I know why your Kies Mini won't connect to your phone!

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  1. MeBooNZoo

    MeBooNZoo New Member

    I just spent several hours trying to get my Kies to connect to my phone and another hour on the phone with a very rude Samsung rep who I could barely understand and wouldn't listen to anything I had to say, who finally figured out I had 64 bit windows. Kies won't work with 64 bit windows. When I asked if he was joking, he said have a nice day, good bye and hung up!! Now how am I to update to 2.2??

  2. CrimsonPride

    CrimsonPride Well-Known Member

    i upgraded with 64 bit windows, and i know alot of other people who have also
  3. mnemonicj

    mnemonicj Well-Known Member

    I was also able to upgrade my wifes phone to 2.2 on my Windows 7 64-bit machine. The main problem that I think a lot of people are having with the upgrade is that one version of the instructions does not tell you how to upgrade it properly when there is an update to Kies Mini.

    1. Make sure your phone is in USB debugging mode for the upgrade. It just works this way.

    2. Uninstall Kies and then install it again. After you install Kies, DO NOT open Kiee, but connect your phone to the computer via USB and let it connect. Make sure that your phone is connected and your computer recognizes it in the device manager. Turn off your phone, remove SIM and external SD, put battery back in, hold the volume down and volume up buttons and then plug in the USB cable into the phone. Hold the buttons until a yellow Downloading screen comes up. Let the drivers load on your PC and confirm that your phone is recognized by device manager again. Disconnect USB and then take the battery out of your phone and put it back again. Do all of this before opening Kies Mini for the first time. After you open Kies Mini for the first time, it will install new updates to the Kies software that overwrites the drivers that are needed for a successful installation, so that is why you have to do all of that before you open Kies. Power on your phone, open Kies, plug your phone in and upgrade.
  4. robhs

    robhs Well-Known Member

    I upgraded to 2.2 with Kies mini on Win7/64 bit notebook with no problem.
  5. LMaxwell

    LMaxwell Well-Known Member

    Kies mini works just fine on both my 64-bit W7 machines.
  6. speedfreak32

    speedfreak32 Well-Known Member

    no problem with w7 -64 bit here either. I Installed it plugged my phone in and off I went.
  7. The Shape

    The Shape Well-Known Member

    Me too.
  8. darkrequiem

    darkrequiem Well-Known Member

    I upgraded on 64bit Windows 7...but I used FireFox as my broswer not IE ..I disabled my firewall and everything else fell into place...this Samsung rep didn't know what he was talking about....
  9. GalaxyS609

    GalaxyS609 Well-Known Member

    I upgraded with 64 bit Vista the other day, no problems at all.
  10. omgitsoop

    omgitsoop Well-Known Member

    I have a 64bit win 7 in the living room that doesnt work with kies AT ALL, and another 64bit win 7 that works just fine with kies. Go figure.
  11. Loremonger

    Loremonger Well-Known Member

    +1 for upgraded with 64-bit Win7.

    Another thing to consider is the data cable. Are you able to transfer data through the cable? Music? Anything? You might need to replace it. The one that came with the phone kind of sucks.

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