I have a HUGE problem with Seidio!!!

Discussion in 'The Lounge' started by smacinskyjr, May 12, 2010.

  1. smacinskyjr

    smacinskyjr Well-Known Member
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    I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.

    When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn
     

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  2. Phydeaux

    Phydeaux Well-Known Member
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    Sooo... they're replacing your defective battery and dock. In the mean time, they're letting you borrow a new battery (since you lost yours).

    Sounds like your biggest inconvenience is centered around you losing your stock battery.
     
  3. Louns

    Louns Member
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    Hey, thanks for sharing.
     
  4. howarmat

    howarmat Well-Known Member
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    Generation Dispatcher
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    what does this have to do with the incredible? are you just posting to bash the company?
     
  5. armoredsaint

    armoredsaint Well-Known Member
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    good info, but paragraphs...seriously dude. :D
     
  6. sean76

    sean76 Well-Known Member
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    THE BOSS
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    I deal with Seidio all the time, there a good company to do business with.
     
  7. clevinger

    clevinger Member
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    I wouldn't be so quick to downplay his issue. The fact that he received a defective battery and dock is an issue. That the customer service associate misled him and that he has to pay return shipping for their mistake is a big issue.
     
    smacinskyjr likes this.
  8. Ryobi

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    Seems like everybody is quick to pass judgement on someone who has a problem until they have a problem.

    smacinskyjr, Good luck with your problem
     
  9. TonyG916

    TonyG916 Well-Known Member
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    i purchase stuff
  10. smacinskyjr

    smacinskyjr Well-Known Member
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    Umm NO seidio fan boy I am borrowing nothing.... I have paid $139 and some change for two batterys one of which was defective. They sold the defective product I didnt make it defective it was bad when I got it!
     
  11. smacinskyjr

    smacinskyjr Well-Known Member
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    No bashing, im just stating my facts. I do own an incredible and they do sell products for the incredible, but i guess it could have went into the general forum??? I just want people to know how thier customer service is!!
     
  12. smacinskyjr

    smacinskyjr Well-Known Member
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    Sorry... is that any better for ya! :D
     
  13. smacinskyjr

    smacinskyjr Well-Known Member
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    Thank you... this is how I see it also. In the end I may have my products, but i'm still out the extra $20 for having to ship the defective merchandise twice.

    I like the products and like the quality even though I got a couple duds, but the "CUSTOMER SERVICE" is a HUGE issue to me. I have spent a lot of money, just to have to pay more again for their defective merchandise.
     
  14. seVer

    seVer Well-Known Member
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    you don't ahve to pay to return anything- it's called denying the shipment.
     
  15. fastharryDOTcom

    fastharryDOTcom Well-Known Member
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    semi retired....
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    If you had bought the I Phone with a non replaceable battery you would not have this issue...
     
  16. evilotto

    evilotto Well-Known Member
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    every company sometimes ships defective items, most wouldn't let you use a loaner for free while they are repairing/replacing your defective item. seems like pretty good customer service to me. and sure it sucks that they are sending the other battery out but like someone else said, it's simple, just refuse the shipment.
    I see way too many people on these forums that, anytime everything doesn't go perfectly for them, that it's the end of the world and they lay blame on everyone else. here it all the time "blah blah blah company sucks because I got a bad item", blah blah blah company sucks because my shipment was a day late", blah blah blah company sucks because they won't let me pre order" , etc etc.
    remember, not everything in this world is going to cater to YOU. most of these company's have 1000's of shipments and the majority of those shipments go off without a hitch, a company doesn't suck just because "your" shipment wasn't perfect.

    rant over...just tired of thread after thread of "this company sucks because I was slightly inconvenienced"
     
  17. smacinskyjr

    smacinskyjr Well-Known Member
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    I have to accept the shipment it has my new car dock in it, along with the battery they should have kept.
     
  18. smacinskyjr

    smacinskyjr Well-Known Member
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    Ok, how about you send me $70 so it is you that is "slightly inconvenienced". It's easy to sit there behind your keyboad all high and mighty when it's not your money, time , or head ache. This is not good customer service. I'm not disputing seidio has good products, I like their stuff, but the service you get when they sell you defective items is horrible. If it had not been for this whole ordeal I would buy their battery for the incredible, but now They wont get one red cent more from me. I may even buy the battery, but it will be from amazon where it is $10 cheaper.
     
  19. evilotto

    evilotto Well-Known Member
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    the point is you CHOSE to buy the extra battery for $70. they agreed to refund your money for that $70 after you got your new battery. very few company's would do that for you. also, YOU lost your oem battery, NOT SEIDO, they didn't have to do anything for you but they were kind enough to let you use a battery. I'm sorry but the blame for this "inconvenience" ls on you for losing your original battery, not on seido for letting you use a battery while you waited on another. I'm sorry but most company's would say "sorry about the defective product, and you would be without a phone until they sent you a replacement.

    what if you were to get a defective battery from amazon? would they suck as a company because of that? do you think they are going to loan you a battery until the replacement is shipped?
     
  20. brichi

    brichi Well-Known Member
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    where's the 2800mah battery on their site for the inc.? I only see the 17 and 35
     
  21. smacinskyjr

    smacinskyjr Well-Known Member
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    I blame no one but me for allowing my kids to get any where near my cell phone accessories. This is how my oem battery got lost. Seidio sure didnt mind taking my almost $70 extra, infact it was their idea. I appreciate that, but what I dont appreciate is them not keeping up with their end of the bargan and refunding my money like they offered to do. They will however still refund my money, but at even more cost to me. I'm glad you too are such a huge fan boy for seidio. I'm quite sure if the shoe was on the other foot you would feel the same way for having to spend so much more of your hard earned money for their defective product. Or may be your money isnt hard earned at all, and you have been one of the one who hasn't had to ever work for anything. By your comments it sounds like the latter to me. I was not born with the perverbial silver spoon so the extra money I have had to spend for seidio's faulty product does gripe me a great deal. That could have been $20 more I could have put towards my childrens college fund, but instead I have to essentially give a corporation that extra money.
     
  22. smacinskyjr

    smacinskyjr Well-Known Member
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    This is when I had my moto droid.
     
  23. smacinskyjr

    smacinskyjr Well-Known Member
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    ...And about buying the battery through amazon... Well their customer service cant be any worse than Seidio's
     
  24. brichi

    brichi Well-Known Member
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    ahhh gotcha, thx
     
  25. seidioseidio

    seidioseidio Well-Known Member
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    We apologize for any inconvenience and appreciate the time you have taken to share your experience with us. Your concern has been researched and it was believed that you were taken care of.

    While going though your account notes, It was determined that the representative made a few exceptions with the intentions of providing good customer service. A RMA was filed so that you could return your defective battery for replacement. However, since you did not have a spare battery to use while you returned the defective battery, she allowed you to purchase a new battery and waived the shipping cost, so that you could have a battery to use. To further accommodate your needs, Seidio covered the cost of shipping the new battery as well the shipping for the replacement cradle and battery. Upon receiving a battery from you, a credit will be issued.

    Please accept our apology for any inconvenience caused. Please be assured that we will do everything in our power to ensure that these types of exceptions do not occur in the future.

    As always, we appreciate your feedback about our service and are always available to answer any questions or concerns that you have.


    Regards,
     

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