I dropped my droid... won't turn on!Support


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  1. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    I dropped my Droid on the garage floor... the back cover came off and the battery came out. I put it all back together and now the Droid won't turn on! When I try and power it on, there's a dim backlight, but that's it... almost doesn't even look like it's on, but if I take the batter out I can see the front light go completely black, so I can tell it was on. I tried calling my phone, but it goes directly into voice mail.

    Any help/suggestions would be appreciated! :confused: :( :mad:

    Thanks.

     

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  2. takeshi

    takeshi Well-Known Member

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    Time for a replacement. Insurance?
     
  3. Rodeojones

    Rodeojones Well-Known Member

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    Wow. Sorry for your loss. I'm not an expert, but assuming you had good battery life and things were running fine prior to dropping it, the impact of the drop probably did something bad. You might want to look into a replacement. Hopefully you have insurance on it.
     
  4. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    Of course I don't have insurance.... I was just hoping somebody had something I could try to give me a glimmer of hope.
     
  5. meekrab

    meekrab Well-Known Member

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    See what happens when you plug it into the wall with and without the battery in it. You can also try booting into recovery.

    Since you're not apparently seeing anything rendered on the screen, it might be serious. The backlight coming on probably means that your battery is OK, but plugging it into the wall without the battery is a good idea just to see what happens.

    Good luck
     
  6. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    Nothing happens w/out the battery on. And I don't think anything happens w/out the battery in even with a good Droid. My co-worker just tried it with hers and it didn't work powering it up w/out the battery in and plugging it into the wall.
     
  7. Flyphoenix

    Flyphoenix Well-Known Member

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    Sorry about your phone. Sounds like you might just have get a new droid check ebay or something.
     
  8. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    Oh man... I was just hoping there was something I could try.... maybe redropping it on the exact spot of the garage floor?
     
    fairybutterflies likes this.
  9. Rodeojones

    Rodeojones Well-Known Member

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    Not sure what dropping it again would do. :confused:

    I'd just take it to Verizon and see if they'll give you a replacement (don't mention that you dropped it). Just say it's not turning on anymore. You might get lucky.
     
  10. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    True, it's worth a shot to ask Verizon.

    (I was just kidding about redropping it.. I know, hard to read tone online)
     
  11. cggorman

    cggorman Well-Known Member

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    If no visible damage, try for a warranty replacement. a cell phone, by design, should be able to handle a drop from waist height onto concrete. my $0.02...

    Or you could lie..."i don't know what happened...it just won't turn on..."
     
  12. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    My phone looks to be in near perfect condition... no signs of a drop. I'm stopping at a Verizon store (or two) on the way home. Im going with the "I have no clue what happened. I woke up this morning and it had powered off and wouldn't turn on"
     
  13. ricksievers

    ricksievers Well-Known Member

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    Just take it in and they will replace it for you. If your lucky they might even give you a new one.
     
  14. zim2704

    zim2704 Well-Known Member

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    Had the exact same thing happen to me....dropped it onto a carpeted floor and then the screen would not come on...luckily I was familiar enough with it that I could navigate the phone part of it without having to see the screen and made it through the day until I could use another phone to call for a replacement. Go figure it started working again a few hours later....who knows.....all I can guess is that a ribbon was jarred partially loose and caused the problem.
     
  15. Psychokitty

    Psychokitty Well-Known Member

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    Yeah just take it back and pretend you have no clue. It'll just become someone else's refurb headache down the road. No biggie.:rolleyes:

    I genuinely feel bad when I read about something that has happened to someone's Droid. I absolutely LOVE my Droid. I dropped it off the couch the other day and almost had an anuerysm right on the spot. It was such a stupid thing to do. I mean, it's not like I would ever drop my camera like that! Luckily it was fine, but it WAS MY OWN FAULT!
    I have insurance. Insurance is for when shit happens, and ineveitably, shit does happen. I simply don't have any respect for anyone who won't take responsibility for their own actions.
    It's not personal, man. I really do hope you get a new phone. It's definitely gotta suck. This is just one of those things about this forum that makes me pissed at the hypocrisy. Talk about a BlackDroid ROM, and all of the ROM dev fanbois come out of the woodwork to strut around on their moral high ground and say he's a theif.
    Talk about screwing Motorola or Verizon out of a free Droid, and everybody clams up.
    WTF?
     
