General I need serious help!!!!

Discussion in 'Android Devices' started by raine9199, Jul 11, 2010.

  1. raine9199

    raine9199 Member
    15

    May 22, 2010
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    so my phone is messing up and idk why ive only had it a little over a month.there are times when i go to the home screen and it wont stay there it will jump to another screen o when i press somethin it jumps around and sometimes presses something else,it does lag sometimes.So i thought maybe it was my apps so i deleted all of them except 2.still does the same thing i called customer service they had me do a basic reboot or something like that and still it messes up.can someone help me PLZ :(
     

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  2. bosh

    bosh Active Member
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    Nov 30, 2009
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    I'd take it back to the Verizon store and ask them to replace it. You shouldn't have to deal with stuff like that with a brand new phone.
     
  3. raine9199

    raine9199 Member
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    May 22, 2010
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    i want to but they told me i have to go with the account holder and the prob is that hes always working like hes a truck driver so hes always away.so idk if they are just lyin or something idk
     
  4. Genius

    Genius Member
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    Feb 24, 2010
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    The account holder needs to take care of it.
    My wife is our account holder and they wont even let
    me do any changes without her.....
     
  5. raine9199

    raine9199 Member
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    May 22, 2010
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    well do you think its defective or maybe a factory reset might help
     
  6. eddieg

    eddieg Well-Known Member
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    Feb 17, 2010
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    Try a factory reset.
     
  7. Frisco

    Frisco =Luceat Lux Vestra=
    VIP Member
    1,343

    I'd try a live battery pull as a possible remedy to all of those issues before a factory data reset.

    A live battery pull is merely removing the battery while the phone is up and running.

    Leave the battery out and wait for at least a full minute, then put it back in and boot up the device.

    Some users will start using the menus or pressing icons for apps as soon as they see the home screen; it is a good idea to wait for all of whatever background apps to finish before doing that (weather updating, calendar, etc).

    If your bugs are still there, the factory data reset is the next thing to try before having the account owner exchange it for another device.

    http://androidforums.com/htc-droid-eris/80233-factory-data-reset-option.html

    Good luck!
     
  8. tonyb81

    tonyb81 Well-Known Member
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    Jan 19, 2010
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    That seems extremely fishy, I'm not the account holder on my plan, and I've taken 3 different phones back to a verizon store for exchange due to being defective. I'd go to a different store in the area if possible.
     
  9. TheDanimal

    TheDanimal Well-Known Member
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    Jun 2, 2010
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    Arkansas
    You can have the account holder call in and add you as an authorized user/contact and have no issues going into the store to exchange it.
     
  10. Podivin

    Podivin Well-Known Member
    VIP Member
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    Nov 29, 2009
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    Jacksonville, Fl
    Yep, do that (or rather, have him do that). My wife and I had to that on our account. She's the primary account holder because she gets a discount through work, but I am the one that always calls about any problems.

    Your phone is acting like mine did just before it developed a dead spot on the screen - I have a refurb now.
     
  11. Demache

    Demache Well-Known Member
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    Apr 18, 2010
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    Sioux Falls, SD
    I've gone to the Verizon store to get an exchange without my father (the account holder). All they asked me for was the last 4 digits of the social security number of the account holder. Fortunately, I knew that information.
     
  12. nacosta

    nacosta Member
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    May 12, 2010
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    You have the trackball issue which is pretty common in the eris for some reason.none of the things the other users have told you will do anything.the easiest way too handle this is to call verizon customer service and explain your situation.they are people to and may empathize with your situation with the account holder and hardware issue.also in the future you could have the account holder call verizon and make you a primary which would allow you to do this without him.
     
  13. shaggylouie

    shaggylouie Well-Known Member
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    May 11, 2010
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    My eris has been very sketchy the last couple of weeks too. It's very frustrating since I've never any issue before (I thought I had "the flawless eris"). Mine jumps to the far left screen and force closes all of time now.

    Took it to the store, did factory reset (through privacy setting), and soon after the phone started acting up again. I didn't even get to leave the store parking lot. Went back inside and they ordered me a new phone.

    I also notice that my track ball only works moving to the right. Perhaps it has been a track ball issue all along.
     
  14. carmendiva

    carmendiva Well-Known Member
    163

    Feb 11, 2010
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    Female
    Intern, Model, Acting, Dancer
    New Yor
    Former eris owner here...yeah it's a trackball thing

    I think "factory reset" is the first thing everyone(Verizon reps especially)
    tell people for every issue lol

    But it is not a software thing but a physical issue(your trackball)

    I know exactly what you mean

    it will move on it's on for no apparent reason....just laying there and it will move

    your best bet is to get a refurb...and as stated above have the account holder make you a primary

    Im 17 and i can basically do whatever i want since my dad authorized me
     
  15. Thornfullessrose

    Thornfullessrose Well-Known Member
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    May 20, 2010
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    Student
    Philadelphia, PA
    I've never been told that when i had my eris replaced twice. Maybe that person needs to make you an authorized user. I think thats the reason why i never had problems because my mom made me an authorized user. im 16 btw.
     
  16. raine9199

    raine9199 Member
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    May 22, 2010
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    thanks guys this helped a lot i thought i messed it myself.
     
  17. raine9199

    raine9199 Member
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    May 22, 2010
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    the only weird thing about reading this and sayin its my trackball is because ive never used not even pics ppl always just send me pics well im not big on pics anyways but still thanks for the help
     
  18. bigt3

    bigt3 Member
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    Jul 12, 2010
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    how do u do a factory reset? my phone is stuck in a load loop all it does when i turn it on is loop (htc quietly brilliant) then (verizon) then back to (htc quietly brilliant) then (verison) over n over again.would a factory reset start it up but like when i got it?
     
  19. walkinonthesun

    walkinonthesun Active Member
    15

    Feb 25, 2010
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    Student/IT Tech
    Middle of nowhere USA
    Try doing the battery pull then try following the instructions in the link Frisco posted. A factory reset pretty much returns it to the state that it was in when you first got it from the store.
     

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