Help I dropped my phone and screen broke, I have root

[bostonsbrash]

phone is rooted. what should I do? bring it to sprint in hope my warranty isnt voided or tell them I lost the phone? Sucks. I didnt change roms and I keep getting updates from sprint. Not sure if its safe to bring to them.

 

[akazabam]

How broken is the screen? Can you at least see what's on the screen and still use the phone without the touch part? What root method did you use? If you can at least still see what's on the screen, all you need is to be able to get into hboot to unroot. If the screen is completely busted, and you can't use it at all, you can take your chances bringing it to a repair center (the cheapest option, by far). They may or may not check. Honestly, Sprint seems the most lenient, but, technically, they can deny you your warranty if they want. You *could* also just tell them you lost it, but I wouldn't necessarily condone insurance fraud, plus you'll have to pay $100 (assuming you have insurance).

 

[bostonsbrash]

Yah, the screen is completely unreadable. I have a repair center down the street and I do have insurance. I used UnRevoked for the root.

 

[akazabam]

Well, unfortunately, you can't unroot, then. With insurance, if you bring the phone in, it won't cost you anything to have them fix it. They may or may not check or care. Heck, if the phone is that beyond repair, they might give you a new one without checking the old one. It's pretty much a gamble and a risk that comes with rooting.

 

[bostonsbrash]

I appreciate it. Ill bring it in.

 

[JROD650]

If you do take the phone in and they do find that it has been rooted then they will flag the esn as DBR( damaged beyond repair) and then even the insurance wont cover it.

 

[ovrrdrive]

If you can't see it neither can they. I wouldn't worry about it.

 

[droidfirst]

If you do take the phone in and they do find that it has been rooted then they will flag the esn as DBR( damaged beyond repair) and then even the insurance wont cover it.

If the phone has been rooted, then insurance won't cover it, but can one pay the $35 out of pocket and have the screen replaced or does the rooting (DBR flag) nullify that option too?

 

[Droid_Genius]

If you can't see it neither can they. I wouldn't worry about it.

Agreed, they cant see it and I am almost certain they will just replace it, I been with sprint a few years now and usually they just swap out phones from me and my wifes previous experiences

 

[Barats]

I don't agree with voiding your warranty if you root if something physical happens to your phone i.e. a charge port breaks, screen breaks or other physical damage. It correlates none to rooting.

Now if you root and your phone goes bonkers and either bricks or quits working right, then yes, because rooting was a direct cause.

 

[akazabam]

I don't agree with voiding your warranty if you root if something physical happens to your phone i.e. a charge port breaks, screen breaks or other physical damage. It correlates none to rooting.

Now if you root and your phone goes bonkers and either bricks or quits working right, then yes, because rooting was a direct cause.

In principle, I agree with you, but if you root, thus voiding your warranty, and you bring the phone in for physical damage, they can still rightfully turn down your warranty. That's not to say they will definitely check or care, but they still can. Like I said, though, Sprint seems to be pretty lenient about it.

 

[Rigmaster]

I'll bet the reason they flag rooted phones is that they're harder to refurbish and redistribute.

Is it possible to see your display through the microHDMI output? I know people use it for movies and photos, but won't it work with just whatever's on the screen? If so, you can use another screen to unroot, do a hard reset, and then return for repair.

 

[akazabam]

I'll bet the reason they flag rooted phones is that they're harder to refurbish and redistribute.

Is it possible to see your display through the microHDMI output? I know people use it for movies and photos, but won't it work with just whatever's on the screen? If so, you can use another screen to unroot, do a hard reset, and then return for repair.

People have been trying to get hdmi mirroring working since day 1. It's still not possible. Even if it did, I can't imagine it would work in hboot/recovery. Cool idea, though.

 

[Cares]

They won't care if you rooted. They are usually so busy with phones that they aren't going to take the time to check. They will just take off your screen and put a used screen on yours.

All the employees at the repair center I go to all have rooted EVOs by the way.

 

[JROD650]

By rooting the phone you void your manufacturs warranty which is how sprint replaces the device. Asurion( insurance company) doesnt repair the phones they send you a refurb one and then send your broke one to HTC or a repair company