Support HTC Sync not recognizing my Incredible

Discussion in 'Android Devices' started by hammonfd, May 4, 2010.

  1. hammonfd

    hammonfd Member
    15

    Apr 30, 2010
    11
    0
    15
    I am having problems where HTC Sync on my PC will not recognize my device. I have used multiple versions of HTC Sync. I have tried to sync via VPN and via direct LAN connection. When it tries to connect, I get the error msg on the device that says Unable to find HTC Sync on your PC. I disconnect all cables, exit out of HTC Sync on the PC, then open HTC Sync, reconnect the cables....NOTHING!!!

    This sync WAS working previously when I first got the device on this past Thursday but over the last 2 days I have been having no success. I have deleted all calendar and contacts via Settings -> Manage Applications.

    At this point, I am tempted to try Companion Link unless someone can help me here. By the way, I am trying to sync with Lotus Notes 8.5 calendar and contacts.
     

    Advertisement
  2. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    Hate to ask the usual IT dweeb default question, but did you try restarting the phone AND the computer?

    -Mike, a former user support grunt.
     
  3. paimon.soror

    paimon.soror Well-Known Member
    63

    Apr 29, 2010
    413
    76
    63
    Software Engineer
    Vernon, CT
  4. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    He's not trying to use ADB.

    Why would he need the Android SDK driver to use HTC Sync?

    Does HTC instruct users to download the Android SDK just to use HTC Sync?

    I would have figured that all the drivers he needs for HTC Sync would be in the HTC Sync download.

    -Mike
     
  5. paimon.soror

    paimon.soror Well-Known Member
    63

    Apr 29, 2010
    413
    76
    63
    Software Engineer
    Vernon, CT
    I was thinking the same thing, but after doing some research, there are users reporting that the drivers for the HTC incredible have not been appended to the inf file.
     
  6. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    Yeah, but to make HTC Sync work, shouldn't he be modifying the androidusb.inf, htcdiag.inf, and htcrndis.inf files located in C:\Program Files\HTC\HTC Driver\Driver Files\XP_x86.

    Cause he doesn't want an ADB device driver loaded, he wants a generic HTC phone device driver.


    According to what I've read in the HTC support forums:
    There is an "HTC Sync.exe" that should have been pre-loaded on the phone (located in the root folder of the phone's internal storage). If he is using an older version of HTC Sync, it may mot have the updated .inf files to properly install the device drivers.

    There is no mention of a pre-loaded "HTC Sync.exe" file in the product documentation.

    -Mike
     
  7. hammonfd

    hammonfd Member
    15

    Apr 30, 2010
    11
    0
    15
    My problem has been fixed. It turns out that USB Debugging was UNCHECKED. I am not sure when I did that, but I am sure I did it versus it happening on its own. Probably happened while I was "exploring" the capabilities of the phone. Thanks for all the feedback.
     
  8. howarmat

    howarmat Well-Known Member
    153

    Apr 8, 2010
    1,580
    229
    153
    Generation Dispatcher
    Noblesville, IN
    I have noticed HTC sync to be buggy, sometimes have to restart the PC to get it to recognize the device. I dont have to use it often so its not a big deal but i wish HTC would come up with some better sync software for Outlook. BB software works great but HTC is iffy on what its going to do
     
  9. poland626

    poland626 Well-Known Member
    38

    May 23, 2010
    169
    13
    38
    Student
    New Jersey
    I have the latest android sdk, htc sync and debugging on AND it's not connecting, what do I do?
     
  10. najaboy

    najaboy Well-Known Member
    53

    May 3, 2010
    390
    68
    53
    Those are ADB drivers they're talking about and would have no bearing on connecting with HTC Sync. When Sync 2.0.33 is installed, it should also install the correct HTC driver package.
     
  11. poland626

    poland626 Well-Known Member
    38

    May 23, 2010
    169
    13
    38
    Student
    New Jersey
    NM: Fixed it.
     
  12. CrockettGTO

    CrockettGTO Well-Known Member
    38

    Jul 26, 2010
    120
    12
    38
    Male
    TSM
    ATX
    How?
     
  13. danp10

    danp10 New Member
    6

    Jul 25, 2010
    4
    1
    6
    CompanionLink is a terror and nightmare! It just jumbled up all 1300 of my contacts! Took phone numbers from one person and put them on another person's record, email addresses from relatives put on coworkers records, how could that possibly happen! Stay away from CompanionLink!!! I am NOT an employee of some other app developer. I am a user (HTC Evo 4G). I've been syncing Palm devices since 1997, have migrated to Outlook from Palm Desktop and like to think I kind of know what I'm doing. Companion Link clearly does NOT know what they are doing. When I called them for help, their unfriendly receptionist told me quitting time is 4PM so too bad for me.
     
  14. CrockettGTO

    CrockettGTO Well-Known Member
    38

    Jul 26, 2010
    120
    12
    38
    Male
    TSM
    ATX
    Good to know. I fixed my problem by uninstalling the HTC sync app downloaded from their site and replacing it with the version that was preloaded on the phone's internal storage. Sync's like a champ now.
     
  15. shadragon

    shadragon Active Member
    15

    Jun 29, 2011
    25
    0
    15
    Hi all,

    First post is a fix to this issue which I had as well. No need for patches or SDK's.

    The HTC phone defaults to the USB port in "Charge" mode. Meaning the USB cable will only be used to power the phone. To change this (with phone plugged in) pull down notifications and choose HTC Sync. Change option to sync phone here.

    As soon as you make this change the HTC Sync on your PC will recognize your phone and you are off to the races.

    Cheers.

    Shad.
     

Share This Page

Loading...