I just Notied My EVO Glows In The Dark...

[BetterMost]

At least for mine only when not charging. I realized last night that when it was charging the lights were off.

Yes same with the one I had. As soon as you plug it to the charger the lights go out, unplug it and they come on again to drain your already taxed battery to the limit.

 

[BetterMost]

i will be going to sprint store today to see what they say...

Edit: sprint store rep couldn't see the issue. I told them they weren't in a dark enough room to replicate the issue. They did a hard reset and tried some stuff, still couldn't see the glow in the dark LED light because the store was very bright. finally the tech decided to call in an order for replacement. they said they don't know how long it will take for the replacement to come in. FML

Mine came the very next day. Keep your fingers crossed.

 

[htc.EVOlution]

Mine came the very next day. Keep your fingers crossed.

they gave me some BS about how they don't know how long it will take. it made me feel like they are just telling me some BS so I would leave the store.

i did fill a form though

 

[horadin]

they gave me some BS about how they don't know how long it will take. it made me feel like they are just telling me some BS so I would leave the store.

i did fill a form though

Pretty typical for stores to tell you they either don't know or it will be a long time because then when it comes early you are happy.

But if they said it was going to be there tomorrow and it took two weeks, you would be in there every day complaining.

 

[htc.EVOlution]

Pretty typical for stores to tell you they either don't know or it will be a long time because then when it comes early you are happy.

But if they said it was going to be there tomorrow and it took two weeks, you would be in there every day complaining.

we'll see. if i don't heard from them for couple days, i'll be calling everyday

 

[rangergrrl]

Driving home in a dark car with another EVO in the cup holder made me aware that my home keys were glowing and the other EVO was not. So is it a bug or a feature? I asked our local Sprint store and they haven't a clue. BB says its a bug and ordered me a new EVO...wheter or not I take it is my choice.

 

[htc.EVOlution]

Driving home in a dark car with another EVO in the cup holder made me aware that my home keys were glowing and the other EVO was not. So is it a bug or a feature? I asked our local Sprint store and they haven't a clue. BB says its a bug and ordered me a new EVO...wheter or not I take it is my choice.

it's a bug. i wasn't able to get a return because my phone was received for free at the google I/O event

 

[rangergrrl]

it's a bug. i wasn't able to get a return because my phone was received for free at the google I/O event

Good to know! I haven't noticed any poor performance because of this. I was getting about 20+ hrs on a charge until the latest OTA update. Now the question remains....do I take a new phone or just think of it as a "special" Evo?

 

[htc.EVOlution]

Good to know! I haven't noticed any poor performance because of this. I was getting about 20+ hrs on a charge until the latest OTA update. Now the question remains....do I take a new phone or just think of it as a "special" Evo?

my personal and honest opinion. I would take it in to get a new one

 

[rangergrrl]

my personal and honest opinion. I would take it in to get a new one

Yes I'm leaning towards that now as well...I just took a look at the build date and it was 4/2/10. I think one of the very early ones. Aside from that the speaker isn't as loud as the other EVOs floating around my office and I do appear to have some screen seperation issues now that I've taken it out of its protective shell!

 

[htc.EVOlution]

wow, HTC customer service just game me some bogus about my email to them regarding the glowing issue.

My name is Casey, and I would be happy to assist you today. This is a characteristic of the device. The device stays lit in dark areas, because it has adjusted to the lack of light, in order for users to navigate through their device in the dark. If you are not worried about missing calls or texts when you go to sleep at night, you could always charge the device with it powered off. I understand, this may not be an option for you, but I was suggesting it, if the light is a nuisance. There is not a way to disable the keys from being lit, unfortunately, and I do apologize for the inconvenience. HTC is investigating ways we can improve the battery life for the EVO. All of our satisfaction surveys are reviewed by HTC, so we can take customers

 

[FunDroid]

wow, HTC customer service just game me some bogus about my email to them regarding the glowing issue.

It sounds like HTC has been consulting with Steve Jobs... Deny Deny Deny !

 

[Ravensthief]

002 with this issue. Not a big deal to me though.

 

[htc.EVOlution]

It sounds like HTC has been consulting with Steve Jobs... Deny Deny Deny !

Yup... HTC reps are pretty useless too.

Casey, That's is an unsatisfactory answer from HTC. I have 2 other EVO devices and neither of those 2 devices have softkeys that stay dimly lit while the phone is in standby mode. Therefore it is not a feature for the phone to have the softkeys dimly lit. I've also seen several other people who have the evo and non of them have the same problem as me. Their hardware version was HW003 versus mine was HW002. It seems like the older built tend to have this problem. I will attached the picture of the problem with this email. Could you please escalate this matter? Thanks

Thank you for your reply. You could try hard resetting the device. This will restore the device back to its factory default settings. You should back up your information before hard resetting the device. This will clear all of your internally stored data. Tap, home>menu> settings> privacy> factory data reset> erase everything. I want to apologize for any inconveniences you may have experienced. I want to thank you for contacting HTC. In order to help improve our service I