HtcDesire wont turn on or chargeSupport


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  1. AndreaMTB

    AndreaMTB New Member This Topic's Starter

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    My HTC Desire is around 4 months old. I was just browsing facebook on my phone and stopped for 5 mins. went to unlock my phone and there was no response. I thought perhaps by some chance it ran out of battery. Put it on charge and there was no response. I took out the battery and put it back in and still no response.
    anyone had this problem or know what I can do to solve it ?
    I feel lost without my htc. :( haha
    thanks

     

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  2. Rastaman-FB

    Rastaman-FB Well-Known Member

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    if it cannot hold a charge and doesnt light up then its 1 of 2 things.

    the device has full bricked itself or the battery for some reason cannot seat properly
    if the battery is seated correctly and it still wont show life or led doesnt light up then its dead and needs to be returned to htc
     
  3. AndreaMTB

    AndreaMTB New Member This Topic's Starter

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    thanks for the reply.
    :(. I'll probably take it back to the shop tomorrow . hopefully it wont take too long to repair.
    what do you mean when you say the phone could be bricked ?, is that basically just the phone is done.
     
  4. AndreaMTB

    AndreaMTB New Member This Topic's Starter

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    took my battery out for 3 hours. just put it back in and its working now.
    don't know what the hell happened but happy its working again :D

    thankyou anyways!
     
  5. DC E1G

    DC E1G Well-Known Member

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    For future reference, yeah, bricked basically means it's only use is as a brick. In other words, its toast.

    Glad to see the problem sorted itself out. Could have been temporary overheating forcing the phone to shutdown and stay shutdown. That's the only thing I can imagine.
     
  6. Rastaman-FB

    Rastaman-FB Well-Known Member

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    maybe the battery connections are a bit loose?

    one to monitor though
     
  7. maroonshauna

    maroonshauna New Member

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    i woke up this morning and i took my phone off its charger, the screen stayed black, i tried holding down the on button but its still not working!!also the past few weeks whenever i try and take a picture it turns it self off!! i have no idea what is happening... HELP!! :mad: :confused:
     
  8. Hadron

    Hadron Well-Known Member Contributor

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    Hi maroonshauna, and welcome to AF,

    I don't know what's happened either, but let's start with a simple one: does the charge light come on when you plug the phone in? If it doesn't, you need to contact HTC as that's a serious hardware fault.

    If it does, does it come on steady orange or does it flash? The latter would indicate a charging problem. Can you boot the phone up while it's connected to the charger? You may not be able to, but if you can it will give you a chance to back up any vital data.

    I've never heard of a phone shutting down when the camera is used. Did it do so in any other circumstances (e.g. when using GPS or 3G data - I'm thinking of things that might load the battery)? Have you received any software updates recently, or made any modifications yourself?

    The simplest/cheapest possibility is that your battery has packed up completely, in which case a different battery would fix it. Other possibilities include the battery connectors (as discussed earlier in the thread) or a fault in the phone circuitry. You can at least see whether the battery connectors look intact. Have you tried leaving the battery out for an extended period, as an earlier poster found worked?
     
  9. charlottek

    charlottek New Member

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    I've had the htc desire c for about 3 or 4 months. I dropped it a couple weeks ago and the screen is cracked, but it's been working fine ever since. It was charging just now and I pressed the power button to unlock it again and it didn't work. I took out the battery and (this is bizarre...) for about 20 secs after I pulled the battery, it was still showing the "battery charging __%..." page with the green battery filling up. With no battery in the back! After 15-20 secs it shut off. I put the battery back in and the charging screen came up again. But tried to turn the phone on and nothing worked. Tried holding volume down and pressing power, held power for about 30 secs, nothing is working... HELP!!!!​
     
  10. nicka3200

    nicka3200 Well-Known Member

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    You might find that there is more help available on the desire C forum.
     
  11. nickevans

    nickevans New Member

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    It says "battery % charging" because the power comes from the cable and the spare power goes somewhere
     
  12. nickevans

    nickevans New Member

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    my phone is not working either
     
  13. nickevans

    nickevans New Member

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    my phone is not working!

    some body help me

    :confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:
    :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
     
  14. Hadron

    Hadron Well-Known Member Contributor

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    Can you give a clear description of your problem?

    If it's not charging, it might be as simple as a dead battery. The phone runs from the battery at all times - all the power lead does is charge the battery - so if the battery really dies that is it.
     
  15. spotbanditz

    spotbanditz New Member

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    anyone help me..because my htc desire 300 not turning on and charging
    buts always continue vibrating,,

    please help me..:(
     
  16. Hadron

    Hadron Well-Known Member Contributor

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    The Desire 300 is a different phone from the one we discuss here. But when you say continues vibrating do you mean literally continuously until the battery is flat, or that it vibrates a number of times (e.g. 7 times) when you try to turn it on?

    If it's really continuous that sounds like a fault, but not one I've met. Try pulling the battery out for a couple of minutes, and if that doesn't fix it you need a repair.