  16. SinfulDragon

    SinfulDragon Well-Known Member

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    since dropping it made it stop working, try throwing it up against the ceiling to see if that will reverse the damage.
    Simple logic my boy
     
    nevergonnauseth likes this.
  17. wsbsteven

    wsbsteven Well-Known Member

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    Convert your plan to a family plan, take on the extra $10 a month for the extra line and use its upgrade to get you a new phone without fraud or lies.
     
  18. skilaufen

    skilaufen Well-Known Member

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    C
    +1

    Just because you can doesn't mean you should. This is only my opinion.
     
  19. nevergonnauseth

    nevergonnauseth Well-Known Member

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    well technically he doesnt have any idea why it isnt turning on. it's not that much of a lie per se :D
     
  20. wsbsteven

    wsbsteven Well-Known Member

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    Lie: A lie is a type of deception in the form of an untruthful statement

    Deception: Deception is an act to propagate beliefs that are not true, or not the whole truth.


    So yes, it would still be a lie as deception would be used as the whole truth wasn't given (it was dropped and didn't work).
     
  21. Jeff_T

    Jeff_T Member

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    Wouldn't this cost more than just buying one off a forum marketplace/ebay/craigslist? Like $10*24months + however much VZW is selling the droid for on a new 2 year contract?
    I like the idea about throwing it up into the ceiling, makes sense....
    @geoffsweb, did you end up getting a warranty replacement?
     
  22. XtremeAaron

    XtremeAaron Well-Known Member

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    Yeah it doesn't matter you don't have insurance because you should still be under the 1 year manufactures warranty.
     
  23. wsbsteven

    wsbsteven Well-Known Member

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    It's more than ebay but you get a new phone and you don't have to pick a Droid.
     
  24. dannyboybr

    dannyboybr Member

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    i had the same thing happen... but my kid threw my phone into the carpet. I called verizon and told them i stopped working. Just told them i didnt know wat happened. I goes under warranty so u dont need insurance. Verizon does not care since it a warranty issue and the problem goes toward Moto. My refurb was a dud, so im on my third droid with no complaints. Now since i have rooted to froyo i nulled my warranty but my kid never touches my phone anymore. Either way i have insurance.
     
  25. geoffsweb

    geoffsweb Active Member This Topic's Starter

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    So, since I'm the author of this thread, I figured I'd close it out with good news!

    On Tuesday, 2 days after the phone was dropped, I planned on stopping into a Verizon Corporate store and seeing if I could talk my way into a new phone, since the phone has stopped working and it should be covered under the 1 yr warranty.

    In the morning, I had an out of the office meeting. So I left my phone in the car, since it didn't work, I had no need for it. After the 3 hour meeting, I drove to a nearby store. I walked in with the phone in hand. I gave it to the girl, as I did the touch screen check in. Out of the corner of my eye, I see my Droid on and her messing with it. She asks me why it's so hot, and I tell her it's been in my car for a few hours. She tells me that's a bad thing to do, and could be why my phone wasn't working, if I do stuff like that to it. I look at her and say "my phone is working?!!!" She looks at me like I'm an idiot, and says yes.

    I have no clue how/why it started up for her and not for me and the 500 times I tried in 3 days. The only thing I can think of is the hot air it sat in for 3 hours. That's the only different enviroment it had been in for the previous 3 days. I really have no clue, nor care now.... my DROID is ALIVE!!
     
  26. GeminiLisa

    GeminiLisa New Member

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    Best Answer
    I found this when I was having a similar problem. I finally found myself a solution. To reboot my phone. I tried to turn it on 3 times and all I got was the Samsung logo. I left it a long while and finally decided to google how to reboot it. This is what I found: http://www.samsung.com/us/support/answer/ANS00038740/845102224/. You hold down the volume down button and the power/lock key for about 10 seconds. Then a screen pops up and asks if you want to got to the OS or something or if you want to cancel and restart. You hit the down volume button and restart your phone. Now my phone is working and I sure hope it stays that way.
     
    whonu likes this.

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