Today I went into the Verizon store because I had a large amount of dust under my screen. I went in, signed in, and waited my turn. Eventually I got called to the service desk. I told the guy that I have a lot of dust in my screen and under sun light it's wicked annoying. The guy said ok, didn't even want to look at it, he said "dust is dust." So now I am having a brand new DROID sent to me house within the next couple of days! Verizon knows how to treat their customers.