HTC Sync installation issuesSupport


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  1. ltrguy261

    ltrguy261 New Member This Topic's Starter

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    I have done several searches here but have come up with nothing. I have an HTC Hero with Google through Sprint. I have downloaded the HTC Sync file several times and when I try to open it I always get an error saying it can't find the tlib_log.dll

    Any ideas on what I can do to fix this? Thanks for all the help.
     

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  2. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

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    There are numerous threads on this problem but it boils down to this, if you are running Vista 64 or Windows 7 you are on you're own. There a few workarounds that you may or may not be able to get working, but there is no official support for either of these operating systems at this time.
     
  3. alarandiia

    alarandiia New Member

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    I had the same problem running Windows 7.

    Here's what you do:

    Go to the program, right click on the icon

    Click on 'Properties'

    From there, go to 'Compatibility' and check the box saying to use Windows XP.

    Worked immediately for me. Hope this helps.
     
  4. trails

    trails New Member

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    tha above does not work for me...any hints?
     
  5. zutmin

    zutmin Well-Known Member

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    Worked for me. Wow, thanks :)
     
    lantana71 likes this.
  6. ndstrctbl

    ndstrctbl Member

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    i tried changing the combatibikity too and i get this screen(obviously its an error, and it means its not installing right). any thoughts? the picture got cutoff a bit but at the top it says: ERROR: Path 'C:/program files (x86)/htc/htc driver/driver files/vista_x64' not found. DPInst.exe installs and uninstalls driver packages. By default, the tools searches the current directory and tries to install all driver packages found.

    http://i31.photobucket.com/albums/c387/ndstrctbl/****edup.png
     
  7. ndstrctbl

    ndstrctbl Member

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    ok i think i found a temporary solution. at first i tried installing the HTC sync that came on my hero, and that was having problems with the error. so i went and downloaded latest version of Sync for here from this page: HTC Mobile Phone Support - HTC Hero? (Sprint) - Downloads

    AND IT WORKS FOR WINDOWS 7!!!! phone has been connecting fine for me
     
  8. ndstrctbl

    ndstrctbl Member

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    i hope that helps vista and 7 users out cause it worked for me
     
  9. Joehunni

    Joehunni Well-Known Member

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    Try sync version 2.0.33, its known to work better with windows 7.
     
  10. jim redfield

    jim redfield New Member

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    Worked for me too (Windows 7 64-bit) - Jim
     
  11. tgolla

    tgolla New Member

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    Run as Administrator...
     
  12. barrettp

    barrettp New Member

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    Here is the fix...

    Use your system search feature and search for the file tlib_log.dll. You must enter the entire file name. You will come up with one result. Right click on that resulting file and say "open in location". This will open the Windows Explorer to the directory "teleca Shared" folder where this file exist.

    Now in the left panel of Windows Explorer navigate to the Windows directory and find the SysWOW64 folder. Now highlight all the dll files (filename.dll) and drag them (copy, not move) to the SysWOW64 folder.

    Restart your computer and you should be good to go.

    Barrett Powell
     
  13. FireDroid0

    FireDroid0 New Member

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    I run Windows 7, HTC Incredible ADR6300, installed HTC_Sync_2.0.40.exe per instructions from the Phone via USB cable.

    I disabled my Anti-virus, after 1st install, I received cannot install tlib_log as missing.

    I first ran HTC_Sync_2.0.40.exe and selected Repair.

    I went to Program Files/HTC/HTC Sync/Application Launcher/Application Launcher.exe right clicked, selected Properties, Compatibility Tab and first checked "Run Program as Administrator?

    Next, I checked under Compatibility "Run this program in compatibility mode for Windows XP (Service Pack 3)"

    I did locate tilb_log Program Files\Common Files\Teleca Shared\tlib_log.dll

    I launched HTC Sync, my Droid ADR6300 is plugged in recognized as Connection Type Disk Drive.

    When the HTC Program Launches no errors, only now Synchronize Now is grayed out and my option is Sync Manager which appears disabled and in the lower right corner of this window is Disconnected.

    I turned on WiFi and connected to my Network, the Phone folders are visible & open, displayed in My Computer as well, and I can transfer files.

    HTC Sync under Tools Phone Monitor Options, nothing is displayed.

    I went back to HTC ADR6300, Connect to PC and changed Connection Type from Disk Drive to HTC Sync.

    I unplugged my FireDroid ADR6300, waited 10 sec., plugged back in and the ADR6300 did not connect, however a Phone Connection Wizard Opened on the PC Monitor to try and identify my phone.

    Phone Identified, re-launched the HTC Sync program and 3 Options now available

    Synchronize Now
    Sync Manager
    Application Installer - Displays Android OS Installer file (apk)

    Selected Okay and Welcome to Application Installer Wizard

    My only issue now, is I do not use MS Outlook.

    I hope this was helpful although I do not use Sprint or HTC Hero.

    FireDroid0
     
  14. kaitiura

    kaitiura New Member

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    This advice worked perfectly and immediately on my HP w/Windows 7. Have had issues from day one with this program... seems HTC spent more effort getting it out than working out user issues.

    Thanks!!!
     
  15. rdiablo

    rdiablo New Member

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    or right click and run as an administrator
     
  16. jbraden

    jbraden Active Member

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    What if you're running xp and try compatibility and xp doesn't show up?
     
  17. lantana71

    lantana71 New Member

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    You are my angel, thank you!!!
     

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