What a bunch of idiots and a-holes...
I was all excited about jumping ship from Verizon, too.
Ok, here's the story/rant.
Last Thursday, I called up T-Mo and ordered service, told the nice girl on the phone that I was leaving my $100 a month Verizon bill behind for a nice, low $50 plan with them. She was happy to assist me with that, and asked me what kind of phone I wanted, and I immediately said "the Samsung S4!"
So she got that ordered for me, and told me my total would be $187 and change, and I agreed to that. She proceeded to charge my bank account for the entire amount of the phone and tax, somewhere around $690.
Now, I am not rich, and was planning on paying the $20 a month to pay off the phone, possibly paying it off early sometime in the future. Needless to say, this $690 coming out of my account hurt a bit.
The nice girl on the phone fell all over herself apologizing and promised that the money would be back within 24-48 hours. This was a week ago. Still no money.
I called up the sales line and asked the guy that answered about my situation, and he said he would check into it, and put me on hold. About 5 minutes later, another guy picked up the phone and asked me to go through the whole rigmarole again. I asked him what happened to the other guy, and he said he didn't know, and that the call came through as if I had just called. So, I started telling him my info, and he hung up.
Furious at this point, I called back and got another nice girl. She took my info again, and didn't hang up! I was amazed. I told her my story, and she said she saw a note about this happening, but that their records showed that they only charged $187 to my account, and that they needed me to have my bank fax them a statement.
AAAAARRRRRGGGHHH!!!!!!!
I asked to speak with her supervisor, and she basically said the same thing. So sorry, sir, but you are out of luck. We are going to charge you full price for the phone, and make you pay it off again in your monthly billing statement. Have a nice day.
So, I am sitting here spitting nails and ready to break something. I figured I had better get this off my chest on a forum somewhere, and came to good ol' Phandroid.
Thanks for listening.
Oh, I guess my main reason for doing this is to warn any potential new customers to watch out for this, and don't let them hang up before refunding your money if this happens to you.
Or better yet, just stay far away from T-Mo. Stick with your current carrier. Trust me, the grass isn't greener.
I was all excited about jumping ship from Verizon, too.
Ok, here's the story/rant.
Last Thursday, I called up T-Mo and ordered service, told the nice girl on the phone that I was leaving my $100 a month Verizon bill behind for a nice, low $50 plan with them. She was happy to assist me with that, and asked me what kind of phone I wanted, and I immediately said "the Samsung S4!"
So she got that ordered for me, and told me my total would be $187 and change, and I agreed to that. She proceeded to charge my bank account for the entire amount of the phone and tax, somewhere around $690.
Now, I am not rich, and was planning on paying the $20 a month to pay off the phone, possibly paying it off early sometime in the future. Needless to say, this $690 coming out of my account hurt a bit.
The nice girl on the phone fell all over herself apologizing and promised that the money would be back within 24-48 hours. This was a week ago. Still no money.
I called up the sales line and asked the guy that answered about my situation, and he said he would check into it, and put me on hold. About 5 minutes later, another guy picked up the phone and asked me to go through the whole rigmarole again. I asked him what happened to the other guy, and he said he didn't know, and that the call came through as if I had just called. So, I started telling him my info, and he hung up.
Furious at this point, I called back and got another nice girl. She took my info again, and didn't hang up! I was amazed. I told her my story, and she said she saw a note about this happening, but that their records showed that they only charged $187 to my account, and that they needed me to have my bank fax them a statement.
AAAAARRRRRGGGHHH!!!!!!!I asked to speak with her supervisor, and she basically said the same thing. So sorry, sir, but you are out of luck. We are going to charge you full price for the phone, and make you pay it off again in your monthly billing statement. Have a nice day.
So, I am sitting here spitting nails and ready to break something. I figured I had better get this off my chest on a forum somewhere, and came to good ol' Phandroid.
Thanks for listening.
Oh, I guess my main reason for doing this is to warn any potential new customers to watch out for this, and don't let them hang up before refunding your money if this happens to you.
Or better yet, just stay far away from T-Mo. Stick with your current carrier. Trust me, the grass isn't greener.
