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HTC sensation problem, help please.Support

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  1. alexc12

    alexc12 Member

    Hope to have a little help here, ive got the htc sensation black, i've had the odd battery running out really quick problem for a while. but about an hour ago i got a system update, i had lowish battery, but the it was completed fine, as the phone tried to boot up it only got as far as the white htc screen then went black again, and it repeats over and over, not getting any further than that screen. i was wondering if anyone had any ideas?

  2. Harry2

    Harry2 Well-Known Member

    Did you put the phone on the charger while updating?

    With the last HTC updates phones shouldn't be charged while updating.

  3. alexc12

    alexc12 Member

    it was on charge, but i did take it out whilst it was doing it i'm sure of it being off charge, i know it wasnt much battery, but it did complete and install. On the re boot after thats when the problem occured, and still doing it now non stop... i've tried battery pull etc. just carrying on doing it though.
  4. gbiggie

    gbiggie La patience et le pardon VIP Member

  5. alexc12

    alexc12 Member

    Just the HTC Sensation mate the first one.
  6. gbiggie

    gbiggie La patience et le pardon VIP Member

    Very good-going to move your thread over there for some additional input :thumbup:
  7. iowabowtech

    iowabowtech root@android:/ #

    Well you can try a factory reset from hboot. If that doesn't work, you may have to run an ruu because it sounds like you may have a bad install. There are a lot of variants based on location but you can check here:

    FileFactory Folder View - Pyramid

    All files are courtesy of xda user football.
    gbiggie likes this.
  8. alexc12

    alexc12 Member

    i've done the old hold down the volume button an power button, but it doesnt let me do any of the options no boot, no factory re set, nothing. soon as i press any of them it just does the same thing gets to the white screeen and goes off and repeats it.
  9. iowabowtech

    iowabowtech root@android:/ #

    Does your hboot have a fastboot option in it? If so, you can run an ruu from the fastboot option. If it won't let you even select that, your only remaining option would be to install it from the sdcard while in hboot as it will auto detect the file in that instance. I'll look around and see if I can find the correct zip, otherwise we can extract it from the proper ruu. Any of those files I linked look like one for your phone?
  10. alexc12

    alexc12 Member

    i cant actually do anything, i try an form of boot or factory reset and it just keeps going on an off white htc screen, then black screen over and over again non stop, i'm surprised it hasnt just ran out of power?
  11. iowabowtech

    iowabowtech root@android:/ #

    Plug it in, good chance it'll take a charge even though you can't see it working. Again, we have to figure out which ruu you need. Are you with a particular service provider? What part of the world are you in? This may help us narrow it down.
  12. alexc12

    alexc12 Member

    the thing is, as soon as i plug it in, the orange light comes on for about 5 seconds, then goes off. And without pressing anything it powers on and then continues too come up the white screen like i've mentioned over and over again, my phone is on T-Mobile network, and i'm from the UK Liverpool in England to be precise.
  13. iowabowtech

    iowabowtech root@android:/ #

    Ok, what was your phone running previous to this? Gingerbread?
  14. alexc12

    alexc12 Member

    Yeah gingerbread, i dont know the number exactly, i had a system update only about 2 weeks ago, and then this one today.
  15. iowabowtech

    iowabowtech root@android:/ #

    That system update from a couple weeks ago...did it give you ICS and then this was a mainenace update to fix some things? Or were you still on Gingerbread after that update?

    Also, have you ever been rooted before? When you goto the hboot screen does it say s-on at the top? In fact, it would be helpful if you could post all the info from the hboot screen. It should list the current hboot version and a few other things there.
  16. alexc12

    alexc12 Member

    i was still on ginger bread after the update a couple of weeks ago, but i dont know what this update was for because the phone hasnt came back on,

    and it says.

    Jan 13 2012, 17:33:34



    it says before aswell an alert saying the battery is low.
    scotty85 and iowabowtech like this.
  17. iowabowtech

    iowabowtech root@android:/ #

    I have sent a pm to a colleague and friend of mine who is very well versed on htc's (scotty85) to check out this thread. Perhaps he will have additional ideas I have overlooked. If not, we will at least try to get a consensus on what ruu to try.

