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Illusion Turns Itself Off RegularlySupport

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  1. kevinob

    kevinob New Member

    My Samsung Illusion (on Verizon) worked fine for the first 6 months. But recently, it turns itself off regularly. Sometimes several times a day. I'm not saying that it goes into sleep mode; I'm saying it turns itself completely off. And when I eventually discover that it has turned itself off, I have to power it back up. This happens even when it's sitting on a table, so it's not being caused by the power button inadvertently being pushed in my pocket.

    I have done some searching online, and it appears that a number of Samsung Android phones suffer from this problem. Does anyone know what is causing this? Could it be turning itself off because it gets too hot?

  2. Unforgiven

    Unforgiven -.. --- - / -.. .- ... .... Moderator

    Hi kevin. Welcome to Android Forums.:)

    Ironically, my GNex did the same exact thing last night. I hate to recommend this, because you will need to set up your homescreens and stuff, but have you tried doing a factory reset.

    PS, are you rooted?
  3. kevinob

    kevinob New Member

    My Illusion is not rooted. Rather than doing a factory reset, I turned it in to Verizon, and they gave me a refurbished Illusion, which is working fine. So far.
  4. Unforgiven

    Unforgiven -.. --- - / -.. .- ... .... Moderator

    Glad your all set.:)

    I'm sorry your original inquiry was missed for so long BTW.

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