I had an entertaining time with Sprint's Chat Support


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  1. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Since there's a lot of people that are still confused about the $10 add on and other features of the Evo. I tried to grill a customer chat support and see if they know the product well enough to inform people about the product. I was giggling knowing that I already know the answers to my questions and just want to know if they did. I really felt bad for doing this to someone who is there just to help, but I feel that they need to know the product or they will cause even more confusion. It was fun too... LOL

     

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  2. clambert1273

    clambert1273 Well-Known Member

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    HAHAHA its sad when we are smarter than they are LOL :)
     
  3. GeneralPatton

    GeneralPatton Well-Known Member

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    Indeed. You just ruined her day. Haha
     
  4. Bnice

    Bnice Guest

    thats weird when i call sprint customer support i was told no data plan was available as of yet.
     
  5. StDevious

    StDevious Well-Known Member

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    she sure must be a pissed CSR after talking to you. I feel you shouldn't have told her you knew and were just playing around.
     
  6. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Anyway, the better equipped they are the better for the customers. :)
     
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  7. tracerit

    tracerit Well-Known Member

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    wow, way to ruin someone's day...
     
  8. skinnyguy

    skinnyguy Well-Known Member

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    i heard katrina doesn't work there anymore =P
     
  9. Caloy

    Caloy Well-Known Member This Topic's Starter

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    I think they will just need to speed-up training. It isn't her fault if they didn't train her. :)
     
  10. RiverOfIce

    RiverOfIce Banned

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    So you call just to taunt them? I am sorry but that is really mean. You keep twisting her around so you can make fun of her. That is really cruel and mean. Do you do that to a normal person? Keep asking them the same question over and over until you get them to slip up, the jump all over them?

    That is just sad. I feel really sorry for you. Just pushing people buttons until you can twist around what they say and then make fun of them.

    You wonder why customer service is horrible. With behavior like that I would quit the job quickly and the people that would be left are the horrible people. The next caller will have to deal with your behavior.

    It is just sad what people find this funny.
     
  11. cooper1010

    cooper1010 Well-Known Member

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    i thought we've been in agreement, for a very long time, that you can't trust what these associates say and they are historically not kept up to date with information, especially of things yet to be released.

    and, i agree; you kinda come off like a jerk in that transcript.
     
  12. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Yes I called to find out if they know what they are talking about. If they didn't know what they are talking about it would be a great disservice to Sprint's Customers. I have to admit I had fun in the process. But that doesn't negate the fact that they should know this product simply because along with sales, they are the front line for Sprint.

    I'm sorry you were offended by me pushing someone else's buttons, but if they come prepared, their buttons wouldn't be pushed.
     
  13. Caloy

    Caloy Well-Known Member This Topic's Starter

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    I have to admit I'm kind of a jerk for doing that. But that would drive home a point. I would do it again if it meant better customer service.
     
  14. Aridon

    Aridon Well-Known Member

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    Many of us have studied the evo for MONTHS so naturally we will be far more informed than someone who most likely couldn't care les about the new devices. Their job also is not to cater to the 2% of the population that have intimate knowledge of a device. I also don't find it very funny to intentionally try and trip them up.

    They most likely don't even have training yet and are only reading a fact tag in the system for the few people that call.

    I can think of a ton of reasons to be critical of sprints customer service. Intentionally trying to trip up a cs rep on the evo isn't one of them.
     
  15. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Difference in opinion. I think they need to know their product inside out. I do think I acted like a jerk, at least we agree on that. Cheers! :rolleyes:
     
  16. nickoakdl

    nickoakdl Well-Known Member

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    You are the reason other countries hate us.
     
  17. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Why would I be the reason why other countries hate us? Because I wanted better service? If that's what your opinion on me, why not add in the cause of global warming?
     
  18. ogwilson

    ogwilson Well-Known Member

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    Was this needed at all?
     
  19. cesjr02

    cesjr02 Well-Known Member

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    I felt bad for the girl. She was obviously trying her best to answer your questions and clarify the situation.

    Bravo for her remaining friendly and professional. She deserves to be praised not reprimanded.
     
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  20. Caloy

    Caloy Well-Known Member This Topic's Starter

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    I don't think it was needed. But they should be trained before a product or service comes out.

    She did a very good job at it. It wasn't her fault she wasn't trained for it.
     
  21. sikclown

    sikclown Well-Known Member

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    Bwahahahahahahaha that made my day actually
     
  22. pooginowski

    pooginowski Active Member

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    Yeah but the phone is not even out yet? The phone was just announced, I could see giving her a hard time once they start pushing hard on advertisements and stuff but wow.
     
  23. RiverOfIce

    RiverOfIce Banned

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    My mom worked in call service so her daughter would not have to. It is just really sad to see someone aggressively push for the wrong answer, then glorify themselves when they get it.

    IT might be her first day, she could have a really bad day, or she could have no idea why this person keeps drilling her for something she already answered. It is just sad.
     
  24. Android 17

    Android 17 Well-Known Member

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    At this point, I don't think even Sprint knows what the 10$ premium data fee is.

    They need to clearly define this because it's frustrating that customers are paying more for something that right now seems so arbitrary. If you wanted to get into specifics, the EVO cannot even play HD content, unless somehow they mean through the HDMI port, but that's clearly not what anyone is saying.

    I wouldn't mind if they said something like "The $10 fee ensures your area will acquire 4G sometime in the future and will grant you access to exclusive Sprint T.V. channels"

    But instead it's more like "Umm, well, you can play HD content on the evo and we feel we should charge you extra regardless of what area you live in, just because we think the EVO is a pretty great phone, but we wanted to offer the EVO at a cheap price initially, so you'll have to pay this EVO rental fee for so long as you own the phone."
     
  25. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Yeah but the announcements the unveiling? There's a lot of questions to be answered. You can still some remnants of it in the forum. Anyway you hack it, if you publicly unveil a product you should be prepared for questions.

    Like the sales rep that pre-sold me the evo. She never even knew about the $10/month premium. I informed her that it was mandatory because she just offered me the $69.99 a month plan to go with the evo. Imagine the surprise of people who didn't know about it availed of the pre-sold slot?

    Anyway, I don't have to jusfity what I did is wrong or right. I might get the boo's for it, but I don't regret doing it.
     
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