I sent an e-mail complaining about the lack of communication from VZW to the customers regarding Android 2.2 and its release. This morning, I got a message from a guy that works within the President's office. And he left me his direct number. I called him back and mentioned that the communication between VZW and the customers has been very bad and we would like to stay informed on the development or the timetable on software updates. He apologized over and over and told me that its hard to give a definite release date because they will get a build from HTC try it out, if something is wrong send it back w/ error notes, and wait for a new build. He said that VZW has been going back and forth with HTC and until a PERFECT build is available, there is no way to give a release date. He said that there is a build that has been being tested, if all goes well we could see 2.2 before Friday, but he's not trying to make any promise because there's always bumps in the road that cause updates to get pushed back. So even though he didn't say a whole lot, I'm glad I finally got to talk to someone who know what the hell was going on.