im ready to take the EVO back to Sprint


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  1. nomunk

    nomunk Well-Known Member This Topic's Starter

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    everytime im on a phone call, when i am trying end a call, why in the hell does this phone not hang up, all it does is the screen just flashes and i have to wait until it flashes when i can finally hit the end call button when it appears, also this phone keeps dailing peoples phone number by accidently


    i like everything about this phone, but this problem here makes me want to take it back, any suggestions please help
     

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  2. grindstoneslave

    grindstoneslave Well-Known Member

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    Wow, I haven't had that problem.
     
  3. ramonini

    ramonini Well-Known Member

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    TAKE it back and get a new replacement .. You got 20 something days ..
     
  4. cmanbrazil

    cmanbrazil Well-Known Member

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    did you change the configuration? When I am on a call with it up to my ear the phone goes black, then when I move it from my head, it lights up and says end call. It never calls anyone on accident because my screen locks quickly.
     
  5. Aridon

    Aridon Well-Known Member

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    I'm not having any issues with that. The screen should turn off when the device is up to your face and back on again when it's removed.
     
  6. Noodle3

    Noodle3 Member

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    Mine works just fine. Screen goes black when up to my face and comes back when removed.

    I'd return yours and swap it out.
     
  7. jrstinkfish

    jrstinkfish Well-Known Member

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    I can't reproduce it on purpose, but last night accidentally called someone while setting up my favorites, and the screen went black and I couldn't get it to come back on to end the call (this was around midnight, not a good time to accidentally call someone). It finally did after a couple of rings, and I ended the call. Not sure if it was a one-time thing or not, but with your post, it's making me think it will occur again.
     
  8. asillmon

    asillmon Active Member

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    Yeah, the screen should go black when it's up to your ear and come back on when it's not because of the light sensor. And it shouldn't be randomly calling people if you are properly using the lock feature.
     
  9. Kennymac29

    Kennymac29 Member

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    Sounds like the proximity sensor is working backwards.
     
  10. misterzeno

    misterzeno Well-Known Member

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    30 days
     
  11. nomunk

    nomunk Well-Known Member This Topic's Starter

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    thx for all the replies, this is exactly what is happening to me, the screen goes black and i couldnt get it back on, or it will just keep flashing back n forth until i finally hit the end call button when it appears, i think im gonna take it back since this seems like im the only one having this issue

    can anyone tell me how to find the lock feature so it doesnt dail peoples phone numbers on purpose,
     
  12. BetterMost

    BetterMost Banned

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    Take it to your selling store, they can help you get it working right or an exchange or refund. The handset may need a master reset done.
     
  13. homeslice

    homeslice Member

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    Its the android os. I have 2 friends with different android phones with the same problem.
     
  14. nomunk

    nomunk Well-Known Member This Topic's Starter

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    i use to have a Droid Eris and it use to do the same exact thing
     
  15. vengo97

    vengo97 Member

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    If the screen goes black and you can't get it back on, you can push the volume rocker, or top power button to turn the screen back on.
     
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  16. nomunk

    nomunk Well-Known Member This Topic's Starter

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    i have tried that plenty of times and it will not come back on at all
     
  17. rzenger

    rzenger Well-Known Member

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    Sometimes a battery pull does wonders for a phone, I would try that first and see if it works and if not, take it back and exchange it for another one.
     
  18. MackNY

    MackNY Active Member

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    I called people by mistake setting up my contacts, it's the OS combined with the fact that when you (accidentally) hit the contact your screentimer also kicked in. I suggest when setting that up you disable or extend the time out. When you pull up the phone app, a simple tap on one of the contacs starts a call, it can be tricky. You need to make sure you are in the contacts section, there is a seperate widget for that under apps, and if you are there that you don't let your fingers slip. The phone can be very touchy at times. At first I thought programs where mysteriously running themselves but it turns out it was me hitting the lower capacitive buttons when holding it from the edges. It works best when crasping it from the rear or lying it flat.
     
  19. stephenmg

    stephenmg Member

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    In the app Market, there is an app called call confirm, it makes it so another button is needed to make a call, that may help. Another app I found useful for not calling random people is app called Not Call Log which allows you to set another location for the phone to go to after you end a phone call. Just some suggestions that may help, but it does sound like your proximity sensor is flaky.
     
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  20. Jim_Phone

    Jim_Phone Well-Known Member

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    Call confirm is useful to prevent mis-dials. The touch screen is pretty sensitive and if you aren't used to it, you can accidentally make a call by unknowlingly pressing instead of swiping.
     
  21. CRPercodani

    CRPercodani OFWGKTA VIP Member

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    I have noticed that most phones with sensors like this can have trouble if your in a really dark area OR you start the call with the phone away from your face. I think it ends up needing a higher light reading to turn the screen back on.
     
  22. Vincent Law

    Vincent Law Well-Known Member

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    That's not how the proximity sensor works, CRPercodani. It uses infrared for gauging distance in front of the sensor.
     
  23. OutstandingO

    OutstandingO Active Member

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    I didnt know that. Thanks for the heads up.



    Sent from my Nexus One using Tapatalk
     
  24. mrsimps

    mrsimps Member

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    This is probably what happened....when you're setting your favorites (with the HTC Sense widget), and you've selected a phone call to be your preferred way to contact someone, the phone automatically begins to call that person. I had a HTC Hero before the EVO and that ran me nutts - it's a weird quirk that HTC should correct. But anyways, once the call was made, you likely moved your hand over the proximity sensor, causing the screen to black out (i have done that a few times and was freaking out). So, if you are reaching for something and the screen blacks out, you may have shadowed the sensor. I'm not sure if this response will help you any, but I hope it does.
     
  25. manhattanmarg

    manhattanmarg New Member

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    I called Sprint Support and got their advanced tech person - she told me what to do about it, and unfortunately (I'm old) can't remember what she told me to do - but it worked ;^) I'm sorry - I really wish I could remember it - my problem was that I use a headset, so it had nothing to do with the proximity sensor ... so, my suggestion is: call Sprint Tech Support and ask for the Advanced Tier - and someone from there will walk/talk you through it.
     

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