I took my Eris to the store today..General


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  1. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    After having ridiculous problems with it, like it cutting my WiFi off every time I get a phone call and not letting me view web pages, rapidly draining battery by constantly switching from 3G to 1X after sending or receiving text messages, force close messages etc.

    Some dorky lookin dude with a plaid shirt and a bad haircut walks up and asks me to see the phone, so I hand it to him. He tells me that he's going to do a hard reset.. I tell him I've done that twice in one day and it didn't solve a thing.. "Well I'm going to do one." he tells me.. like he can magically make everything better if HE does it..

    He takes it back there... resets it, I'm waiting for maybe 15 minutes..he comes back out and hands me my freshly wiped f*ckin phone and tells me "Well I used it for a few minutes to try to make those things you reported happen but I couldn't...".. hands me the phone and I don't even look in his direction and I say "thanks".
    Yeah thanks for nothing.
    My youtube videos still don't play, WiFi doesn't work, and my phone still lags on Sense UI.

    Just a rant/story about my dealings with Verizon's customer service morons.
    I'm stuck with this thing til March it looks like.
     

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  2. esn

    esn Well-Known Member

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    I will admit there is some lag with the Eris but nothing like a blackberry. I am sure these issues will be addressed in the next update but for now the Eris is a great improvement over the blackberrys I have had in the past.
     
  3. Bswartz95

    Bswartz95 Well-Known Member

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    HTC tech support told me that there are no more 3g/1x problems (even though mine continues to switch). After two calls and three emails, I've finally had my issue escalated to a supervisor, and I have yet to hear back from them.

    So, the HTC support is in denial just like the VZW reps.
     
  4. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    I didn't expect it to get any better dealing with VZW.
    Right before we left was the cue for my mom to threaten to switch to T-Mobile... that fell through. :( XD
     
  5. SBacklin

    SBacklin Well-Known Member

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    HTC Support is worthless. They are rude, can't stray from the books kind of reps...useless. I sent my Droid Eris back. Screw it, after two of them doing the same thing and seeing others having the same problem. Its not worth it. No one can say whether its a hardware or software issue (poor reception) along with other stuff. Something better will come, I went back to a regular phone until then.
     
  6. Garick

    Garick Active Member

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    my phone definitely switches to 1x while on calls. Is this a problem or is it supposed to work that way? It also has gotten stuck in 1x once after the update.
     
  7. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    It's supposed to cut off your 3G when you get a call. 3G is data so there's no need for it while on a call, so it cuts off to save you battery.
     
  8. thelion

    thelion Well-Known Member

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    According to HTC, the lag is how the phone is supposed to operate. It will not be addressed in the update.
     
  9. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    As well as the lock screen locking up.
     
  10. thelion

    thelion Well-Known Member

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    Oh yea...and the random 1/2 reboot my phone (and several others) does after unlocking the phone. It goes back to the HTC screen and boots up from there. No one can tell me why but HTC swears it is supposed to do this and nope, it ain't being fixed.
     
  11. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    Lmao. I swear... I don't even care anymore dude, I'm keeping this thing til March and then I'm getting the new Superphone if it's released by then.
     
  12. superchaos

    superchaos Well-Known Member

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    I think the smart thing to do would be to wait 3 weeks after the Superphone comes out to see if it has more issues that the Eris
     
  13. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    At this point I don't really care what problems that phone would have, at least it has specs to back it up. :p
    I won't really be able to wait anyways since it's my mom's contract that's running out in March, and I'll get her to get the Superphone and I'll give her my Eris and have the numbers switched.
     
  14. aleis

    aleis Well-Known Member

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    so glad my eris is perfect :)
     
  15. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    I said the same thing bout a week ago.
     
  16. superchaos

    superchaos Well-Known Member

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    Then she would get on this forum and tell us what a mean kid you are and what a crappy phone you gave her.
     
  17. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    xD not exactly.
     
  18. aleis

    aleis Well-Known Member

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    i`ve had mine since 11/11 with minimal issue. when the update came i had no issues.
    just be careful which apps u load on your computer (phone).
     
  19. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    I didn't have a single app installed on my phone when it locked up while I was in a call. I came fresh from the store with a factory reset phone. I took it back and they bullsh*tted me.
     
  20. thelion

    thelion Well-Known Member

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    I love the "blame the apps" response.

    Hons, I have two (yup, two) apps installed:

    ATK
    Google Sky Map

    The phone still screws up. I don't think it is the apps.
     
  21. Ataranine

    Ataranine Well-Known Member This Topic's Starter

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    Yeah well I'll reiterate that I didn't have any installed all day yesterday and it was acting just as stupid as it did before I took it to the store.
     
  22. thelion

    thelion Well-Known Member

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    Trust me, the lag is the least of my problems.

    Fortunately, it will no longer be a problem later this week :) And neither will I be paying $30 for a service I cannot use :D
     

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