I called HTC and told them my battery will not fully charge unless I plug & unplug my phone several times. They said there wasn't a hot ticket about this issue and offered me a replacement battery. I suggest everyone call them and let them know this is problem. 8664498358 Edit: I refused the battery as I do not believe it is the issue. I told the rep that I just wanted to make the issue known. I suggested everyone call to let them know there are several people with this problem, not so you can try to get a free battery. I also called Verizon to order a spare battery, then I ordered a separate battery charger from fommy.com to deal with this issue until it is fixed. Shame on you to those who thought they could "steal" a battery from HTC.