Today I boxed up my lovely N1 and sent it away for repair and it was not an easy thing to do! I bought my N1 full price from the Google store in July just before they stopped selling them and soon after receipt I noticed dust creep from the bottom left corner of the screen. It got really bad to the point where I finally sent it in for repair. The following thread will detail my return experience which hopefully will end satisfactory and speedily. My dealings with HTC/Nexus support on the phone so far have been top-notch. Quick to answer, polite and generally wanting to help. Because I live in Canada I am not eligible to get a loaner while mine is off to be repaired, the technician said it was a border issue. To get my phone repaired I must send it to HTC in Markham, Ontario where they will repack and send to HTC USA for the actual repair work. The first Fedex waybill they sent me had someone else's name on the sender address so I called HTC and advised my name was not appearing as shipper, my address showing correctly but the name was all wrong... They responded to just cross out the wrong name and write mine in with a pen. Ok I thought.. I was just about to agree and do as instructed when I noticed the ref/case/ticket number was incorrect too. They looked it up and the response was "Now I see why the name was wrong... " So they advised they would send my another Fedex waybill. It arrived via email a few days later and it looked correct. (I hope the other guy gets his phone repaired without issue!) I dropped off the box to Fedex today and it is enroute to Markham overnight. ***fingers crossed*** What is this dust anyway? It is alot for sure. I carry my phone in my jeans pocket but I ALWAYS use the included neoprene sleeve. Is the battery perhaps leaking stuff?