HTC Sync not connecting to phone

[JohnnyDiesel]

I have just installed HTC Sync 2.0.18 on both my computers and none of them will recognize my phone when I connect it. One of the computers is a Dell Inspiron 9400 running Vista and the other is a MacBook Pro running Windows 7 under VMWare Fusion 3.0.2.
HTC Sync 2.0.18 should work in Windows 7 and definitely under Vista so I don't understand what I'm doing wrong. On both computers I'm running AVG Antivirus 9.0 Free, on which I disabled resident shield during installations, as recommended. Any ideas anyone?

 

[Ziani]

Have you checked box for USB debugging on your phone menu>settings>applications>development

 

[tgulch22]

I am having the same issue with my droid eris and htc sync on my windows 7 machine.

I have htc sync installed on an XP machine and it syncs just fine, but my phone says it cannot find the HTC Sync on my Windows 7 computer. Also the Windows 7 computer says it cannot find/install the drivers for the phone. I can mount and access the SD card on both machines so this is limited to the syncing...thanks

 

[Ziani]

Just a thought....if you use a task killer have you killed PC Sync on phone? Have you tried booting the phone and trying again? Just ideas

 

[zaffy]

Sync a Hero to Windows 7:

1. Open Control Panel / Devices and Printers

2. Right click the 'Android Phone' and select properties

3. Click on the hardware tab

4. Probably be listed as 'HTC Dream composite interface' or similar.

5. Highlight this entry and click on properties.

6. In the properties dialogue box under the general tab at the bottom click 'change settings'.

7. When the dialogue box reappears click on the 'Driver' tab.

8. Select the 'Update Driver' option.

9. On the first screen select the second option 'Browse my computer for driver software'.

10. In the next screen select the second option 'Let me pick from a list of device drivers on my computer'.

11. You should then be faced with 2 options on the next screen under Model, either 'HTC Dream Composite ADB Interface' or 'My HTC'.

12. Select 'My HTC' and that will install the correct drivers and then you should be good to go.

 

[tgulch22]

I will try that and let you know...thanks BTW I have a Droid Eris not a Hero, but I figured they were close enough for this issue, and this was the only Winders 7 threads I could find about this particular problem when i searched.

 

[tgulch22]

Got it to work. Had to search and download the Vista 64 drivers for my eris. Put them in the htc driver folder and reinstall HTC sync. Worked great after that.

 

[DucatiDude]

I'm trying to sync my evo using VMWare Fusion and Windows 7 with no luck. Everything seems to install but the phone is not recognized. Any suggestions? Thanks.