I got my refurb phone today for silent bug...General


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  1. fightthefiction

    fightthefiction Member This Topic's Starter

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    It took 2 days to be shipped but i got it today, a refurb after calling VZW 611 Tech. Line. I had the silent bug issue. Right away the phone was ready for the 2.1 OTA update. I updated, and so far so good, no silent bug issues, and the phone seems to be operating with no issues... so far.
     

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Did you do the factory reset following the OTA installation?

    If not, here's a thread about it.. it could save you some headaches down the line:

    http://androidforums.com/htc-droid-eris/80233-factory-data-reset-option.html

    I'd suggest you read around in there a bit, and then decide.
     
  3. WineJones

    WineJones Well-Known Member

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    I hereby nominate Frisco the Official Factory Data Reset Ambassador. Next thing you know, he'll be telling us it cures arthritis and ugliness!

    Kidding aside, it worked for me! I was frantic with frustration at my phone till I just buckled down and did the reset. It took awhile to put things back, but has been well worth it - I'm happy with my phone again!
     
  4. jimigood

    jimigood Well-Known Member

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    I called today and cited the bug as my prob. The tech says that the fix is to do a factory reset, if that doesn't work then replace.
    I also asked if it was known to be a hardware or software issue. His reply, software. Thats right. I was told it is a prob with the update and it is not affecting all phones and they do not know why.
    So officially,according to verizon,it is not your phone but in fact a bug in the software, HMMMMM! Why did they send out bad software?
     
  5. thenestor

    thenestor Well-Known Member

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    The reason we think it's a hardware problem is precisely what they said: it only affects some phones, not others, and a hard reset doesn't fix it. And it's been experienced on every version of the 2.1 software, yet on some phones it never happens no matter what version is used.
     
  6. gruss

    gruss Well-Known Member

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    Time to start comparing serial numbers or build dates or something eh? Maybe its like cars, you never want to buy one built on a monday morning or Friday afternoon ;)
     

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