I forgot my unlock pattern! Help!Support

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  1. Neon_Rose

    Neon_Rose New Member

    Okay, so I had recently changed my unlock pattern on my phone...but I totally shouldn't have. I forget a LOT of things, so OF COURSE I forgot my pattern. After I guessed it wrong too many times, it told me to enter my google username and password. I did both of those, but it won't take it. I entered my email(username) correctly, and my password! I know I did because I can log onto my google account on my computer just fine. I need HELP! :confused::(

  2. OutOfPhase

    OutOfPhase Premium Member

    When you entered your user name on the phone did you enter just the first part without the @gmail.com part?
    scotty85 and Brian706 like this.
  3. Brian706

    Brian706 Moderator Moderator

    If worse comes to worse you can factory reset the phone. But hopefully someone will have a better solution. We'll use that as a last resort
    scotty85 likes this.
  4. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    Do you utilize 2 step verification for your Gmail account?
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  5. Sepero

    Sepero Linux Guru

    Is your phone rooted? Do you have USB debugging enabled in the settings? Do you have Boot Buddy installed?
    (if the answer to any of these are yes, then it may be possible to get around the lock)
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  6. D-U-R-X

    D-U-R-X turbo drinker Moderator

    Hello Neon_Rose - welcome to the forums!

    As long as you have either WiFi or 3G enabled on your phone, after a fixed number of incorrect entries your phone should prompt you for the password for the gmail account the phone is registered to. If that doesn't work, shut off the phone, log into the gmail account on a website and change the password using Google's password recovery. Once the new password is confirmed, turn on the phone and try using the new password.

    If you don't have either WiFi/3G enabled, then you would have to go with Brian's solution of a factory reset.

    Hope you manage to get your phone sorted!! :)
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  7. Neon_Rose

    Neon_Rose New Member

    I do have the 2 step verification, but my WiFi isn't on. Guess I'll have to reset my phone to factory default. Anybody know how to do that?
  8. Mikestony

    Mikestony ~30% Carbon Black ± Moderator

    If you have the 2 step verification set up, either turn it off (from the computer side and give it a few minutes to register) and try to enter the normal password.
    Or, generate an application specific password (again, from the computer side) and use that on the device instead of your normal password.:)
    If your wifi is off, the device should just use data normally.
    scotty85 and Brian706 like this.
  9. Brian706

    Brian706 Moderator Moderator

    You may want to hold out but here are the instructions.

    I can't remember if your device has a removable battery. I don't think so but if it does, do a battery pull, if it doesn't hold the power button for about 10-15 seconds to power down. This will simulate a battery pull.

    Then hold the volume down button and tap the power button. Continue holding volume down until your bootloader screen appears.

    Then use the volume keys to navigate to "factory reset" and tap the power button to select factory reset. Your phone should be back to it's out of the box state in a couple minutes.

    You will lose everything (except sd card contents) so if possible, try to see if anyone has any other suggestions. If you're desperate then I guess it'll have to do...
    scotty85 and Sepero like this.
  10. Sepero

    Sepero Linux Guru

    At the password screen, hold the power button until the menu appears. There may be an option to turn on wifi.
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  11. ali22

    ali22 New Member

    i have enabled my mobile network help me i have reset my password and after shut down and then restart its still not working
  12. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    D-U-R-X and Sepero like this.

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