    I'm really hoping the phone will take a charge in the background or its going to make things more difficult than they already are. For now I would recommend pulling the battery then reinstall it. Then don't go back to hboot but instead just plug the phone in and hope it charges.
    alexc12 likes this.
  18. scotty85

    scotty85 Guides Guide

    this is good advice. do this,and give him a couple hours and see if it will take a charge. we really need to be able to get you to fastboot for further investigating. if the battery wont charge,try taking the phone to a store and see if they can maybe charge it in a display phone,or sell you a new battery and/or an external charger.

    last and not least,next time you boot the phone to fastboot,look and see if there are any numbers that are missing,as usually the baseband is displayed in hboot as well.

    if you can get the battery charged up,a factory data reset is still the best first step.

    once charged,all the menu options should be available for use,assuming your power button and vol rocker work :)
    alexc12 likes this.
  19. alexc12

    alexc12 Member

    right thanks alot i have taken this advice, i am going to take it into the shop tomorow morning. and i'm gonna see what they can do for me, hopefully they dont try and send it off for weeks!
  20. ScotTreefrog

    ScotTreefrog Member

    Hi Ive got a similar problem after i installed the update yesterday my phone's been playing up. It repeatedly seems to hang on the white screen with the green HTC on it but then it goes to a black screen and then back to a fully white screen switching rapidly between these. If i get to the home screen it will take ages to load and often just quit back the white screen or just go black. I've managed to get the hboot screen up with the following data

    Jan 13 2012, 17:33:34

    I've got control over the hboot screen and tried a factory reset but this didn't help.

    Any suggestions?

    Oh also I'm on T-mobile and from Edinburgh in Scotland, not sure what version of android i've been running but I've installed every update that has come out for my phone.
  21. scotty85

    scotty85 Guides Guide

    do you have any idea what your most recent build number was? its hard to reccomend the correct factory software for you stock,s-on guys as the sensation has so many CIDs and RUUs available,and the phone does alot of checks that prevent you from running any old one.

    if you happen to know your most recent build number,that would be awsome. if not,are there any other numbers in hboot? it should also display the baseband,wich would help figure out what you have.

    you can try running one of these 2:
    RUU_PYRAMID_ICS_HTC_Europe_3.33.401.6_Radio_11.76A.3504.00U_11.24A.3504.31_M_release_266171_signed.exe - download now for free. File sharing. Software file sharing. Free file hosting. File upload. FileFactory.com


    RUU_PYRAMID_LE_ICS_35_S_HTC_Europe_3.33.401.106_Radio_11.76A.3504.00U_11.24A.3504.31_M_release_266172_signed.exe - download now for free. File sharing. Software file sharing. Free file hosting. File upload. FileFactory.com

    download,run as administrator. plug in your phone when prompted.

    if they fail,we will have to run a couple adb commands to figure out your build number and cid. are you up for that? :)
    ScotTreefrog likes this.
  22. ScotTreefrog

    ScotTreefrog Member

    Does any of this help i managed to get into the system info.

    Android version 4.0.3
    HTC Sense Version 3.6
    Software Version

    Kernel Version
    htc-kernel@ul18000-build -144 #1 SMP PREEMPT Fri Mar 9 `5:55:07 CST 2012
    Baseband Number CL332274 release-keys
    Browser version

    Also up for runing anything needed I've got a degree in computer science and not found many things i can't do when I find info on how to do it.
    scotty85 likes this.
  23. iowabowtech

    iowabowtech root@android:/ #

    By any chance are you on Vodaphone? And if so, are you located in the UK or elsewhere?
    scotty85 likes this.
  24. ScotTreefrog

    ScotTreefrog Member

    I'm in the uk yes but im on T-mobile
    scotty85 likes this.
  25. iowabowtech

    iowabowtech root@android:/ #

    Ok. And just to verify...are you running a branded T-Mobile phone or an unbranded phone, using their network?
    scotty85 likes this.

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