If you want to get rid of your moment after 30 days...Tips


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  1. joshpdavis80

    joshpdavis80 Active Member This Topic's Starter

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    I have had a pre and 4 moments since the first of December. I went to the corporate repair store in Mesquite, Tx and they allowed me to change to a different model. I had the option of paying the difference for a Touch Pro 2 or a getting a Hero for no extra charge. I was expecting to be given a refurb unit but to my surprise they gave me a brand new Hero (I did not want to pay the difference for a TP2). If you are on moment number 3 or more and want to jump ship, call customer service and ask to speak with the multiple phone exchange department. They should be able to see that you have had 3 or more moments and they will create a trouble ticket for you. Go to a corporate repair store, speak to a manager, have them look at the trouble ticket and they should allow you to change models. I loved the moment but was tired of all of the bugs. I know that the Hero has its own bugs but I figure if I have alot of trouble, 3 heros from now, I will be writing this message on the hero forum. Good luck everyone and thanks for all of the help on this forum!
     

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  2. indiana jones

    indiana jones Well-Known Member

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    thanks for the tip. looks like youll be getting your 2.1 update in mid march.
     
  3. neutron

    neutron Well-Known Member

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    Where did you see this at?
     
  4. indiana jones

    indiana jones Well-Known Member

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  5. AndroidSPCS

    AndroidSPCS Well-Known Member

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    Good luck finding the perfect phone, if one exists.

    Thanks for raising the cost of the phones for the rest of us.
     
  6. indiana jones

    indiana jones Well-Known Member

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    lol
     
  7. indiana jones

    indiana jones Well-Known Member

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    im going tomorrow to another phone repair place because the one i spent a hour at could not apply the update. i called customer service and they called the repair center to see what happened and the repair center "tech" told the her that i could get my update through the samsung website.nice!!
    this is ****ing insane. some "departments" have the airplane mode issue listed as known and others act like they dont even know what the samsung moment is. i asked her for a corporate number to complain at the lack of service and she said she did not have any such phone. GG sprint
     

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