Support i5700 UK upgrade not working for me

Discussion in 'Android Devices' started by Grazuncle, May 31, 2010.

  1. Grazuncle

    Grazuncle Well-Known Member
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    Got -Petrol posted a link earlier fro the Samsunk UK firmware update

    followed the instructions for specified NPS and connected as stated..

    Unsurprisingly, NPS says updates not supported :thinking:


    Anyone done ths successsfully, yet.

    Tantalisingly close to working I suspect.......... but not quite there.
     

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  2. Beerkan

    Beerkan Well-Known Member
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    Apr 14, 2010
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    Blighty
    Can you try Kies? (replacement for NPS)

    Samsung Kies

    N.B. 145Mb Download.
     
  3. Grazuncle

    Grazuncle Well-Known Member
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    I tried it but got a similar messsage

    I have left a support message with Samsung.

    The usually reply. wil psot somethnig here when I get a reply.



    Thanks for your help with this... yuor method is looking increasingly attractive!
     
  4. andy-roid

    andy-roid Well-Known Member
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    Feb 25, 2010
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    contact samsung and ask them why its not working
     
  5. abash

    abash New Member
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    I just spoke to Samsung UK ( Smartphone department ) this afternoon, they said the update is not available via NPS and is only available at a samsung service centre ( mine happens to be a carphone warehouse ).
     
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  6. Grazuncle

    Grazuncle Well-Known Member
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    not replied yet though


    Not sure how i would get on going to CPWarehouse for this upgrade as i did not get it from them... was direct from T-Mobile :thinking:

    I presume they don't do it for mothing :eek:
     
  7. abash

    abash New Member
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    Hmm I think they might do, my phone broke after about 2 months and it wouldn't charge (usb or power cable). Handed it to T-Mobile shop where I bought it in Fleet street, blah blah went away and came back as damaged by customer they wouldn't do anything whatsoever to help and this was only two months into my contract!

    I decided to take it to the carphone warehouse as it's a Samsung service centre. They sent it away, took three weeks or so and they replaced the mainboard under warranty, result, a working phone! Well done to the Carphone warehouse on that one, very impressive.

    It's worth a try, calling your local Samsung service one anyway to see if they do it for free, I think they have a Samsung trained engineer in store that does minor repairs, but always worth asking.
     
    Grazuncle likes this.
  8. Grazuncle

    Grazuncle Well-Known Member
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    I will telephone them tomorrow and see if.

    • they have a clue what I'm on about
    • will they think out of the box and consider it
    • i have to pay at all . or nominal fee
    Keep you all posted



     
  9. Grazuncle

    Grazuncle Well-Known Member
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    They did know about Vs 2.1 but said it was a Samsung issue to upgrade it. They do not do anything with phones :eek:

    I mentioned the CPW did it for someone.. He said try them:rolleyes:

    Onwards and downwards!



     
  10. abash

    abash New Member
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    Hmmm remember it has to be a Samsung service center CPW though, I think there are lots of stores around me but only one ( about a mile away ) is a samsung service one.
     
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  11. Grazuncle

    Grazuncle Well-Known Member
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    Update is not for android 2.1..

    quote:
    With regard to your enquiry, although it is planned to allow handsets to
    be updated via the PC Studio/KIES applications, this is not yet live for
    most units.
    Please note that as the GT-i5700 uses the Android OS written by Google
    and as such is not supported by Samsung software (PC Studio/KIES) to the
    same extent as other handsets.
    The update mentioned in the website is a firmware update, not an OS
    update, so the unit will still run v1.5 (Cupcake) even after the update.


    end quote:

    So..?????? is update at CPW (even samsung centre) only a bug update or full Android 2.1?

    I need a drink! :thinking:
     
  12. surfgeek

    surfgeek Member
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    I emailed Samsung today asked how to update to 2.1 and got a fast reply:

    "Thank you for contacting Samsung Electronics UK regarding your GT-I5700.

    This update isn't actually available yet, despite what it says on the website. Sorry for any incovenience. We do not yet have a release date for any updates to be brought out in the UK."

    I was told by a T-Mobile store manager that the update was due end May via the T-Mobile website. He said I would receive a message on my phone when the update was available. That was 3 weeks ago.
     
    Grazuncle likes this.
  13. Grazuncle

    Grazuncle Well-Known Member
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    Statements from Samsung and T-Mobile but no reality!:(


    will have to wait :eek:
     
  14. ian16

    ian16 New Member
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    Found this thread yesterday and got quite excited. Rang sansung and the girl I spoke to said that she couldn't understand how cpw were doing upgrades as it wasn't out in this country, must be foreign phone. Told me you had to take phone to samsung service centre and they would do it for you. However, she couldn't tell me where tofind a centre but when pushed said update would be out in 3 weeks. I wonder?
     
    Grazuncle likes this.
  15. Grazuncle

    Grazuncle Well-Known Member
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    Iian16

    you did better than me!

    it's like a who dunnit scene.. intriguing
     
  16. ktom

    ktom Member
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    Sorry resolved my question and can't figure out how to delete this.
     
  17. ian16

    ian16 New Member
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    Grazuncle

    It gets better. Called into my local CPW to find out which one is a service centre.

    Was told they have Nokia service centres but not Samsung.

    Would it not be possible for them all to, at least, use the same script to tell us basically nothing?
     

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