General HTC - Terrible customer service

Discussion in 'Android Devices' started by smartphone_user, Jan 22, 2010.

  1. smartphone_user

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    Jan 17, 2010
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    Hi -

    Long time lurker. I have had an eris for awhile and numerous issues. I have sent 10 tweets and 4 emails to HTC and tried calling 5 times and keep getting disconnected. Someone picks up and then gone.

    So, they can stick the Eris right up there a$$!

    I have had it with them!

    /rant
     

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  2. falltime

    falltime Well-Known Member
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    did you really think you were going to get service through "Tweets" - what are your issues, maybe someone here can help you
     
  3. smartphone_user

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    ^No hence the calls and emails
     
  4. smacky

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    You called HTC when your Verizon store was just down the street?
     
  5. smartphone_user

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    LOL! A helpful bunch here.

    Yes I did. If I want to get irritated at stupidity I visit the verizon store.
     
  6. smartphone_user

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    Or apparently post on this site. Any other idiotic questions?
     
  7. thetomlin2

    thetomlin2 Guest
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    L'Etoile du Nord
    I am still laughing at the Tweets ... what has this world come to when we send a Tweet for Customer Service?
     
  8. falltime

    falltime Well-Known Member
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    No one wants to hear your claims of "terrible service" - I happen to think HTC has been amazingly responsive addressing problems with the Eris (even if they dont individually respond to each one) - but maybe you are correct - however your point wuld be much better received if you actually stated what your "issues" were....besides providing credibility to your thread, you might actually also get a solution - I admit it is probably just more fun for you to bitch
     
  9. smartphone_user

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    ^well, I do not think this should have a "worldy" view. But I asked questions like when is the Eris going to be able to have a youtube fix. Things like that.
     
  10. falltime

    falltime Well-Known Member
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    You sent "10 tweets and 4 emails" and called "5 times: because you want a date for the youtube fix and b/c you didnt get an answer you post here "[HTC] can stick the Eris right up there a$$! I have had it with them!"

    Dude - get help....quick!
     
  11. mike295

    mike295 Well-Known Member
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    all they do is update nonsence on their twitter. I was following only for updates but its all about nexus
     
  12. OfTheDamned

    OfTheDamned The Friendly Undead
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    Oct 29, 2009
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    Right Behind You
    Ok, so you have been lurking here a long time (relative term, but I will assume that you mean more than a day or two) and you actually expected for the people on this forum to just jump in agree with you? While lurking, did you actually take the time to read anything? Any of the threads in this section of the forum perhaps? If so, you either have absolutely zero reading comprehension or are incredibly stupid. You post a complaint about your phone with no explanation of your problem. Then come back to say that your biggest problem is with youtube? Seriously? Youtube? You complain that HTC's customer service is horrible because they didn't answer your tweets. Who in the hell contacts customer serivice through twitter? Did you try facebook? I am sure they want to hear from you too. You then say that the people at Verizon and on this forum are stupid? Really? Have you been reading "How to make friends and influence people"? If so, take it back and get a refund.

    If you are not a troll then you need to run as fast as you can back to Verizon and return your phone. When the device is smarter than you, things don't work out well.
     
  13. smacky

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    I just made a Twitter account last night, here's what I think of it: EDIT: fast forward to 1:12, please. Dunno why it won't load from the start point I put in the url.

    www.youtube.com/watch?v=2tJjNVVwRCY#t=1m11s
     
  14. mc48

    mc48 Well-Known Member
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    give him a break guys. He is probably like 12. He has to learn how these things work....the proper etiquitte and all. But I suppose he can learn the hard way. :)
     
  15. bottlecap

    bottlecap Well-Known Member
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    desk jockey, paper pusher, bad news giver
    Not in Canada, this displeases me.
    Ohh lord not another "ZOMG WE NEED A CLASS ACTION LAW SUIT BECAUSE YOUTUBE APP WONT LOAD!!!" Rant...
    :rolleyes:
     
  16. smartphone_user

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    Well, I guess I have to list all of the problems now.......

    -Volume up button randomly stops working.
    -Bluetooth stopped working yesterday while driving. My city has a law against using phone. Has to be handsfree.
    -Youtube is bothersome since my daughter loves to watch elmo on it.
    -Keyboard lag is unreal. Much worse than iphone
    -Gmail push works intermittently.

    I did not ask for support via tweets. I asked questions via tweet and never got a response which is absurd. I asked for support via email and by attempting to call.

    Sorry I am not 12. Never read that book. Dont consider a half working phone to be near my intelligence, possibly a fully functioning phone might :)

    I tried to get help quick but they ended call before I got to say a word.

    Of course, I am sure someone will find something in this post to come back on me about. So have fun!
     
  17. OfTheDamned

    OfTheDamned The Friendly Undead
    VIP Member
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    Oct 29, 2009
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    Right Behind You
    I'm trying to figure out why you haven't returned or exchanged the phone yet. Some of the stuff you describe are software glitches, others are hardware problems and only replacement will fix them.

    FWIW, it is helpful in the beginning to list the problems you are having so that others don't think you are started a bitch session. Which is how it came off.
     
  18. hrbib21

    hrbib21 Well-Known Member
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    Nov 24, 2009
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    Pro Desk Driver
    Myrtle Beach SC
    Can you go back to lurking, please?
     
  19. Frisco

    Frisco =Luceat Lux Vestra=
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    Those problems would have certainly caused me to return the phone for replacement.
     
  20. JimmyRayBob

    JimmyRayBob Well-Known Member
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    You BOUGHT the phone from VERIZON - not HTC. If you bought a computer from Dell, and the Seagate hard drive stopped working, would you call Seagate? No - you'd call Dell, and they would deal with the warranty.

    Your problem is with VERIZON - not HTC.
     
  21. smacky

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    And he was wondering why I was telling him to go to the VZW store.
     
  22. bottlecap

    bottlecap Well-Known Member
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    desk jockey, paper pusher, bad news giver
    Not in Canada, this displeases me.
    Please? And take Napster with you.
     

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