    If it's 7 vibrates when you try to turn it on your motherboard is dead, and you definitely need a repair or replacement.
     
  17. Ashtons_Princess

    Ashtons_Princess New Member

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    Hi,
    Basically a few weeks ago my HTC died and when I went to charge it the charging picture with the percentage charged didn't come up on the screen. I got really worried so I gave it to my dad and he's tried lots of things: different chargers, different cables, different adaptors, different sockets...

    Can anyone help?!:mad::mad::mad::mad:
     
  18. Hadron

    Hadron Well-Known Member Contributor

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    You don't say what model HTC, but as the original Desire doesn't have the charging picture you describe I suspect it's a different model.

    There's very little we can do if it's totally unresponsive. Maybe, just maybe, the battery has utterly failed, in which case a replacement battery will fix it. At the other end it could be that the motherboard has failed, in which case you need a new one. But unless it's the battery this sounds like it needs repair.

    Try pulling the battery out for a couple of minutes, but I doubt it will help this time.
     
  19. Cariad

    Cariad New Member

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    Are you totally sure that seven vibrations means the motherboard is dead?! My Desire 300 has been glitching out for a couple of weeks, and today gave up entirely. When I try to switch it on it gives the preliminary vibration, and then after a pause, seven quick vibrations. Does this mean I have to take it somewhere for repairs? Please reply, freaking out now!:/
     
  20. Cariad

    Cariad New Member

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    Are you totally sure that seven vibrations means the motherboard is dead?! My Desire 300 has been glitching out for a couple of weeks, and today gave up entirely. When I try to switch it on it gives the preliminary vibration, and then after a pause, seven quick vibrations. Does this mean I have to take it somewhere for repairs? Please reply, freaking out now!:/
     
  21. Hadron

    Hadron Well-Known Member Contributor

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    I've never used a Desire 300, but from experience of other HTC models then yes, I'm afraid this will need repair (which will almost certainly be a new motherboard).
     
  22. AryaFT

    AryaFT New Member

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    Hello. I have an HTC Desire. I didn't use my phone whole day but it was turned on. Then I wanted t use it, it worked normally for a while, I opened the application I was going for (it's dictionary app, I use it often and I really doubt it would be the problem) and the phone froze... I waited a while, tried to turn it off, but it didn't work so I pulled the battery out, I returned it and tried to turn it on. It didn't. I pun it into charger, it's not reacting, I tried everything I could think about but nothing's happened.
    Any advice?
     
  23. Hadron

    Hadron Well-Known Member Contributor

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    Does the charging light come on when you plug it in?

    Check the battery terminals are clean and the battery is seated correctly. The phone only gets power from the battery, even when plugged in, so if it's completely unresponsive that's the first thing to check.
     
  24. AryaFT

    AryaFT New Member

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    No, and the battery was seated correctly :/ I even tried different chargers and still nothing
     
  25. Hadron

    Hadron Well-Known Member Contributor

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    In which case the question about the charging light is very important. If the phone is off, the battery is in, and the charging light doesn't come on when you plug it in that is a very bad sign indeed. The light being on steadily would indicate the charger working, a flashing charging light would mean a problem with charging (you should see that if you try plugging it in without the battery).

    If the charger appears to be working but the phone won't come on all I can suggest is to try leaving the battery out for a few minutes to let the circuits discharge completely. If that doesn't work (very likely) then either the battery is really, really dead or the phone has a serious fault.
     
  26. Hadron

    Hadron Well-Known Member Contributor

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    Best Answer
    There's not much advice I can offer. The first thing I'd try though is pulling the battery out of the phone and leaving it out for a couple of minutes (to ensure that the RAM is fully discharged). Then put it back in and connect to the charger again. I'd then leave it for a few hours to see whether it actually charges - if it doesn't then there won't be much more you can do (though if the battery has been damaged then a new battery would fix it, which would at least be a simple and inexpensive solution).

    If pulling the battery doesn't fix it you could see whether you can get it into recovery mode: power on while pressing and holding the volume down key, and if it gets into the bootloader (white screen, short menu of options, probably some little android figures at the bottom) select "recovery" from the options (or if you can't see it, select hboot or fastboot, whichever is visible, then recovery). When in recovery (black screen with red triangle) you need some key combination to bring up the options - I think it's power+volume up, but I've spent very little time with stock HTC recoveries. If there is an option to wipe cache then try that, or in the limit you could try a factory reset (which will erase all your apps and data). To be honest though if it won't respond at all I doubt that will help (if it were partially booting then it might, but bad data will only be an issue when it's close to booting the operating system, it won't stop the boot from even starting).

    If none of that works your best bet is probably to get it repaired or replaced. If it's 4.5 months old it should still be under warranty.

    If you can tell us what exactly flashes when you try to turn it on that might help. But I really would try the battery pull (first suggestion) first.

    Any clues as to what might have caused it, such as what you were doing when it froze, whether it has been dropped recently or whether it has ever got wet?
     

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