HTC Sync won't stay connectedSupport

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  1. digit

    digit New Member


    I am having difficulty upgrading my Aria. HTC Sync 3.0 is installed on my PC (WinXP) but it won't either make or hold connection to my PC. I get a message that says there is no phone connected and that I should unplug the USB for 10 seconds and then plug it back in. If it gets recognized at all, it's soon lost.

    I have used the USB cable with phone set for charge only, also have copied files from my SD card to comp with phone set as disk drive without problems. Could something else be set wrong on the phone, or even on computer that is preventing me from using Sync?
    Any help greatly appreciated.

    Thanks in advance

  2. dcoon4965

    dcoon4965 New Member

    I am having the same problem...I have tried several things and nothing works. It seems to disconnect as soon as I try to update to ROM soon as I launch the update install, I get the message that it lost connection and to try unplugging it for 10 seconds and plug back in. PLEASE HELP!!!!
  3. digit

    digit New Member

    I found out the hard way... hours of phone calls and searching websites.

    After much searching, I made the final call to HTC and got someone who truly knew the answer, so I will share since nobody else will. BTW I've updated 2 Aria's since this original posting.
    When it tells you that it has disconnected (so it was explained) is that it's gone to the root rather than using Sync. It will not recognize the Sync or connection program because you've gone into the 'heart' of the ROM. THIS IS NORMAL so do not fear. This is hard to do as I white knucked through it it the first time because... who wants a brick. Just keep going with the install program from the PC thru the USB cable. Each of mine took about 4 to 5 minutes, maybe less and the reboot can take a couple of minutes.

    lose the ability to assign a seperate picture on the lock screen. *sadly*
    have to reset your preferences and re-pair any bluetooth items.
    need to reset any Google/gmail acct to use android market to D/L prev used apps

    Hope this helps. We need a STICKY on this subject. PLEEEEZE Somebody.
  4. Droidized

    Droidized Well-Known Member

    Glad you found a solution to your question. IMHO, your "so I will share since nobody else will." statement was a little over the top. As though someone read your question, had an answer, but intentionally didn't post it just to spite you? Really?

  5. digit

    digit New Member

    Droidized: Reread the comment, don't take it out of context and don't jump me here on the Forum page over something you misunderstood. Also get your hand typed quotes right. We have a PM service to make clarifications out of forum view. I would have rebutted this privately but deemed it best addressed where you have publicly coloured me (a n00b here) as being offensive and quite possibly tainted opinions of others. Had you used the PM service with a querry I could have simply edited, but now since you have quoted it in your most negative post, it stands.
    Gee, thanks.

    Check AT&T site and you see how they pass the buck to HTC. Check HTC and they say you must have Sync and offer some incomplete instructions but don't say a word about it giving this 'disconnect' message or even if you need to have Sync opened (I still don't know as my Sync was open). I posted my question here so I answered here.
    Yes, I say... SEEMS nobody will share... BUT I WILL! and I DID!

    Oh yeah and, IMHO, try learning to use the Forum's private messaging. :p

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