I need help, stuck on splash screen and recovery will not work...Support

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  1. MissMaemo

    MissMaemo Member

    I am relatively new to Android OS. I have a stock (Never rooted) HTC Thunderbolt, that is stuck on the splash screen.

    The screen that comes on when I hold volume and power reads:

    *** LOCKED ***
    Jul 19 2011,14:51:08



    I have tried many options from the list, most times, ending with the splash screen. The exceptions have been some kind of green updating logo (which eventually dumps me into splash screen coma), and a screen with an ominous red triangle!

    I have read in more than a few places that booting from a file placed on the root directory of the sd card is the ticket.

    From what I have followed from reading about rooted TBs, I need to copy and rename some sort of device specific .zip file; then boot using that file. I just need some help to avoid messing up some mundane detail.

    scotty85 likes this.
  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    welcome to the forums!!!!!!!

    i moved your post from a different thread to the thunderbolt root forum.

    can you explain exactly what you did? and were you ever rooted?
    scotty85 and MissMaemo like this.
  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    ok what you are looking for is called a ruu's(rom upgrade utility). you will need to find one based on your baseband(radio) which i do not see at the moment. i will keep looking for you however. when i do find one for you i will post it here.

    curious though, what happened? what did you do?
    scotty85 and MissMaemo like this.
  4. MissMaemo

    MissMaemo Member

    Thank you for the administrative help.

    To give some background:

    The Thunderbolt has never been rooted. It is (was) my wife's phone. There was no traumatic event that caused it. Her phone was on the charger, and when she took it off to use for the day, it was not sending messages. She restarted the phone, and said it would not get past the thunderbolt splash screen. She took the battery out. When she turned the phone on, it stayed at the splash screen.

    We wasted a good two hours of our Saturday at the Verizon store. They recommended we buy a new phone. The salesman had "Never seen anything like it!" We found her an old flip phone and reactivated it. I would like to get the phone working again, as it was barely a year old. (My Nokia N900 is still running like a champion after four years, though retired due to no support.)

    I have tried various recommendations: removing the sim/sd, factory reset, Etc. Based on what I have read, it seems that I need to reflash. Sounds great, but I am completely new to the process.
    scotty85 likes this.
  5. MissMaemo

    MissMaemo Member

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  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    yep that looks right. do you know how to use it?

    1.download the file
    2.rename the file to PG05IMG by deleting everything in the name but that.
    (does your pc hide extensions? when you download this file do you see a .zip at the end? by default windows hides extensions so you should not see a .zip at the end. if that is the case make sure that you do not add an extra .zip to the name)
    3.move the file to the sd card
    4.go into your bootloader and select yes to update.

    hopefully that should work for you.
    MissMaemo and scotty85 like this.
  7. MissMaemo

    MissMaemo Member

    Ok. I have changed the name so that it does not have the .zip, but when I run the bootloader it says that there is no image for any of the files it is looking for.
    scotty85 likes this.
  8. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    no that is not what you are supposed to do. it will depend on your computer.
    on your computer. in windows 7 and 8 by default the extension is not listed. you can change that so that it shows the extensions.

    so there are two ways a computer will show a file:
    1. it will show it with extenions: when you downloaded the file, did you see a .zip in the name? if so then leave the .zip(this part is called the extension) in the name but delete everything else so that it is PG05IMG.zip.

    2.it will not show extensions: if this is the case then do not add an extra .zip to the name otherwise the phone will see it as PG05IMG.zip.zip which will not work.

    the other thing is as well is not to put the re-named file in any folder. it just needs to be on the sd card.

    as long as you named it correctly and that it is on the sd card your phone should see it.
    scotty85 likes this.
  9. MissMaemo

    MissMaemo Member

    Ok, I had it wrong. I thought there was not supposed to be an extension on the file.

    I started again and added the zip file to the root directory of the sd card and ran the bootloader. Here is what happens:

    SD Checking...
    No image!
    No image or wrong image

    Then the next screen:


    Takes it back to the HBoot menu.

    Could I have a bad file?
    scotty85 likes this.
  10. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    yep it is not seeing it. are you sure you have it named correctly? and it is not in any folder, correct?
    scotty85 likes this.
  11. MissMaemo

    MissMaemo Member

    Yeah, I have it in the root folder on the SD card, and it is named PG05IMG.zip; that is PG(ZERO)5IMG.zip.
    scotty85 likes this.
  12. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    huh that is weird then. it could be a bad download. try and re-download it and try again. it looks like it recognizes the file.
    scotty85 likes this.
  13. MissMaemo

    MissMaemo Member

    Is the device not reading the data file? Also, is this the right file that is compressed? (hboot_7630_1.05.0000_110719.nb0)

    I could see the HBoot running it because it has the correct file name, but then craps out when it comes to the contents.

    It seems like I need a good link.
    scotty85 likes this.
  14. scary alien

    scary alien not really so scary Moderator

    Just an FYI, here's the MD5 for the .zip file that I got when I downloaded it:

    Also, we've contacted another member who might be able to help.

    Best of luck!
    ocnbrze, MissMaemo and scotty85 like this.
  15. sdrawkcab25

    sdrawkcab25 Well-Known Member

  16. scotty85

    scotty85 Guides Guide

    That file is not flashing because you are s on. its actually just the hboot,and is part of my back to stock guide. :)

    We need to get you an official,signed by HTC file. Give me a few minutes to get to my PC,and if its not on shipped ROMs I'll upload it for you :)
  17. scotty85

    scotty85 Guides Guide

  18. MissMaemo

    MissMaemo Member

    The file worked. Thank you so much! You guys are awesome. I really appreciate the support.
    scary alien, scotty85 and ocnbrze like this.
  19. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator


    glad it worked for you.....Scotty is the man!!!!!
    scary alien, scotty85 and MissMaemo like this.
  20. PC Smart Techs

    PC Smart Techs New Member

    Had the same exact problem, tried EVERY SOLUTION just like the OP with no luck. Scotty's fix was the ONLY thing that worked. Thank you for your excellent work, Sir. Thought this phone was a brick...
    scary alien and ocnbrze like this.

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