I run Windows 7, HTC Incredible ADR6300, installed HTC_Sync_2.0.40.exe per instructions from the Phone via USB cable.
I disabled my Anti-virus, after 1st install, I received cannot install tlib_log as missing.
I first ran HTC_Sync_2.0.40.exe and selected Repair.
I went to Program Files/HTC/HTC Sync/Application Launcher/Application Launcher.exe right clicked, selected Properties, Compatibility Tab and first checked "Run Program as Administrator?
Next, I checked under Compatibility "Run this program in compatibility mode for Windows XP (Service Pack 3)"
I did locate tilb_log Program Files\Common Files\Teleca Shared\tlib_log.dll
I launched HTC Sync, my Droid ADR6300 is plugged in recognized as Connection Type Disk Drive.
When the HTC Program Launches no errors, only now Synchronize Now is grayed out and my option is Sync Manager which appears disabled and in the lower right corner of this window is Disconnected.
I turned on WiFi and connected to my Network, the Phone folders are visible & open, displayed in My Computer as well, and I can transfer files.
HTC Sync under Tools Phone Monitor Options, nothing is displayed.
I went back to HTC ADR6300, Connect to PC and changed Connection Type from Disk Drive to HTC Sync.
I unplugged my FireDroid ADR6300, waited 10 sec., plugged back in and the ADR6300 did not connect, however a Phone Connection Wizard Opened on the PC Monitor to try and identify my phone.
Phone Identified, re-launched the HTC Sync program and 3 Options now available
Synchronize Now
Sync Manager
Application Installer - Displays Android OS Installer file (apk)
Selected Okay and Welcome to Application Installer Wizard
My only issue now, is I do not use MS Outlook.
I hope this was helpful although I do not use Sprint or HTC Hero.
FireDroid0