I dropped my DInc . I was out w/ my puppy and a bee flew in my ear and I DROPPED MY INCREDIBLE!!!! I dropped it from about the knee to the ground and it landed FACE DOWN!!!! Probably fell about 2 1/2 feet onto concrete. I also dropped the leash and the puppy didn't run away she looked at the phone on the ground and knew that Mommy was pissed and that if she ran off I wasn't about to chase her shady behind. The screen went SMASH.... I have a good 3'' CRACK. The phone still works but it seems a little off and I've been dropping calls.... Thank God, Allah, Jesus, The Holy Ghost, & Buddha that I had a screen protector on... I think it would of been a wrap if I didn't. There's a bunch of scratches and scrapes that weren't there before on it. The Amzer Silicone Argyle case did it's job I guess. No damage besides the crack. I called Asurion and gave them my sob story about referb phones. The rep said she can note my acct. with my request for a new Inc but cant promise it. They just match the phone and ship them from the 'warehouse'..... Oh well..... I still have my limited edition pre-order era white box .... It took me like since April to tweak my phone to my liking and now I'll have to start over again.