.

    Can anyone help about these issues?? Thank you!
  16. timbo84

    timbo84 New Member

    I had the same problem with my Sensation XE. Everything became extra slow. Memory usage was way up leaving only about 60MB to play with meaning the clock and weather on the homescreen would load painfully slowly. I deleted a load of apps and all widgets but it still crashed out all the time.

    Sunday it all came to a climax when I couldnt get a bar of signal. I turned off my phone and tried to turn it back on but nothing happened. I took the battery out, turned it on and it got stuck on the beats audio loading page. I repeated this about 4 or 5 times, taking out the sim each time too.

    Thinking the phone had died i left it on the beats audio load screen and after about 5 mins it fired up. Now its super fast and works like a dream. Even issues I was having with remembering the WIFI at work seem to have ceased. Available memory has soared to around the 200MB mark.

    Wish I could tell you what was eating the mem and how I fixed it but I've got no idea
  17. mbatson89

    mbatson89 Well-Known Member

    Like a PC, it's a good idea just to turn them off (and pull battery) every couple of days. The memory and processors just seem to get a little clogged up after a few days just as your PC will be slower if you left it running for a week
  18. Desire15

    Desire15 Member

    The issue is still happening now with Sense 3.6! I had been using Go Launcher EX prior to the update to avoid the problem, thinking that I just had to wait until ICS came out and it would be sorted. However I installed ICS with Sense 3.6 just 3days ago and already sense has crashed at least 3 times. Has anyone else with the update found this?
  19. BigJT1979

    BigJT1979 Member

    I second that. i have long since given up on sense, but thought i would give it another chances after the 3.6 update and its exactly the same!! thanks to ADW launcher, and Android Pro Widgets, life is much less frustrating without it!!
  20. R Deep Singh

    R Deep Singh Well-Known Member

    Had the same problem, however done a factory reset and hasn't crashed once!
  21. SeeOurtney

    SeeOurtney New Member

    Bumping this as I have the same issue. I've tried several factory resets, and noticed that using the back button to exit vs the home button helped *somewhat* yet I'm still getting roughly 20 force closes per day. It definitely seems to be a memory issue, but I've closed everything I can, moved everything I can to my SD/sim cards, and cleared all the caches, and I STILL get this stupid issue. How do I go about installing a different launcher?
  22. mspikatchu

    mspikatchu New Member

    Hi Guys
    Can anyone help me to solve my problem?
    Few days ago, i open my gmail and try to download a picture sent by my friend. And there is notification where downloading in progress. It was taking too long, and i can't remove it until now. The downloading still in progressing and running. When i off my internet connection, it say paused.
    I kill tased, i clear cache, i press clear, i stop email application, the thing is still there. Until i open the battery, take out the SD card, sim card for 4 hours and restart again, the thing is still there.
    :mad: I really2 fedup. Until i think do i need to reset my phone to original factory? i don't want to lose all downloaded application and other things in my HTC sense.

    Please help.

    Thank you very much!
  23. Wazza66

    Wazza66 Active Member

    @mspikatchu, a Factory Restore might be your best bet....You can use "My backup pro" from Google Play to backup your phone..You can also use "App backup and restore" and "Mobile backup 2" from Google Play..After you do a restore you need to download these apps again and open the app and click on restore...Your pictures should be ok because they are on your SD Card...There is an option to delete your SD when doing a Restore so be carefull not to select that option when restoring....Go into Privacy and select Back up my settings and Auto Restore..........I also took screen shots using the "power and home button" so i knew what apps i had just incase, and so i knew what apps i had on each screen...........
  24. peterc10

    peterc10 Well-Known Member

    Your problem is that the email is sitting with Google in your inbox and each time your phone Syncs with your Google account is realises it has not been downloaded and tries to download it. If it is a large file then it will take a long time to download (depending upon the speed of your connection). I guess you either have to give it time, or go into your Google account on a browser and delete the email.
  25. AdamBan

    AdamBan New Member


    I had the same problem as you for months until I uninstalled my Juice-defender app. Since then the load screen doesn't pop up and my internet etc works faster. I restarted my phone also after uninstalling.

    If you have any task killer or power saving app I'd suggest deleting'll be surprised at the difference!

    Good luck! :)

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