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I added my Google Account to "Accounts" but still can't use Google Play Web Store

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  1. cutedroid

    cutedroid Well-Known Member


    My friend lent me his phone. I'm trying to download an app from the Google Play store on the web. I've already added my Google Account inside Settings/Accounts and Sync.

    When I press the green install button, I get this error message.
    The "more info" link (“You haven’t accessed the Google Play Store app on your device with this email account." - Google Play Help )
    You haven't accessed the Google Play Store app on your device with this email account." - Google Play Help gives several possible causes.

    How can I fix this problem?
    How can my email address (gmail/google account) work with Google Play store?

    The device is Samsung Galaxy Note.
    Model number: SHG1717R
    Android version: 2.3.6
    Baseband version: 1717RUXLA2
    Kernel version:
    Build number: Gingerbread.248

  2. zimlokks

    zimlokks Well-Known Member

    Do you have another android phone with your Gmail address?
  3. cutedroid

    cutedroid Well-Known Member

    no. this samsung galaxy note is the only android with my google account linked.
  4. zimlokks

    zimlokks Well-Known Member

    I will suggest that you make a new Google account and check if it will work. I would say it should. I personally don't own this device and well I'm guessing it should work. If not go over to the galaxy note forum :) I can't link you to it sorry. Google this no quotes " samsung galaxy note android forums"
  5. chanchan05

    chanchan05 The Doctor Guide

    Have you opened the Play Store app on the phone and accepted the terms of service?
  6. cutedroid

    cutedroid Well-Known Member

    My friend, who owns the phone, has apparently accepted the terms of services of the Play Store app. I can download and install apps on his Google account.
    zimlokks likes this.
  7. chanchan05

    chanchan05 The Doctor Guide

    Oh there are two accounts on the phone? Open the Play Store app, press the menu button, select 'accounts' then choose your account. The app on the phone is still probably linked to your friend's account.

    Sent from my GT-P6200 using Tapatalk 2
  8. cutedroid

    cutedroid Well-Known Member

    thanks, chanchan05. you're right, i needed to choose my account in Google Play app.

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